Book Hertz car rentals in St. Louis

Reviews for Hertz in St. Louis

Recent reviews

Traveler rating

Wonderful

15

Very good

3

Good

1

Okay

5

Fair

0

Mediocre

0

Poor

21

Find reviews that mention:

car was cleanrented a car

friendly staffwrong location

location was closedcustomer service

car availablepick up and drop

pick up the car

2.0

When I arrived to pick up my reserved car I was told it was canceled and wascalled and left voice message. But I didn't get any voice messages or any cancelation emails. Because of this all my plans changed, I had to pay almost double price to rent car from different place.Reviewed 15 Mar. 2023

review from

2.0

Requested pick up at STL airport @5:00 PM. Kayak made the reservation at an "off site" Hertz location (not at airport)... that closed at 5PM. There was no "heads up" that the reservation was at a different location than I requested... you would have had to look up the address. When I took the Hertz shuttle to the airport rental office, I was told that the airport lot was out of cars and that the offsite location was closed until the following morning. I was stuck in the airport with no car! Since I was meeting customers and staying out of town.... this was a major issue! Kayak should have highlighted that the rental location they selected was different than I requested... and NEVER should have booked the pick up at the time the office closed!Reviewed 3 Mar. 2023

review from

2.0

Although I chose the airport location, I was given a satellite location for pickup and drop off which added almost $100 to my expected priceReviewed 16 Dec. 2022

review from

2.0

Got into airport at Midnight, only to find out all the rental places close at 8. Why couldn’t my email mention that. Because my email stated my arrival time. Luckily Hertz gave me a full refund.Reviewed 3 Dec. 2022

review from

2.0

I would've liked to have actually got a vehicle that was charged my credit card first of all I would like to be able to talk to somebody that can tell me something about how to get a refund I like I was easy to y'all too take the money off my credit card and not return my calls My emails Text I like how you point a finger at hertz I like it hurts points the finger at kayak I like your options that are not available to customer Someone to return my calls would have been better Someone to respond to my text Messages Someone to respond to my emails For someone to give me my money back for a vehicle I did not touch see or dry TERRENCE SCOTT 1968@gmail.com 314-688-7480 SCOTTIEReviewed 30 Nov. 2022

review from

10.0

It was really easy to get to the Hertz off-airport site via rideshare. The office was easy to find and the price I paid to be able to pick up and drop off at different airports was outstanding! I saved over $400 versus getting the car at the airport. I was in/out in less than 10 min. Super easy, thank youReviewed 9 Nov. 2022

review from

10.0

I thought I was going to the airport for pickup and drop off but I wasn’t and they were extremely accommodating.Reviewed 25 Oct. 2022

review from

10.0

When I put in Airport code to search for rental. I expected the rental to be at the airport not offsite where I have to take taxi or shared ride to get to that location which add additional cost.Reviewed 23 Oct. 2022

review from

2.0

The turn in experience was horrible. The store closed a few minutes early and then when we called hertz they said we couldn’t control when the store closes and when I asked if I could drop off at a different location they told me it would be $500 and if I turned it into the store it would be $300…because they closed early !?!?!? If this is not resolved I will never rent from hertz again. Probably the worst possible customer service from any car company ever.Reviewed 9 Oct. 2022

review from

2.0

I was expecting my car to be at the airport because that's what I put in the search criteria. When I got there they informed me the Hertz location was actually 20+ miles away so I had to spend an additional $100 in cab fares. The airport Hertz said I could tell them I wanted to return the car at the airport and that they would reimburse my cab expenses. When I got to the other Hertz location I was told I had to return it there and they couldn't adjust my bill because it was pre-paid. The Hertz guy said the car had 5/8th of a tank of gas (which it did) and to return it with the same amount of gas. I was returning the car with 3/4th tank of gas until I got out the rental contract from the glove compartment to put it and keys in drop box (location was closed on Sunday) and I noticed that they indicated it was full when I got it. Rather than have them charge me $9.99/gallon I went ahead and spent another $15 to fill it up. I wrote a note on the paperwork saying I would dispute the rental charge with my credit card company if they don't refund me $15 to my MasterCard.Reviewed 3 Oct. 2022

review from

2.0

Everything was perfect until I got phone calls saying I was overdue on returning my rental. I had dropped the car off in a local lot and put the key in the drop box prior to the due time on Monday, 9/5/22, the phone calls started on Wednesday. Still no emailed receipt from Hertz. Will never rent from them again. Saw online this has happened hundreds of times. Kayak should reconsider partnering with Hertz.Reviewed 8 Sep. 2022

review from

6.0

Pickup was slow. Windshield had a lot of bugs on it.Reviewed 28 Jul. 2022

review from

More

• 6.9 /10Enterprise Car Rentals at St. Louis
• 5.0 /10Avis Car Rentals at St. Louis
• 5.4 /10Budget Car Rentals at St. Louis
• 7.1 /10Dollar Car Rentals at St. Louis
• 10 /10Alamo Car Rentals at St. Louis

• Has the Hertz rental car policy in St. Louis changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How much does it cost to rent a car from Hertz in St. Louis?

  On average a rental car from Hertz in St. Louis costs C$ 78 per day.

• What is the most popular rental car from Hertz in St. Louis?

  Standard (Ford Edge or similar) is the most frequently booked rental car type from Hertz in St. Louis.

• How many car rental locations does Hertz have in St. Louis?

  Hertz has 6 rental locations in St. Louis. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Lambert-St Louis airport (STL)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Lambert-St Louis airport (STL)?

  Yes