Book Payless car rentals in Des Moines

Reviews for Payless in Des Moines

Recent reviews

Traveler rating

Excellent

9

Good

3

Okay

2

Mediocre

2

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get the cargreat price

car was cleansaid they would

car availablegreat value

friendly staffnever rent

4.0

Description if car is fast or not immediately upon key exchange … I thought the dude said A Mitsubishi Lancer…not a Mirage.. which was as slow as you say it..Reviewed 28 Feb. 2022

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8.0

Pricing is very good. Service was also great - very friendly. The car wasn’t clean outside and the oilservice was overdue.Reviewed 8 Jan. 2022

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7.9

Super easy to pick and drop off rental car. No hassles at all! It was a little slow when we picked up the car at the airport due to lack of staff. Other than that, it was SUPER EASY!Reviewed 12 Jul. 2021

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10.0

Cons:Thanks y’all are greatReviewed 27 Dec. 2020

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7.2

Cons:Way too long of a line to pick up the carReviewed 21 Sep. 2020

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4.4

Cons:Will never use them again. Insane after-the-fact price hijacking and terrible service. I have been renting cars several times a year for years. I had never used Payless before but needed to book something about a week in advance of the date. It was about $300 to book for 3 days which was already expensive but when I picked up the car they tacked on another full day because they charge by the “24 hours” not by the day, which was already absurd. They would not budge on the cost, which was a surprise upon pickup. When I picked up the car the total came to over $600! For 3 days with a car! They wouldn’t explain the Huge increase except that it was a high demand time and that’s just the cost of the car. Awful experience. Will stick with the better name brands that are fair and honest about pricing.Reviewed 6 Feb. 2020

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10.0

Pros:Easy, friendly, clean, and wanted a car that had a trunk so that my luggage wouldn't be obvious. Got just wanted I wanted/needed, thanks!Reviewed 27 Oct. 2019

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10.0

Pros:Super friendly staffReviewed 2 Sep. 2019

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7.6

Pros:drop off was easy.Cons:took too long to get a car. Short staffed at our locationReviewed 11 Aug. 2019

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2.0

Pros:NoReviewed 16 Apr. 2019

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9.2

Pros:There was a line at the check in. But after about 10 minutes more staff came on and the service was then friendly and helpful.Reviewed 7 Apr. 2019

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2.0

Damaged paint and flat tire - paperwork said no damage at all.Pros:Nothing at all. Never again.Cons:Long slow line, 1 person handling 3 rental car companies. While waiting another customer came back and said their car was malfunctioning, she was in a hurry but still told to go to back of the line. I finally got my keys and paperwork, found the car with an obviously flat tire and very long deep scratch in the rear door, I didn't look any further. I went back in, the lady said back of the line to me as well. Eventually got up towards the front and the person originally ahead of me came back in and said his car was not out there. The lady told him to go look again, he said he had already looked for 20 minutes, and he had. When I got to the front of the line I said I wanted my contract cancelled. I left without a rental car and had to pay to park to boot, and lost almost 2 hours of my life. Never again.Reviewed 24 Nov. 2018

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• Has the Payless rental car policy in Des Moines changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• What is the most popular rental car from Payless in Des Moines?

  Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Payless in Des Moines.

• How many car rental locations does Payless have in Des Moines?

  Payless has 1 rental location in Des Moines. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Des Moines airport (DSM)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Des Moines airport (DSM)?

  Yes