Book Payless car rentals in Des Moines

Reviews for Payless in Des Moines

Recent reviews

Traveler rating

Excellent

9

Good

2

Okay

1

Mediocre

2

Poor

0

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get the cargreat price

car was cleansaid they would

car availablegreat value

friendly staffnever rent

2.0

Pros:NoReviewed 16 Apr. 2019

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10.0

Pros:Super friendly staffReviewed 2 Sep. 2019

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2.0

Damaged paint and flat tire - paperwork said no damage at all.Pros:Nothing at all. Never again.Cons:Long slow line, 1 person handling 3 rental car companies. While waiting another customer came back and said their car was malfunctioning, she was in a hurry but still told to go to back of the line. I finally got my keys and paperwork, found the car with an obviously flat tire and very long deep scratch in the rear door, I didn't look any further. I went back in, the lady said back of the line to me as well. Eventually got up towards the front and the person originally ahead of me came back in and said his car was not out there. The lady told him to go look again, he said he had already looked for 20 minutes, and he had. When I got to the front of the line I said I wanted my contract cancelled. I left without a rental car and had to pay to park to boot, and lost almost 2 hours of my life. Never again.Reviewed 24 Nov. 2018

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4.4

Cons:Will never use them again. Insane after-the-fact price hijacking and terrible service. I have been renting cars several times a year for years. I had never used Payless before but needed to book something about a week in advance of the date. It was about $300 to book for 3 days which was already expensive but when I picked up the car they tacked on another full day because they charge by the “24 hours” not by the day, which was already absurd. They would not budge on the cost, which was a surprise upon pickup. When I picked up the car the total came to over $600! For 3 days with a car! They wouldn’t explain the Huge increase except that it was a high demand time and that’s just the cost of the car. Awful experience. Will stick with the better name brands that are fair and honest about pricing.Reviewed 6 Feb. 2020

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8.4

Payless Rental Des Moines AirportPros:Pick up car in the terminal airport no shuttle needed. The price and the car was great. The desk person iwas friendly.Cons:Drop off the car at the airport required going into the terminal after you park the car in the lot. Recommend Payless use the drop off booth like the other rental companies at this airport.Reviewed 8 Nov. 2016

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10.0

Wonderful servicePros:Representatives at Des Moines Airport counter were the BEST I've ever encountered! The car was excellent - would highly recommend this business in Des Moines.Cons:Nothing - was great!Reviewed 10 Jun. 2017

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10.0

Good carPros:The car was almost brand new. Very cleanReviewed 3 Aug. 2016

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10.0

Pros:Car was great, very clean and drove well Great price/value Convenient location right at the airport terminal Staff were very nice and helpful, check-in/check-out was promptReviewed 12 Sep. 2016

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10.0

Cons:Thanks y’all are greatReviewed 27 Dec. 2020

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8.0

Pros:Car was nice and cleanCons:Do not have my receipt yet, it was supposed to be emailedReviewed 5 Jul. 2017

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7.2

Cons:Way too long of a line to pick up the carReviewed 21 Sep. 2020

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7.6

Pros:drop off was easy.Cons:took too long to get a car. Short staffed at our locationReviewed 11 Aug. 2019

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• Has the Payless rental car policy in Des Moines changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• What is the most popular rental car from Payless in Des Moines?

  Economy (Chevrolet Spark or similar) is the most frequently booked rental car type from Payless in Des Moines.

• How many car rental locations does Payless have in Des Moines?

  Payless has 1 rental location in Des Moines. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Des Moines airport (DSM)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Des Moines airport (DSM)?

  Yes