Book Payless car rentals in Jacksonville

Reviews for Payless in Jacksonville

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2.0

Payless should be renamed "Careless"Cons:I arrived at the Jacksonville airport after a long day of travelling to find that Payless had given away all the cars. They said that I was supposed to pick up the car by noon, however, I understood that it had to be after noon, thus when my flight arrived in at 4pm, my car was gone and the only thing they could offer was a truck and having recently had a hip replacement, I knew I couldn't climb in and out of a truck, I was forced to go down the line of car rental agencies until I found another to whom I will be loyal for life because of their great customer service. I think I would have been less offended at Payless had the service attitude been even slightly better, however the attitude was "tough luck, you're on your own".Reviewed 12 Nov. 2015

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4.4

Pros:Not Atlanta, the rental location at Jacksonville Fl airport was a BAD experienceCons:At Jax airport rental counter, shared with Budget rac. No one at the rental counter. The Budget agents (3-4) said the Payless agent would be right back. I waited for 30 minutes. During this time, the Budget agents were chatting with each other and were very abrupt when I questioned the whereabouts ot the Payless agent. Finally, one of the Budget agents walked the 5feet to the Payless side and started my contract. I asked why they didn't wait on me before then. Got a blank stare in reply. Told Noel the agt. that I intended to file a complaint. She replied that. they required a paystub and utility bill in order to rent a Payless car locally but she would waive this because I didn't know of this and now aren't you happy. I told her no I was not happy, and this was a one way rental not a local rental. Overall I was treated horribly.Reviewed 7 Oct. 2016

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8.0

Pros:Great carCons:Pretty expensiveReviewed 16 Apr. 2021

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8.0

Pros:Staff was friendlyCons:have more personnel behind the counter.Reviewed 7 Jun. 2021

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4.0

Crappy car, great pricePros:Very cheapCons:The require an electric bill or bank statement for duval residents. The car i had was high mileage and worn out at 30,000 miles.Reviewed 29 Dec. 2015

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2.0

TerriblePros:Poor service , no help with multiple call to customer services, & also roadside assistance. Didn't drive the car after calls to roadside because we thought it was unsafe.Cons:See above , I put in a complaint with Payless & with kayak no response from PaylessReviewed 2 May 2017

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2.0

No one at counter waited for 20 min then rented elsewherePros:Nothing to gauge l.Cons:Jacksonville airport. No one at counter. Four people in line waited 20 minutes. Rented from dollar next door and was leaving and still no one there. Will never use againReviewed 13 Jan. 2019

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6.8

Cons:Pick up took over half hour waiting for customer in front to get processed. Finally another rep. came to check me in.Reviewed 18 Jan. 2016

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6.8

bait and switchPros:convenience was fine.Cons:reservation price was $86, final bill was $289! Yes, we deserved additional fee for underage of $75 but we turned down insurance and were still charged, etc...Reviewed 21 Aug. 2016

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8.0

Pick up - terriblePros:Most of it was good. thank you.Cons:I had to wait at the parking garage for almost 40 minutes to get the car! It was a huge disappointment because I did not have much time on this trip. The system they are using there does not seem to be very efficient.Reviewed 13 Sep. 2018

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5.2

Difficult drop offPros:Airport is not busy - therefore it's easy to navigate.Cons:There isn't an official return area for Payless, you have to drop the vehicle off with another rental company. In order to get a paper receipt, you must go in to the terminal & wait for the one employee to get a receipt.Reviewed 2 Feb. 2016

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5.2

Pickup and Dropoff were TerriblePros:Nothing.Cons:The counter person was extremely slow. Took 15 mins just to get keys, even though I already had a reservation. Pickup was terrible. Had to wait 15 mins just to get car in parking structure because it had to be shuttled from off-site location.Reviewed 6 Aug. 2016

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• Has the Payless rental car policy in Jacksonville changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• What is the most popular rental car from Payless in Jacksonville?

  Economy (Hyundai Accent or similar) is the most frequently booked rental car type from Payless in Jacksonville.

• How many car rental locations does Payless have in Jacksonville?

  Payless has 1 rental location in Jacksonville. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Jacksonville airport (JAX)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Jacksonville airport (JAX)?

  Yes