2.0
I waited in line for 1.5 hours to get my car. The agent handed me an envelope with no contact in it. I got to the gate and had to go back. He said he emailed it, which I never got. He did not tell me he was emailing something I need to get off the lot. Even if I had gotten it, what was I supposed to do—boot up my laptop at the gate and hand it to the booth? I will NEVER rent from Payless or Budget at this location again.Reviewed 12 Oct. 2022
review from![kayak]()
2.0
Cancelled reservationReviewed 21 Mar. 2022
review from![kayak]()
10.0
I liked the price, however it is confusing that we dealt only with Budget RAC staff.Reviewed 6 Jan. 2022
review from![kayak]()
10.0
The agent who served us was wonderful. He was friendly, polite, accommodating and very knowledgeable. He was the only agent on duty, had a line forming, and took the time to greet each person and say that he would be with them shortly. Excellent customer service. The interior could have been a little cleaner and the interior windshield had spray stains on it that impacted our vision at night. All in all, great experience.Reviewed 26 Dec. 2021
review from![kayak]()
4.0
had a problem with the billing. Requested to speak to an administrator and still have not been contacted to voice my problem. daniel danmim@aol.comReviewed 1 Dec. 2021
review from![kayak]()
2.0
Cons:EveryoneReviewed 19 Feb. 2020
review from![kayak]()
5.6
Pros:Car was fine.Cons:Shuttle pick up and registration slow.Reviewed 14 Feb. 2020
review from![kayak]()
2.8
Pros:Staff was extremely rude. Took two hrs to check in only one person working the desk and he was soo rude and moved as slow as a turtle.Cons:The car smelt like cigarette smoke. It was disgusting g. Staff was extremely rude. Read above for more....Reviewed 25 Aug. 2019
review from![kayak]()
10.0
Pros:Easy check in and out. Unlimited miles.Reviewed 19 Jun. 2019
review from![kayak]()
4.0
Cons:It took an hour and a half to get my car bc no one from Payless was at the desk and then they tried to charge me double the rate I had booked on kayakReviewed 17 Apr. 2019
review from![kayak]()
5.2
Pros:Staff not very professional, car dirty, drop off easyCons:no local maps availableReviewed 21 Mar. 2019
review from![kayak]()
2.4
Cons:Was unable to speak with them over the phone for an issue i had with the rentalReviewed 27 Jan. 2019
review from![kayak]()