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2.8
Cons:Cigarette ashes all in the vehicle and smelled like cigarette smoke. Hertz in STL is a terrible place to get a rental. Added on costs I wasn’t aware. Customer service was terrible and I couldn’t get a hold of anyone when trying to call about the ashes. This company said it was supposed to be clean per covid standards and that was a lie.Reviewed 14 Oct. 2020
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10.0
Pros:staff was very friendly and helpful--definitely following CDC guidelines regarding covid 19Cons:only if car dropping me off and picking me up could have gone onto the property--nothing that the staff works at this location could do to change this.Reviewed 22 May 2020
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6.0
Pros:The vehicle was amazing on gas and to fit 7 people.Cons:Pick up and drop off was awful i couldn't leave my car there nor did they check me out at drop off and no space for bags in the trunk of the suv.Reviewed 18 Feb. 2020
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10.0
Pros:No pickup or dropoff requested.Cons:All was good.Reviewed 12 Feb. 2020
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10.0
Pros:The woman who helped us was magnificent! She drove us to the airport and helped us when our son got sick in the car.Reviewed 7 Oct. 2019
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10.0
Pros:Staff was very friendly and informative. Our rental was clean, in and out. Thanks guys.Cons:Everything went smooth. No confusion, no fuss. No sense fix if it’s not broken. Awesome job guys, Mahalo’s y’all!!!Reviewed 19 Aug. 2019
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10.0
Pros:Customer service at pick up and drop off were very friendly and helpful!Reviewed 1 Jul. 2019
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6.0
Pros:staff was very pleasantCons:i filled up the tank about 7 miles before returning the car. they charged me 2 gallons at $9.99 despite having a full tank. this seems very unethical. They don't tell us to overfill the tank prior to return.Reviewed 19 Jun. 2019
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8.4
Cons:Unless you are a frequent rental car user, a brief rundown of the process (where are keys, make sure to look over car for any dings before you leave lot, drop off logistics, etc) would have been appreciated. Once we checked in, the guy at the desk pointed in the direction of the car and that was allReviewed 17 Jun. 2019
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9.2
Cons:Auto drove well but after a few miles the speedometer stopped working until car was turned off and back on. Happened each time the car was driven.Reviewed 3 Jun. 2019
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3.6
Pros:Access to front door. Person that brought me didn't have to park very far from front door.Cons:Computers were down. Staff wasn't quick with recognizing the need to do a manual process. White ambiance could use more consistent cleaning.Reviewed 3 Jun. 2019
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10.0
Pros:Staff was friendly. Drop off was easy.Reviewed 28 May 2019
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