Find reviews that mention:
10.0
Friendly helpful staffReviewed 20 Nov. 2022
review from![kayak]()
6.0
Car wasn’t cleaned well and there was a mark on the back of the car. It wasn’t very comfortable and was smaller than I had expected.Reviewed 11 Sep. 2022
review from![kayak]()
10.0
Very Nice and very politeReviewed 2 Mar. 2022
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10.0
Convenient to home, ready on timeReviewed 13 Dec. 2021
review from![kayak]()
10.0
Seamless transactions great jobReviewed 20 Aug. 2021
review from![kayak]()
10.0
Pros:The customer service is always excellent!Cons:The rate could have been less expensive but it is what it is!Reviewed 3 May 2021
review from![kayak]()
6.0
Cons:I was told I count rent a truck, but there was no truck available, so I had to rent a CARGO VAN!! I did not appreciate this!!Reviewed 5 Mar. 2021
review from![cheapflights]()
4.0
Pros:reserved a car for a Thursday pick up and a Sunday drop off. For a Sunday drop off I was given the choice of the CVG airport or Montgomery Rd. I chose the Montgomery Rd location. Sunday morning went to look up the address and the google page said it was closed. Called Hertz customer service and they assured us we could do a drop off there. Drove an hour to the location, its closed, big sign on door NO OVERNIGHT DROP OFFS. Called customer service, they said take car to the Kemper Rd location. Got to that location sign on door THIS LOCATION IS CLOSED FOR REMODELING. Called customer service again, they couldn't help, transferred us to roadside assistance. We were on hold for 55 minuets and they just hung up. Called the Montgomery Rd unit on Monday, they said they would not count the vehicle as checked in until they could spare someone to go to the second location and bring the car back.Cons:Every part of this experience could have been better, except the price, the price was goodReviewed 11 Aug. 2020
review from![kayak]()
8.4
Pros:The staff were very friendly given it was the end of the day when we picked up our car.Cons:The overall impression of the physical space was that at any moment you could get up and leave. It was so sad, run down, it really looked like no one cared about this office.Reviewed 4 Feb. 2020
review from![kayak]()
7.2
Pros:Friendly staff and very fast drop off. Ended up with an upgrade because the vehicle type I had reserved needed an oil change.Cons:Pick up took over 30 minutes even though I was helped immediatelyReviewed 10 Dec. 2019
review from![kayak]()
6.8
Pros:Car was clean and comfortable.Cons:They were not very clear when asking about insurance that I was allowed to use my own. Had my brother not been there with me, I would have paid for insurance I did not need as my current car insurance covers rentals. The car was also on empty when I picked it up.Reviewed 21 Aug. 2019
review from![kayak]()
8.8
Pros:Staff was excellentReviewed 17 May 2019
review from![kayak]()