Book Payless car rentals at Des Moines Airport

Reviews

Recent reviews

Traveler rating

Wonderful

3

Very good

2

Good

1

Okay

1

Fair

0

Mediocre

0

Poor

3

8.0

Gave me the keys and sent me out to the lot. The car was not there, which they didn't believe so they went out and found I was right. Went back to their storage, found a car after while. Wasted a lot of time................Reviewed 23 Oct. 2023

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10.0

Cons:Thanks y’all are greatReviewed 27 Dec. 2020

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7.2

Cons:Way too long of a line to pick up the carReviewed 21 Sep. 2020

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4.4

Cons:Will never use them again. Insane after-the-fact price hijacking and terrible service. I have been renting cars several times a year for years. I had never used Payless before but needed to book something about a week in advance of the date. It was about $300 to book for 3 days which was already expensive but when I picked up the car they tacked on another full day because they charge by the “24 hours” not by the day, which was already absurd. They would not budge on the cost, which was a surprise upon pickup. When I picked up the car the total came to over $600! For 3 days with a car! They wouldn’t explain the Huge increase except that it was a high demand time and that’s just the cost of the car. Awful experience. Will stick with the better name brands that are fair and honest about pricing.Reviewed 6 Feb. 2020

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10.0

Pros:Easy, friendly, clean, and wanted a car that had a trunk so that my luggage wouldn't be obvious. Got just wanted I wanted/needed, thanks!Reviewed 27 Oct. 2019

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10.0

Pros:Super friendly staffReviewed 2 Sep. 2019

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7.6

Pros:drop off was easy.Cons:took too long to get a car. Short staffed at our locationReviewed 11 Aug. 2019

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2.0

Pros:NoReviewed 16 Apr. 2019

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9.2

Pros:There was a line at the check in. But after about 10 minutes more staff came on and the service was then friendly and helpful.Reviewed 7 Apr. 2019

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2.0

Damaged paint and flat tire - paperwork said no damage at all.Pros:Nothing at all. Never again.Cons:Long slow line, 1 person handling 3 rental car companies. While waiting another customer came back and said their car was malfunctioning, she was in a hurry but still told to go to back of the line. I finally got my keys and paperwork, found the car with an obviously flat tire and very long deep scratch in the rear door, I didn't look any further. I went back in, the lady said back of the line to me as well. Eventually got up towards the front and the person originally ahead of me came back in and said his car was not out there. The lady told him to go look again, he said he had already looked for 20 minutes, and he had. When I got to the front of the line I said I wanted my contract cancelled. I left without a rental car and had to pay to park to boot, and lost almost 2 hours of my life. Never again.Reviewed 24 Nov. 2018

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8.0

Pros:Car was nice and cleanCons:Do not have my receipt yet, it was supposed to be emailedReviewed 5 Jul. 2017

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10.0

Wonderful servicePros:Representatives at Des Moines Airport counter were the BEST I've ever encountered! The car was excellent - would highly recommend this business in Des Moines.Cons:Nothing - was great!Reviewed 10 Jun. 2017

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More

• What is the most popular rental car from Payless at Des Moines Airport?

  Standard (RAM Pickup or similar) is the most frequently booked rental car type from Payless at Des Moines Airport.

• Where can I find Payless car rentals at Des Moines Airport?

  5800 Fleur Drive is the closest Payless rental location to Des Moines Airport. The telephone number for this location is +1 515 256 5228.

• Does Payless offer shuttle or airport pick-up services from Des Moines Airport (DSM)?

  Yes