Book Hertz car rentals in Rockville

Reviews for Hertz in Rockville

Recent reviews

Traveler rating

Wonderful

3

Very good

3

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

6

8.0

The wait time for pickup was way too long.Reviewed 28 Oct. 2023

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10.0

Pros:The staff was friendly, efficient and helpful. The drop off in New York is appealing. The most unfriendly, bossy and cold people I’ve experienced in a service industry.Cons:The people working in New York act like they hate their job and can’t be bothered to help you. When I was pulling into the hertz lot one of the workers were screaming at me to move up. He could have asked politely. I’ve lived in nyc for 15 years and this behavior is unacceptable. It’s a horrible client experience. Enterprise in NYC treats their customers much better.Reviewed 22 Apr. 2021

review from

10.0

Pros:Staff was excellent and friendly. From The beginning i had a great experience. The car i got was clean and comfortable. It was ready for me when I arrived at the store. I was in and out in 10 minutes. I rented a mid-level SUV for my cross country road trip and got upgraded. It may have been because of lack of inventory but regardless it was a pleasant surprise. Best experience I’ve had renting a car.Cons:I was pretty happy with everything. I got more than i expected and the drop off was easy.Reviewed 30 Mar. 2021

review from

10.0

Pros:ExcellentCons:N/AReviewed 15 Feb. 2021

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8.0

Pros:Staff was good. Check in and Check out was quick and effortless.Cons:The car was covered in bird poop. Otherwise, everything else was great.Reviewed 5 Jan. 2021

review from

8.4

Pros:Staff, drop offCons:No car when I arrived. I was taken to another location. Add an hour to my plans.Reviewed 17 Apr. 2019

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4.0

Pros:The drop off was horrific because the hertz agent told me they were not able to release the hold charge they put on my credit card and would instead be sending me a voucher for a future rental. It took a phone call to the national office and a conference call with the bank that issued my credit cardCons:To resolve the issue. I have filed a consumer protection complaint.Reviewed 9 Apr. 2019

review from

10.0

Great Staff!Pros:Fantastic group of staff at the Rockvville location! There was a snag with the server when I arrived to pick up my car, but the duty staff member (Corey) found a work around to get me out of the door. Also gave me a great recommendation for a local eatery. Amazing service all around!Reviewed 10 Jan. 2017

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More

• 7.9 /10Enterprise Rent-A-Car Car Rentals at Rockville
• 3.9 /10NextCar Car Rentals at Rockville

• What is the most popular rental car from Hertz in Rockville?

  Full-size (Toyota Camry or similar) is the most frequently booked rental car type from Hertz in Rockville.

• How many car rental locations does Hertz have in Rockville?

  Hertz has 2 rental locations in Rockville. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Dulles Intl airport (IAD)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Dulles Intl airport (IAD)?

  Yes

• Does Hertz have a car rental location at the airport: Baltimore/Washington airport (BWI)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Baltimore/Washington airport (BWI)?

  Yes

• Does Hertz have a car rental location at the airport: Reagan-National airport (DCA)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Reagan-National airport (DCA)?

  Yes