2.0
Made a reservation with a confirmation number . Called to confirm the address hours later before the pick up only to be told they didn’t have a car for me . When I asked when they planned on letting me know they didn’t have a responseReviewed 28 Feb. 2023
review from![kayak]()
1.9
We were promised a vehicle that I reserved a few months ahead of time as I knew about the shortage of rental vehicles When we arrived after our flight arrived, there were no more vehicles for us to rent, nor was there anything a supervisor could do despite having multiple cars from corporate on the lot. (The young man at the desk said that they were no longer associated with corporate). He called the supervisor only after I repeatedly asked him to do so, and even then, there was nothing they could do, leaving us stranded at the airport unable to get to our final destination that night. They wouldn't comp us for our hotel stay and Uber to get to the hotel, which was booked THAT night (as our Airbnb was about 90 minutes away and we had NO vehicle to get there). Awful experience, awful company. Never again will we book with Hertz. Unprofessional and inexcusable.Reviewed 5 Oct. 2021
review from![kayak]()
10.0
Great experience, super expensive for 1 day rentalReviewed 3 Oct. 2021
review from![kayak]()
2.0
Cons:Didn’t end up renting from them because they wouldn’t accept my debit card. I was a local renter and didn’t have return flight info (obviously) so they wouldn’t rent to me. The agent behind the counter was also pretty rude.Reviewed 4 Jul. 2021
review from![kayak]()
8.0
Pros:Staff was friendlyReviewed 27 Apr. 2021
review from![kayak]()
2.0
Pros:NothingCons:Told me before I booked that I had to have a major credit cardReviewed 25 Jan. 2021
review from![cheapflights]()
2.0
Pros:The staff was not friendly at all. The older lady was extremely rude and not accommodating at all.Cons:I should have just rented from enterprise like I always do.Reviewed 17 Mar. 2020
review from![kayak]()
10.0
Pros:I changed my arrival time to a small airport from noon to midnight and the office remained open until my flight arrived and I picked up my baggage. I think it was last flight of the evening for the airport and the desk stayed open beyond normal closing time.Cons:I thought upcharge for second driver was somewhat steep.Reviewed 10 Sep. 2019
review from![kayak]()
10.0
Pros:Everything was quick and smooth. The vehicle was what I expected.Cons:If you aren't flying in, you do have to park overnight in airport parking (which costs money). The process is easy though, and there is a shuttle.Reviewed 14 Aug. 2019
review from![kayak]()
10.0
Pros:Nice staff and easy pick up and drop off.Cons:Always, the price. Other than that it was fine.Reviewed 13 Aug. 2019
review from![kayak]()
10.0
Pros:Friendly staffReviewed 25 Jul. 2019
review from![kayak]()
8.8
Pros:Staff was good pick up and drop off very easyCons:The price for a one day renatal I felt Was a bit highReviewed 1 Apr. 2019
review from![kayak]()