Book Hertz car rentals in West Springfield

West Springfield, MA, United States
30 Sep — 7 Oct
West Springfield, MA, United States
Thu 30/9
Noon
Thu 7/10
Noon
Driver's age:

Pros

" and efficient."(in 2332 reviews)
" & comfortable."(in 5675 reviews)
"off was was quick."(in 2382 reviews)

Cons

"The "(in 195 reviews)
"There were NO !"(in 6133 reviews)
"I'll Hertz again."(in 511 reviews)

Reviews for Hertz in West Springfield

Overall Rating5.3 OkayBased on 7 reviews
Cleanliness
5.4
Comfort
4.8
Overall
5.4
Pick-up/Drop-off
5.4
Value for money
5.1

Recent reviews

Traveler rating
2
0
0
1
0
Find reviews that mention:
2.0
Pick up time was scheduled for when the store was closedPros:NothingCons:I chose a 12:00 noon pickup time when scheduling my rental. When I showed up at noon the store was closed. This was a Saturday, and they wouldn't open again until Monday. This rental was for my family vacation that we had been looking forward to for months. After more than 2 hours on the phone with Hertz they proved to have very poor customer service skills or ability to assist me in any way. I ended up having to rent a car about 25 miles away from me for 3x the price from a different company. I do not recommend renting through Kayak (or any other travel site) - they don't communicate well with the actual company and the car rental company doesn't see any of the information you provided through Kayak. Find the deal on Kayak and then go directly to the car rental website and book directly through that company.Reviewed 23 Jul. 2018
review fromkayak
2.0
Cons:I wasn’t refunded my money back for services I did not even want!Reviewed 27 May 2020
review fromkayak
10.0
Pros:High energy staff, very efficient!Reviewed 31 Jan. 2021
review fromkayak
10.0
Pros:The staff was great!Reviewed 8 Jun. 2021
review fromkayak
2.0
Poor customer service - poor qualityPros:The location of the business was convenient right off the highway. That was the only thing convenient about dealing with HERTZ.Cons:The Manager at this location should take a course in Customer Service. When I arrived they told me I couldn't get the car I booked AND paid for because it was paid on a debit card. I advised him that this card could be used for credit OR debit but he simply said "NO". He had no solutions to offer and did not even try to help the situation. I told him I could put the deposit on an actual credit card as I only used the other card because it wasn't clear that I shouldn't at the time of booking. He said "NO". I said what can I do...he said..."I don't know what to tell you...you need to call this 1 800 number to see if they can help...I can't". Bottom line...after much stress and NO help we left to figure out another solution. Fortunately right down the road we found another rental company which actually new how to service their customers. We got a better car at a lower rate and were on our way about 20 minutes later. Never again will I consider doing business with HERTZ.Reviewed 9 Aug. 2017
review fromkayak
2.0
Cons:When I arrived at Hertz, they did not have a car in class available, and offered me something of smaller class or wait two hours for my chosen car. I declined, cancelled and was told it would take 10 -14 days to get my money back/ although they managed to get my payment the same day.Reviewed 3 Jun. 2017
review fromkayak
9.2
Pros:Smooth rideCons:Too small, not enough room.Reviewed 24 Oct. 2015
review fromkayak

Other suppliers in West Springfield scored

Where can I find Hertz car rentals in West Springfield?

1238 Riverdale St Rte 5, Hertz car rentals

Address

1238 Riverdale St Rte 5

Hours

Monday08:00 - 17:00
Tuesday08:00 - 17:00
Wednesday08:00 - 17:00
Thursday08:00 - 17:00
Friday08:00 - 17:00
Saturday09:00 - 12:00

Phone

+1 413 732 0715

Good to know

Most popular location

1238 Riverdale St Rte 5

Most popular car type

Economy

Top tips for renting a car from Hertz in West Springfield

  • Economy rental cars from Hertz in West Springfield are around 39% cheaper than other car types, on average

FAQs about renting a car from Hertz in West Springfield

  • As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

  • Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Hertz in West Springfield.

  • Hertz has 1 rental location in West Springfield. Take a look at our Hertz rental location map to find the best rental cars near you.

  • Yes

  • Yes