Book Payless car rentals in Jacksonville

Reviews for Payless in Jacksonville

Recent reviews

Traveler rating

Excellent

34

Good

16

Okay

18

Mediocre

20

Poor

0

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car was cleangreat value

get the carfriendly staff

car availablenever rent

great pricecar smelled

said they wouldeven though

customer service

4.0

vehicle had a very unpleasent odor when i picked it up it was not the proper size that i had reserved despite calling to double check the day before however it did get good fuel economy the guys out in the parking garage were very helpful. the people behind the counter were very very slow there was along line and poor signage denoting that the payless counter was actually being serviced by the avis deskReviewed 23 Aug. 2022

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10.0

No line to pick-up; drop-off was super easy. A little expensive, but that's to be expected one-way at the last minute.Reviewed 25 Jul. 2022

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2.0

The staff at the Jacksonville location were very rude. Charged for prepaid fill up, without going over the disclosures. When I stated I wanted to decline, the woman stated, “ you don’t need to get confrontational.” She did not say anything about charging for gas. This is all after I stood at the counter for 10 minutes while she was on her phone and I was the only one there. Very disappointed. I will do whatever I have to to avoid ever using Payless again.Reviewed 1 Jun. 2022

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5.9

Be prepared to wait 30-45 minutes in the garage for your vehicle to be brought out, this is after waiting in the line at the counter inside.Reviewed 27 Jul. 2021

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8.0

Pros:Staff was friendlyCons:have more personnel behind the counter.Reviewed 7 Jun. 2021

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8.0

Pros:Great carCons:Pretty expensiveReviewed 16 Apr. 2021

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6.8

Pros:Car was good. Drop-off smooth and efficientCons:Pick-up took a long time to get the contract and then go get the car.Reviewed 23 Oct. 2019

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2.0

Cons:No representative at desk to rent cars. Did not answer phone calls. Had to rent with another company at the airportReviewed 15 Jan. 2019

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2.0

No one at counter waited for 20 min then rented elsewherePros:Nothing to gauge l.Cons:Jacksonville airport. No one at counter. Four people in line waited 20 minutes. Rented from dollar next door and was leaving and still no one there. Will never use againReviewed 13 Jan. 2019

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4.0

Cons:Something wrong with the car (Chevy Malibu). A LOT of exhaust came into the passenger compartment when the car was stopped or idling. Notified payless when we dropped off the car, but attendants did not seem to care and I doubt they wrote the vehicle up for maintenance.Reviewed 8 Dec. 2018

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6.8

Pros:No issues with the vehicle. Upgraded to a van due to no invetory of a full sizeCons:Waited 70 minutes to check out vehicle since there was only representative at the counter. Dropped off vehcile at 7:50 pm was told to chek in at the terminal counter, Waited another 25 min to chek in the vehicle due to the same circumstances.Reviewed 5 Dec. 2018

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8.0

Pick up - terriblePros:Most of it was good. thank you.Cons:I had to wait at the parking garage for almost 40 minutes to get the car! It was a huge disappointment because I did not have much time on this trip. The system they are using there does not seem to be very efficient.Reviewed 13 Sep. 2018

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• Has the Payless rental car policy in Jacksonville changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• How many car rental locations does Payless have in Jacksonville?

  Payless has 1 rental location in Jacksonville. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Jacksonville airport (JAX)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  Yes