Guest Reviews
Overall Rating
7.2
Good
Based on 29 reviews
Cleanliness
7.1
Comfort
7.1
Pickup/Dropoff
7.3
Value for money
7.2
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent Reviews
- All reviews
- Positive
- Neutral
- Negative
Find reviews that mention:
pick up the car
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
location was closed
rented a car
friendly staff
-
2.0
Pros: Absolutely horrible.
Cons: They left me high and dry, didn’t have a car for me even though I booked over a week beforehand and wouldn’t even help me get my money back! Just gave me a number to call the corporate billing office to get my money back for THEIR MISTAKE AND LACK OF PROPER PLANNING.
review from
-
8.8
Pros: Staff helpful; friendly
Cons: Would have liked to pay less for such a short, low mileage rental.
review from
-
2.0
They need to make sure cars are available
Pros: Nothing
Cons: No car available when I showed up to pick the car.
review from
-
8.0
Cons: When picking up, I was asked for the name of my insurance company, never had that question before. I had opted for the Alliance coverage offered at the time of booking and the pick up clerk seemed perturbed by that.
review from
-
2.0
Horrible Experience
Cons: They overcharged me and the workers literally had no idea what they're doing ( the Hertz location was inside PepBoys) I was even sent to the car to do the odometer reading and gas level!! Never ever rent from Hertz
review from
-
9.6
Pros: The staff was very patient and understanding .Explain the contract in detail and fielded any questions that I had
Cons: No complaints at all
review from
-
9.2
Pros: No problems at all
review from
-
2.0
Sucked
Cons: I wasn't able to receive rental cause of debit card and I have to wait up to 2 weeks just to hear from someone
review from
-
10.0
Overall great experience
Pros: Only a few miles from the airport and is $100 cheaper than renting at the airport. Staff is extremely knowledgeable friendly and helpful at this Hertz establishment. The car was clean as a whistle and there were no odors and to top it off, I didn't use even one tank of gas for almost 500 miles. What more could you ask for?
Cons: Staff and quality of vehicle were excellent
review from
-
5.2
Perfume cover up and hike to the car
Pros: The price and location.
Cons: The car obviously had someone who smoked in it. The company used a very very very strong perfume to cover up the smell, but it was so pungent that we had to keep the windows open for our 700 miles of driving to be done over the next 2 days. I could not wait to not be in the car. The car was located across two busy streets a block away when picked up, and at drop off, no one was at lot to receive so I had to hike back to the office and wait in line to drop off. Not at all convenient
review from
-
8.8
Pros: Convenience, value was outstanding. Friendly staff.
Cons: Only one person to take care of the office while I was there. Didn't have support for more than one customer (in person, on phone) at once.
review from
-
3.6
Pros: I liked that I could drop it off at a different location, but didn't know that it would cost more
Cons: THE CAR SMELLED LIKE CIGARETTE SMOKE The man in wilmington automatically tacked on the Gas fee of 25$ that lets you leave the car with any amount of gas He also tried to sell me the insurance after
review from
-
8.8
Pros: Staff helpful; friendly
Cons: Would have liked to pay less for such a short, low mileage rental.
review from
-
9.6
Pros: The staff was very patient and understanding .Explain the contract in detail and fielded any questions that I had
Cons: No complaints at all
review from
-
9.2
Pros: No problems at all
review from
-
10.0
Overall great experience
Pros: Only a few miles from the airport and is $100 cheaper than renting at the airport. Staff is extremely knowledgeable friendly and helpful at this Hertz establishment. The car was clean as a whistle and there were no odors and to top it off, I didn't use even one tank of gas for almost 500 miles. What more could you ask for?
Cons: Staff and quality of vehicle were excellent
review from
-
8.8
Pros: Convenience, value was outstanding. Friendly staff.
Cons: Only one person to take care of the office while I was there. Didn't have support for more than one customer (in person, on phone) at once.
review from
-
2.0
Pros: Absolutely horrible.
Cons: They left me high and dry, didn’t have a car for me even though I booked over a week beforehand and wouldn’t even help me get my money back! Just gave me a number to call the corporate billing office to get my money back for THEIR MISTAKE AND LACK OF PROPER PLANNING.
review from
-
2.0
They need to make sure cars are available
Pros: Nothing
Cons: No car available when I showed up to pick the car.
review from
-
2.0
Horrible Experience
Cons: They overcharged me and the workers literally had no idea what they're doing ( the Hertz location was inside PepBoys) I was even sent to the car to do the odometer reading and gas level!! Never ever rent from Hertz
review from
-
2.0
Sucked
Cons: I wasn't able to receive rental cause of debit card and I have to wait up to 2 weeks just to hear from someone
review from
-
5.2
Perfume cover up and hike to the car
Pros: The price and location.
Cons: The car obviously had someone who smoked in it. The company used a very very very strong perfume to cover up the smell, but it was so pungent that we had to keep the windows open for our 700 miles of driving to be done over the next 2 days. I could not wait to not be in the car. The car was located across two busy streets a block away when picked up, and at drop off, no one was at lot to receive so I had to hike back to the office and wait in line to drop off. Not at all convenient
review from
-
3.6
Pros: I liked that I could drop it off at a different location, but didn't know that it would cost more
Cons: THE CAR SMELLED LIKE CIGARETTE SMOKE The man in wilmington automatically tacked on the Gas fee of 25$ that lets you leave the car with any amount of gas He also tried to sell me the insurance after
review from
Other suppliers in Wilmington scored
Where can I find Hertz car rentals in Wilmington?
100 Martin Luther King Blvd, Hertz car rentals
Address
100 Martin Luther King BlvdPhone
+1 302 428 0637FAQs About Renting a Car From Hertz in Wilmington
How many car rental locations does Hertz have in Wilmington?
Hertz has 3 rental locations in Wilmington. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Philadelphia Airport (PHL)?
Yes
Does Hertz offer shuttle or airport pick-up services from Philadelphia Airport (PHL)?
Yes