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Pros: "I had a good flight and the Captain kept us informed of our flight delay in departing. S"
Cons: "A male flight attendant is showing me where in the bin to put my carry on and didn't even make an attempt to help me even though I'm an older woman. Sometimes the passengers are more helpful."

Pros: "The attendants"
Cons: "The delay and no free wifi."

Pros: "Clean, and ultimately fine. Ultimately unremarkable."
Cons: "The agent at check-in was a little cranky, the lack of food (even for purchase) is disappointing, can't seem to spare more than the little cup of soda for beverages. No power in seats, so why use the wifi on battery? Ultimately fine though, just no amenities. We got where we were going on time."

Cons: "Super loud. Couldn't talk to anyone without shouting. No view out the window, as the engine was about 5 inches outside the glass. Not sure why there even were windows for these seats, as they probably just let in more sound. Also right next to the bathroom, so frequently smelled bad."

Cons: "we had to get off plane and use another one. a hr delay but it wasn't that a bad .better to break down on the ground than in the air"

Pros: "Overall, the flight was good. It actually wasn't a Delta flight but an Alaska Airlines flight."
Cons: "The aircraft was new model 737-800, very nice! Except the seats are a bit hard. Not good for a 5 hour flight. What really made me angry is I paid for a Delta flight. What difference does it make!? On long Delta flights, you get a meal (you pay for it in the cost of your ticket), but I was put on an Alaska Airlines flight where the meals are $7.50! I think that if Delta puts you on an affiliated airline, they should pick up the tab for the meal. Entertainment is via your smartphone. Don't have a smartphone, no problem, cough up $10 for a 2 bit tablet to watch a movie!"

Pros: "Delta has really upped their customer service since the last time I flew with them! EVERYone was so personable and friendly! I was so happy with the experience, I will definitely try to choose a Delta flight as my priority airline to fly! Awesome job Delta crew!!"

Pros: "The travel time and early arrival"
Cons: "N/A"

Pros: "The entire crew!!! Love that they offer drinks and snacks for free!!!"
Cons: "I loved everything about the flight!!"

Pros: "The flight was on time"
Cons: "too crowded"

Pros: "Seat comfortable and the seatbelts actually fit!"
Cons: "Nothing relly"

Pros: "Cree was great. The switch from one airplane to another was smooth. Snacks were great selection and enjoyed the WiFi"
Cons: "Everything was great"

Pros: "Good experience"
Cons: "Better snacks"

Cons: "I’m skinny and 5’2” and I felt squashed. Like I was in a dollhouse. The space is too small, it’s too uncomfortable. I couldn’t take my zip front sweater off. The seats and space are not proportional to humans."

Pros: "this is the airline"

Pros: "Nothing three hours late I went to dc and then took the train"

Cons: "We left Salt Lake City so late that I missed all my train connections and ruined my plans."

Pros: "Standard boarding The plane was on time"
Cons: "Better boarding process.Such as the one used by Southwest"

Pros: "The flight was on time the crew and captain was very helpful. They got us on and off quickly and safe"
Cons: "Nothing"

Pros: "Crew was the best I have had in 2019 on Delta, the only good crew."
Cons: "Everything at the Atlanta Airport. From the airport and staff itself to those working for Delta Airlines. It has been so bad, that I am thinking of flying with American Airlines again and avoiding the Atlanta Airport all together. Absolutely the worst airport in the country, Delta not much better"

Pros: "Good entertainment options."
Cons: "Only water and coffee available. Flight had been delayed over an hour."

Pros: "The crew was nice, the flight was so short, there was little interaction with them."
Cons: "Boarding was a disaster, people didn’t have seats which caused a delay in boarding. It was a mess. The seats were uncomfortable and too small. I know it’s a short flight but it was just too tight in there. The flight was delayed and the communication was all over; the time was constantly changin"

Pros: "nice crew"
Cons: "terrible seat comfort, late departure due to airline’s booking problems"

Pros: "Zee was our flight attendant and she was absolutely wonderful. Personable, attentive, and she made sure each and every person on the plane was comfortable and happy, going so far as to move solo passengers to empty rows so they could have more space. I wish she could be on every flight I take."

Pros: "We left early"

Pros: "Take off on time, arrived early, pleasant flight attendant"
Cons: "Had to sit on tarmac after arriving early"

Pros: "On time, pleasant and friendly flight attendant, no unexpected issues or problems."
Cons: "Grumpy gate attendants at YUL! Could not hear the captain’s comments over the PA system. Shouldn’t the volume be checked every so often? We were offered only water or coffee, bad enough, then there was no milk or cream on board, so water or black coffee... not very impressive! And there was no entertainment so I’d rate that zero but the scale only goes as low as one star."

Cons: "Seats have no leg room!!!"

Pros: "It was too cold on the flight. I asked for a blanket and luckily the stewardess had one. However, before giving it to me, she told me it was the only one on the flight!"

Pros: "It's a fast flight and boarding was quick."
Cons: "The terminal at LGA airlines is terrible."

Pros: "Smooth , fast, comfortable"

Pros: "Crew was awesome"
Cons: "No TV unfortunately"

Cons: "Customs never to hire more agents to work in the early mornings."

Pros: "What I liked was getting to my house."
Cons: "The air-conditioning was extremely cold; on the positive side, I was given a blanket. The plane did not have any kind of tv screen in which to watch films or programs. Space was unbelievably tight between seats and rows; I cannot imagine a horizontally or vertically big person having any level of comfort. In general, the service was quite poor, making me wonder how does Delta treat the flight attendants, for they seemed tired and careless. The above did not happen in any of my other flights: Atlanta-Guadalajara, Guadalajara-CDMX, CDMX-Atlanta."

Cons: "Not much to read"

Pros: "Everything, smooth flight with an entertaining crew."
Cons: "NA"

Pros: "The exit row seats reclined."
Cons: "USB charging didn't appear to work. No meal service. Very brief lay over. This is bad because a 6A flight from RNO to SLC with a <50m layover and then a SLC to PHL flight means that you do not get any food until 11P when landing in PHL."

Pros: "Crew was great"
Cons: "No entertainment on flight. No smoking in Minneapolis airport"

Pros: "Not applied"
Cons: "Not applied"

Pros: "Over all everything specially we got in earlier than expected"

Pros: "Crew member Lori was exceptional. Great detail to safety and customer service!"

Pros: "I got upgraded to comfort + which was great. quick flight, was even early"

Pros: "They have great and friend staff."
Cons: "Delta treats any passenger that isn't a member of their skymiles or anyone that doesn't purchase a seat in advance like peasants. You don't get assigned a seat until YouTube up at the airport... That's fine, not really a big deal. But because you didn't select a seat, they don't let you print or view your boarding pass on your phone, forcing you to go to the checking desk. For someone that has TSA pre check and travels alot, all that extra time adds up and can sometimes cause you to miss your flight. Because there is on "fast line" when you check-in like there is at the security check point. I only have this problem with Delta, never American airlines..."

Cons: "my flight from JFK to Cancun had entertainment (TV, movie screen, headphones, etc). This one did not. Was kinda disappointed."

Pros: "Fligth were on time"
Cons: "My flight from Montreal to Atlanta was 2:30 min Left at 6:10 arrive at 8:30 roughly Tried twice to get to my connection earlier and get 9:30 instead of 12:09 fligth to Daytona Delta was not flexible to allow me to book saying i did not have 55 min in between fligth which i had than lear n it will cost $75.00 to change the fligth - What? Very disappointed of Delta - lost 3 hrs at the airport today"

Pros: "Same as above."

Pros: "Seats were comfortable"

Pros: "Couldn’t find a thing."
Cons: "My husband booked West Jet by phone. They spelled my name wrong on the ticket which caused hours of delays tryng to check in...ultimately leading to our missing the flight. The time spent was around 6 hours....4 of them the were on one continuous phone call where we were bumped back and forth between West Jet and Delta. The problem was never fixed and we haven’t flown home yet. We have new flights booked on Delta but only because Delta took pity....West Jet does no refunds or reticketing. If flights are missed you're out on of luck!"

Pros: "Delta automatically rebooked our flight due to delays. We were rebooked on Air Canada"

Pros: "Movie selection was good."
Cons: "I could not reserve seats via Kayak, through whom the flight was booked. I paid extra for seat reservations, about $30 for a plain economy seats, to Austrian Airlines."

Pros: "Got stuck in Vienna with very poor service"

Pros: "Flight attendants were friendly, courteous and helpful"
Cons: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."

Pros: "Crew was very friendly, food was decent and the boarding was a breeze."

Pros: "Good attention and food"

Pros: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Cons: "All was great."

Pros: "no complaints"

Cons: "Chaotic boarding process, no clear communication with passengers, delays in boarding not explained, people sent away or told off, huge attitude and chip on the shoulder. In the U.S., we are customers that paid for a service and are asking for details on that service. In Europe, we are annoyances that depend on staff at the boarding gates to get on the plane, so power tripping and general disdain to customers beings confused are part of the game. I will try never to fly Austrian Airlines again. Absolutely unacceptable behavior toward families, mothers with children, senior citizens. I can almost see the smirks and annoyed and superior attitude of staff at the boarding gate when they had to deal with more passengers asking why boarding hasn't started half an hour ago when we were announced it would. No answers, just show me the passport and boarding pass, ok, please go back, we'll let you know, then ignore questions."

Pros: "It was perfect, very few people, great service"

Pros: "Friendly staff, efficient"
Cons: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"

Cons: "Missed my flight!!!!!"

Pros: "The flight was comfortable and very timely."
Cons: "Very little leg room."

Pros: "The economy seats had as much leg room as the Premium Economy seats on Luthansa, so the comfort over a long flight was better than I expected."
Cons: "The charge for checking a 2nd bag was $100 which I thought was much too high. Food was average and not enough given that we were on the plane for over 10 hours."

Pros: "Short flight, no major issues."

Cons: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."

Cons: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Cons: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."

Pros: "staff realy nice enough room for legs good food"

Pros: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Cons: "The inflight entertainment included so many mediocre films, with hardly a classic among them. I suppose those are cheaper, but I would think both Austrian and Lufthansa (they seemed to be using almost identical entertainment systems with almost identical offerings) would benefit from limiting their movie options much more towards movies with, say, above a 70% Rotten Tomatoes rating or above average box office sales. Even if they had fewer films, say 40 instead of 56, the ones they have would be more popular."

Cons: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"

Pros: "I fly this route on Austrian 5 times a year, and I nearly always choose Austrian because it hast the overall best 'package' - a comfortable plane with excellent sleeping seats in business class, the best airline food in the world from Do & Co, the nicest staff that really cares about your well being and the quickest connection between Bangkok and Vienna."
Cons: "The entertainment program is a bit slim, to my taste - but I'm not a big consumer of inflight movies, as I prefer to get more sleep when I fly. When compared to the entertainment program on Singapore Airlines, for example, Austrian's own can't really compete."

Pros: "Good service, nice staff (better than US carriers easily)"
Cons: "2.5 hours to receive baggage - this might be on LAX"

Pros: "Good food, lots of movies, flight attendants friendly"
Cons: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."

Pros: "They had a yummy snack. And fresh veggies. With great coffee. And the host told us abou the history of a Vienna dessert."
Cons: "Nothing."

Pros: "Everything was great except seats uncomfortable"
Cons: "Uncomfortable seats"

Pros: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."

Cons: "Please change food, enough of pasta every time."

Pros: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Cons: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"

Cons: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."

Pros: "Good movie selection on flight"
Cons: "Got bumped from the seat I reserved after boarding without explanation and when I explained I was traveling with a group was simply told that's too bad. Their customer service is awful and had already submitted a complaint for a return flight which was never followed up on."

Cons: "It was almost 2 hours delayed"

Pros: "The crew was nice and the entertainment was okay."
Cons: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"

Cons: "My luggage was lost again It is the second time in a row that happens"

Cons: "My flight to JFK on August 31 was cancelled. And they didn't provide me ticket same day. They gave ticket for next day. I had problems at work and other issues because of that."

Pros: "The plane was comfortable and the crew was very nice."
Cons: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."

Pros: "I am gluten free, and the stewardess knew what foods I could eat of the desserts and snacks, and I appreciated that there was food that I could eat."

Pros: "the crew"
Cons: "There was no space. Even though I wore compression socks and got up to walk frequently, my legs were bruised as I could not stretch out for any extended time. The seats are cramped and you are in one position. The flight was almost 9 hours and it was too much for me."

Cons: "Flight to Vienna cancelled. Driven to Munich instead. 6 hour wait until flight to Nice. Arrived 8 hours later than scheduled."

Cons: "Toilet was not cleaned regularly"

Pros: "Seems odd to have to pay for a water and coffee on a flight."

Pros: "Overall the flight was better than most. The crew was friendly, competent and as attentive as coach allows these days. I appreciated the attendant who asked the man in front of me to put his seat back up during the meal. The little red pillows were great - big enough to be useful and comfortable. Although we chose not to watch a movie, we were impressed with the offerings. Comfort on a long flight in coach is a thing of the past but we knew that when we chose to fly that class."
Cons: "Most of the crew was great (hence the five star rating) and the flight in general was at least on a par with competitive airlines but we did have an unpleasant encounter with a young man who we were told was the purser. When my husband asked about what seemed to us like a very high level of security (including dogs on the gangway as we boarded the plane), this young man replied in a very condescending manner,"It's America. You tell me". Well, we are Americans, not always in agreement with our country's actions and attitudes, but that comment was needlessly dismissive and hostile."

Pros: "The crew, the comfort, the piloting of the plane, the meal"
Cons: "Boarding procedure not organized. People cut lines, pushed and shoved, there was no entertainment"

Pros: "crew helpful"
Cons: "1. Boarding gate changed 3 times..... poor advertising regarding the last change 2. food poor 3. entertainment non-existent"

Pros: "I flew from Toronto to Vienna on January 10th. Yet another great experience with AA. Good food, great crew,and an overall comfortable flight. DeDefinitely would recommend!"

Pros: "Exceptional service, an armada of flight service personnel doing all they could to meet our needs; Superior meal service; Super modern flight equipment - Boing 777 to ensure our flight safety and comfort."
Cons: "Cannot think of anything."

Cons: "Our first flight got canceled so we were bumped to a later flight. I spent over 20 hours in airports for this flight!"

Pros: "The schedule was very convenient. After minor problems and miscommunications all worked out for my experience in the end. I have flown Austrian before and will again."
Cons: "Seat selection worked well in the end although there was phone-agent confusion in the response to my request for a small accommodation related to my medical condition. Other flight-related information was difficult to find online. Economy-class boarding in Vienna went well except for the anxiety prducing mini-chaos at the screening dias from passengers over-crowding. Still gate staff were helpful, and maintained decorum and humuor."

Cons: "Flight was canceled!!! No reason given. Quite upset. But we did get quickly rebooked via Frankfurt, Germany back to Chicago with only a two hour delay in arrival. THANKS!"

Pros: "The crew,food and IFE. Plane was extremely clean. Definitely the best business class to Europe from Canada"
Cons: "Nothing."

Pros: "Nothing."
Cons: "A321 boarding/unboarding through a single door is always a disaster. No real food. Lots of very loud pointless announcements. No report of actual flight time (which is available to the pilots). All in all a very poor flight."

Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"

Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"

Pros: "Very friendly and helpful"

Pros: "Flight was on time"

Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"

Cons: "The flight attendants they have attitude really bad I think u guys should check your employees."

Pros: "All the service they give is excellent."

Pros: "Good entertainment."
Cons: "The flight attendant was rude, they lost my bag and gave me $100 to cover $1000 worth of valuables."

Pros: "It wasn’t a full flight"
Cons: "The flight attendants were too loud and not as attentive"

Cons: "The flight attendants were not very attentive. Asked twice to get the declaration form and eventually had to go to the back to ask for it again."

Pros: "Bumpy flight dirty plane hard to access terminal one for early connection. Train doesn’t open until 5 so you have to pay for a bus. Ridiculous"
Cons: "Let a dog on board that barked the entire flight."

Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."

Pros: "Puntualidad y Servicio ... Excelente aterrizaje !"

Cons: "Aeromexio did not include my name in the passenger list. And it cost me 2 hours detained upon arrival in Portland"

Pros: "Counter help was very friendly and helpful"
Cons: "Buying through Vayamos, when initially going to AM website I was directed to go to Delta site. They rejected me, I called them, recording said they would call me back in more than 2 hours. Etc, etc A horrible experience."

Pros: "A long story short, I had to check my carry-on bag in order to get sealed duty free liquor through the Mexico city airport. I was able to eventually get the bag checked gratis due to the circumstances. It took half a dozen AeroMexico staff to get there, but I did."

Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."

Cons: "We were delayed 7 hours and offered $10 USD in food to compensate"

Pros: "Thank you my flight was great the airline took tine to make changes to make my flight less stressfull"
Cons: "Nothing I disliked."

Pros: "Having a direct flight from Mexico City at a great price with excellent service, what's not to like about it!"

Cons: "Not being able to get checked in onn a more timely basis. The long and slow line when you were finally able to check in."

Pros: "Dreamliner, fast boarding."
Cons: "Few food for such a long flight. Don’t manage kid bothering other passengers."

Cons: "Check in at Mexico on our way to Chicago, they were rude and trying to intimidate , the flight itself what normal experience"

Pros: "Got my tickets. Good entertainment, snacks."
Cons: "Being late to board, depart. Checked bag not sent to final destination but had to be handled by me at connecting flight."

Pros: "Everyone was happy nice attentive excellent service"
Cons: "The. Way They handle the delayed of our flight due to weather in tj , We landed nice and safe excellent crew thanks We love Their service They really care"

Cons: "they want to charge you for every little thing they can, terrible service, poor communication skills (even in spanish) definitely will try to avoid flying again with this "airline". too bad I still have to fly back home with them"

Cons: "No internet service available."

Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."

Cons: "MY FLIGHT WAS CANCELLED!!!!!!!!!!! I DID NOT GET AN EMAIL NOTIFICATION!!!!!!!!!!!!! I WAS IN THE AIRPORT FOR OVER 11 HOURS!!!!!!"

Cons: "It was delayed and we couldn’t land on time because of air traffic. It took more time that it should have to."

Pros: "The arraivile bean early than than a espect at :"
Cons: "Food :;("

Pros: "Staff was helpful and friendly at Guadalajara airport."
Cons: "The flight was delayed by an hour. I wasn't notified of luggage fees and had to pay in 1000 Mexican pesos plus taxes. My husband is handicapped and we had to be shuttled from terminal 2 to Tom Bradley. It was very inconvenient!"

Pros: "Good flight, excelent schedule"
Cons: "Flight Over sold (20 people)."

Pros: "The entertainment was decent"
Cons: "The check in desk in lax is very unorganized and I think the staff was not knowledgeable at all. After checking in I was not given a boarding pass and told to get it after TSA check in, which made no sense."

Pros: "boarding and leaving plane, the wheel chair service, nice helpful crew, flight departed and landed on time, snack and beverage."
Cons: "landing at LAX was a bit jumpy/scary, airport construction - not Aero Mexico's fault though."

Pros: "The value for money"
Cons: "The fact you have to pay for Wi-Fi"

Pros: "No flight delays Sufficient amount of meals Comfortable seats Blankets"
Cons: "Food was very salty Very few selection for any kind of entertainment Sometimes the entertainment system would just shut off"

Pros: "The flight was ok, but it was delayed for long time :("
Cons: "Flight was delayed for over 2 hours."

Pros: "Love this Airline everything about it"

Pros: "Aeromexico is the worst airline ever!!! I will never fly with this airline ever again! They made me pay another flight to get back home because of a mistake from one of their staff!! They are so incompetent and they take advantage of the fact that we have to go home..... so disappointed!!"

Pros: "Si"
Cons: "El clima"

Cons: "I got so scared to land because airplane was shaking too much"

Pros: "the plane was about one quarter empty so I had an empty set beside me. crew were pleasant and efficient."
Cons: "Bumpy ride - beyond AeroMexico's control."

Pros: "L"
Cons: "My luggage was over the limit 3 lbs and I was not allowed to take out some of my stuff. They said I had to get out of line and take it out then back in line. It's really sad because I had waited in line for about an hour, I had been in an accident and was hurting and still had to pay because I couldn't wait in line again."

Cons: "I didn't like the women's attitude at the counter. Since I needed a seat assignment for the flight to Cleveland, I was informed to watch the screen for seat assignment. After 30 min. with only the same two names on the screen approached again Was informed I did'nt listen I motioned to the screen showing only two names neither mine and could you help and give me a seat. Flight was not packed. rows were empty. I was seated in the middle next to another passenger. Thanks."

Cons: "We were in business class and almost all the flight a lot pasenger from economy they came to use the washroom and the crew never said something to those passengers"

Pros: "Going through customs and immigration was a breeze in Mexico City. The line was long, but moved quickly. I liked having blanket on the flight."
Cons: "You could tell that flight attendants really didn't want to be there. The airport at Mexico City has a light smell of a potty that was noticeable right after deplaning and never went away."

Cons: "Schedule and small plane"

Pros: "el avion, la gente que sirven y todos fue bien"
Cons: "tengo un poco miedo de volar y los capitanos han hablado muy rapido y ese me ha hecho nervioso un poco, porque soy estraniera y no pude entender, que lo ha hablado."

Pros: "The only thing that was decent was the check in on the Sacramento airport thanks to an amazing young lady by the name of Tania."
Cons: "I dislike with a passion the fact that my flight got delayed two days!!! and I'm still in Acapulco. Another thing that is very unprofessional is that no information was given to me until the following day today to be exact 12/01/2015. I waited and waited yesterday to receive information from u guys and all you guys were able to say was you guys might be able to leave today. Really, that's not a solid answer Now I'm flying out tomorrow! What kind of a staff is that???? I have family waiting for me expecting me to show up at a certain time for the reason being that they have a life too and I bought my ticket based on their schedule so I can have someone pick me up. Now, everything has changed thanks to you guys. My family and fly two times a year to Honduras and we had never used you guys always drove to SF, but I decided I give you guys a chance and you guys failed so you will never have our business again!"

Pros: "Everything was great. I rated low on food and entertainment bc I didn't partake"

Pros: "generally on time"

Pros: "Nothing but delays, cancellations, and rude people"

Pros: "No cancellations"

Cons: "No wifi"

Pros: "Good staff"
Cons: "Both flights delayed"

Pros: "Fed us well. The food and drinks kept coming, all fairly descent. Great entertainment. Pillow and blanket very comfortable."
Cons: "Lunch quality of meatballs could be better."

Pros: "On-time departure, and on-time arrival. Just the way I like it."

Cons: "No tv in the two airplanes. The selection of food was poor."

Cons: "Multiple cancelled flights and delays resulting in 12 hour late arrival"

Cons: "they keep using a very old 767: no personal entertainment screen, no USB outlet and absolutely freezing temperature. Most of the people put on their heavy coats."

Pros: "Everything was on time considering the heavy Holidays travels."

Pros: "Great stewardesses"

Cons: "Pilot got us yo phl in record time. Praise the Lord."

Pros: "Seat extraordinarily comfortable"

Cons: "Wheel got stuck during takeoff. Had to fly standby to get home. Originally told I would not get home that day. It was 8 am"

Pros: "Everything"
Cons: "It’s perfect"

Cons: "On time and a little early"

Cons: "No wifi or entertainment was available. Food was mediocre."

Cons: "Entertainment."

Pros: "Nothing."
Cons: "Everything."

Pros: "On time"

Cons: "I bought ticket on British airways. If I had known I would be switched to AA, I would have just bought it there & paid less"

Pros: "on time departure offered a beverage and snack"
Cons: "we had to circle phila we had to wait for our gate"

Pros: "The internet and movies"
Cons: "The AC was not turned up it was very hot and even after I asked nothing was done."

Cons: "Checking bags in PHF very poor. Disorganized and poorly managed. Staff needs more training and explicit direction. Kiosks should ALL be in working condition!"

Pros: "Seating had a good amount of room and was comfortable."
Cons: "Bathroom was messy and a little disgusting."

Pros: "Alll"
Cons: "Nothing"

Cons: "Staff friendliness. Not forever late. Not losing kids stroller"

Pros: "Smooth ride"

Cons: "Baggage claim was terribly slow in Philly (again)"

Cons: "The female staff at the desk where the luggage is dropped and boarding passes are issued was very rude. A little smile makes a difference vs being rude to customers. Apparently she needed to know that she is getting paid because customers like us choose to fly AA or BA"

Pros: "It was fast"
Cons: "They could have offered headphones, the charging outlet didn’t work"

Cons: "The wifi signup process not seemless with Android."

Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"

Cons: "Extraordinarily rude staff, no information, mess with gates, staff not willing to help. Really rude and awful-worst experience ever!"

Cons: "I have changed flights. Been delayed 5 times now. And still haven’t left the USA."

Pros: "No"
Cons: "No"

Cons: "I am tall and seating is a little tight."

Pros: "Trip was wonderful."

Pros: "On time, and frequency of water service"
Cons: "That bathroom smell was frequent in the cabin."

Pros: "Great food, on time, smooth service"

Pros: "good"

Pros: "Check in"
Cons: "Missed connection"

Pros: "The staff was very cheerful and helpful !"
Cons: "The food could be better"

Pros: "N"

Pros: "Price and service"
Cons: "Outdated airplanes"

Pros: "Excellent service and airplane. Just need better Entertsinment system ( more updated ) and more programs and movies to watch."
Cons: "Entertsinment system , TV's are too small and not enough programs"

Pros: "Boarding gate people were great about being communicative about the delay situation"
Cons: "Delay for...rain"

Pros: "Service"
Cons: "No entertainment monitor"

Pros: "Had extra legroom but paid for it"

Pros: "Direct service is nice! Clearing customs in Ottawa makes life easier."
Cons: "Buttery pretzels in both directions that are way too buttery. Crew is never overly happy to be there."

Pros: "The complimentary snack"
Cons: "That my seats were not together"

Pros: "Everything was as expected"

Pros: "Overall outrageous fees as per usual"

Cons: "When we checked in we were told everything was on time. When we should have been boarding, we were told there was no pilot. That took just over an hour to rectify. When we finally landed at Lauderdale, we were told there was no gate - surely they would have known this when we took off from Ottawa!? We sat waiting for at least 45 minutes before having access to the gate. Beyond frustrating when we were already late and inconvienced!"

Cons: "It's my 3rd time flying with this airline, and all 3 flights were delayed without a decent reason."

Cons: "Both fights were not on time."

Cons: "Delay. Almost missed the second flight."

Cons: "See previous comments"

Cons: "Be on time."

Pros: "Comfortable"

Cons: "if the Monitor would work and not 1 hr late"

Pros: "on time, comfortable (business class"

Cons: "Embarked late. Sat on runway for 30 minutes waiting to disembark. Missed ride to Eugene Or. Not happy."

Cons: "Air Canada needs to step up their game and get better in seat technology."

Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."

Pros: "Cheap air fares"
Cons: "Could not use airline websites to select seats due to using a third party agent like kayak. Had to call both Alaska Air and Air Canada before I could secure seats."

Pros: "Nothing"

Pros: "on time"

Cons: "No vegetarian options"

Pros: "Inonized windows"
Cons: "No"

Pros: "Movie"
Cons: "English subtitles for movie collections"

Pros: "The new tinted windows are cool"

Pros: "CAs are very kind."
Cons: "CA skipped me for snack Last years trip to Japan I experienced same they skipped me. So, I try to bring own snack next time."

Pros: "I had room!"

Cons: "While booking the tickets I was told that my luggage will be checked in till my final destination but I had to collect them at Narita airport. I had to cancel my plans of sight seeing at Tokyo downtown due to this."

Cons: "Plane delay due to passenger on cell phone before takeoff"

Pros: "nice screen, but need to bring your own earplugs or pay to get a pair. toilet was clean, seat was quite comfortable for economy class"
Cons: "the reading light from next seat passenger was disturbing me a lot, spotting on my head & arm and it was really warm.. no room to store bag below front seat"

Pros: "very pleasant"
Cons: "nothing really"

Pros: "That there were no delays."

Pros: "Very fast."

Cons: "The screen was not responding well"

Pros: "wonderful plane"
Cons: "NO WIFI!!!"

Pros: "Reliable. Easy to board. On time!"

Pros: "Service was poor. Attitude was less than enthusiastic."

Pros: "Same plane as the one I flew on the way to Toronto. It's a really nice plane."

Cons: "Waiting for an hour on Tarmac upon arrival in LA"

Cons: "my luggage and my baby's car seat was delayed. I arrived at 10 pm and my luggage and baby's car seat was missing. I was told they will deliverer it to me the next day, but I have not received my stuff now its been two days"

Pros: "The high tech of the airplane."
Cons: "I was situated in between 6 screaming kids. As you can imagine. Not fun."

Pros: "Extra care for passengers"
Cons: "Nothing"

Pros: "Nothing"
Cons: "They lost my luggage!!!"

Pros: "great seats much roomier than other airlines"

Cons: "Baggage misplaced"

Pros: "Upgraded unexpectedly"

Cons: "Got delayed for almost 2 hours. Unacceptable"

Pros: "Movies"
Cons: "Plane edges were rather dirty with lots of debris. A little gross."

Cons: "Delay after delay."

Pros: "On time. Clean. Efficient"

Cons: "Movies and audio lacked currency, simply old and little variety."