2.0
I rented through a third party, which was not clearly marked. Rentalcars.com. Our flight was cancelled due to torrential rains in New York City. We had to cancel our trip. Nevertheless, Rentalcars.com charged us the full amount. No recourse through Thrifty. I will think twice before using Kayak again,Reviewed 2 Oct. 2023
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8.0
We were happy with the services except - 1. The car we were assigned to wasn't in its parking spot. Had to walk in & out of building several times. The car we eventually got was fine. 2. Thrifty apparently is owned by an Italian company. This fact WASN'T MENTIONED ANYWHERE UNTIL WE GOT CHARGED FOREIGN TRANSACTION FEES BY OUR CREDIT CARD ON OUR RENTAL!!!!Reviewed 27 Feb. 2023
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2.0
Is verey expenceveReviewed 28 Nov. 2022
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10.0
Car rental counter person was amazing. I did not catch her name but she has a heart tattoo on her throat. There was a short wait for a car so she upgraded me. Thank you!!!Reviewed 18 Aug. 2022
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10.0
Rocky at pick up was very friendly and professional.Reviewed 10 Apr. 2022
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2.0
It took forever to rent the car. They needed more staff or just a faster process. Also, the car I was initially given wasn't in the space I was told so I needed to walk back in and have them find me another car. Also, I got a $465 bill when I was only expect $24 charge. I literally used the car for less than 6 hours!!! It was ridiculous and I'm still waiting for my credit card to be refunded. Great value but not work the stress and time I've spend getting my money back. Last rental with ThriftyReviewed 13 Nov. 2021
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1.9
There was no one at the counter when we arrived and were told that they are hardly ever there. We did not know what to do there was no sign or instructions on the counter or in our email. The security guard said “try the hertz counter. “ we did and got a car after much concern It was the same on the way home and I hav e still not received my email receipt.Reviewed 20 Jul. 2021
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1.9
Pick up was a nightmare. No cars available and many people waiting over an hour of their scheduled pick up time. I will never rent from this company again. Drop off was easy.Reviewed 23 Jun. 2021
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2.0
Pros:The drop off went fine. When I told the agent that we turned the car into about our horrible experience picking up the car, he deducted $10 off of the remaining fees.Cons:The pick up was the worst we have ever experienced. From the time that we arrived at the Thrifty counter until we were given the car, it was almost an hour. While we did receive a free upgrade, the wait was totally unacceptable. They gave us a coupon for 15% off of our NEXT Thrifty rental which probably should have just applied to the current rental.Reviewed 24 May 2021
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8.0
Pros:Checkout was easy, staff friendlyCons:The car didn’t drive very wellReviewed 23 Jan. 2021
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2.0
Pros:NothingCons:Would not refund me even though I couldn't travel due to Covid-19!Reviewed 17 Jul. 2020
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2.0
Pros:Picking up from Cleveland Airport was confusingCons:If my car did not come with a complimentary ant colony. Ants were all over me and my things, distracting me while driving.Reviewed 1 Jul. 2020
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