Book Hertz car rentals in Wilmington

Reviews for Hertz in Wilmington

Recent reviews

Traveler rating

Excellent

12

Good

0

Okay

5

Mediocre

6

Poor

4

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car was cleanrented a car

pick up the carpick up and drop

car availablewrong location

friendly stafflocation was closed

8.0

Wilmington didn't have our van, we had to be sent to another town to pick up what we had rented. When we got there, the van was not clean and was completely empty of fuel. The drop-off was supposed to be at Orlando airport, but they had changed the location without telling us other than in small print on the last page of the printout they gave us.Reviewed 3 Jun. 2022

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2.0

You get what you paid for-- NOTHING. Supposedly the military was in town and rented ALL the cars including the 1 I reserved and PAID for in advance! This is 2and time I'm left empty-handed with Hertz. They really do suck. First time, their PCs were down ALL weekend starting Friday and probably Monday of the following week too! Again NO CAR for me. And again, PAID in advance! NEVER AGAIN. I DONT CARE IF THE CAR IS FREE because very likely you AINT gonna get a car!!Reviewed 27 Apr. 2022

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10.0

They don’t let you know the drop off procedure or how to get out of the parking garage other then that it was great.Reviewed 19 Mar. 2022

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5.9

I attempted to call to confirm my reservation the day before, but I was told that speaking to an agent on the phone would increase the cost of my rental. The pickup location on my reservation was flat-out wrong. I arrived at the location and was told they no longer rented cars, and I would need to go to a different location 2 miles away. When I finally picked up the car, there was a fee to add another authorized driver to the rental. Also, the fuel tank was not full, but the refueling options were not explained to me. I felt I had to return the vehicle with a full tank, which was not fair as I essentially paid for more fuel than I used.Reviewed 28 Sep. 2021

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1.9

The van was not availableReviewed 27 Sep. 2021

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1.9

They didn’t have any cars even though the app allowed me to make a reservation.Reviewed 4 Sep. 2021

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1.9

Very rude and unclean. Car was not what I ordered. Hertz could of cared less.Reviewed 31 Jul. 2021

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1.9

I ordered a full size suv and received a mid size. Two of my guests could not travel with me. I would like to request a full refund. The hertz company is extremely unreliable and rude. I will never use them again.Reviewed 31 Jul. 2021

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5.9

The car that I rented wreaked of cigarettesReviewed 25 Jul. 2021

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5.9

Car pickup arrangements unclear. Was just told where car location was but space not even written so I had to wander around looking for car. Car seat had cigarette burn and radio scratched and discolored. Could get out of parking garage until someone came to help. Car ride well. Staff nice but didn’t not give enough information.Reviewed 18 Jul. 2021

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10.0

Parking a personal vehicle at the rental site is not freeReviewed 17 Jul. 2021

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8.0

Pros:Agent was professional and thorough. Good mileage.Cons:The car was not clean. There were bits of food in the console and the inside of the windshield was smeared. There was cleaning spray residue everywhere. I had alcohol wipes and cleaned for 1000 mile trip. Pick up time was long because of 1 agent and line. I reserved a Mazda "or similar". Learned belatedly Mazdas are never available. Manual was missing so never figured out how to set cruise control.Reviewed 20 Mar. 2021

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• 8.8 /10Enterprise Car Rentals at Wilmington

• Has the Hertz rental car policy in Wilmington changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• How many car rental locations does Hertz have in Wilmington?

  Hertz has 2 rental locations in Wilmington. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Philadelphia airport (PHL)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Philadelphia airport (PHL)?

  Yes