2.0
Did not explain how the tolls/transponder work in California (Fast Track vs. Toll Roads). Did not expect $13 per day for the transponder...especially when it does not cover Fast Track. Will see if any fees are tacked on...after the fact.Reviewed 6 May 2023
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2.0
I had to cancel the reservation because when I attempted to modify my car pick up time *by a few hours), it cancelled my entire reservation. After over 2 hours of trying to reach an agent, I got one who referred me to another number. I called it and it was the same employee. He said I had to make a new reservation at a new price. I cancelled. There was absolutely no way to cancel the insurance. I emailed the insurance company, but no response after two weeks. NEVER AGAIN.Reviewed 16 Apr. 2023
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6.0
I didn't realize it was in an off-airport location. That would have been OK if they had a shuttle to take me to the airport after drop-off, but their office closes at 4:30pm and I couldn't get there until 6:00. They told me I had to call Lyft or Uber, which was an extra step/cost.Reviewed 7 Feb. 2023
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10.0
Let all renters know that pick up is NOT at the airport and they need to catch a shuttle between posts 5 & 6. It was confusing. Otherwise it went very well.Reviewed 21 Jan. 2023
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2.0
They close at 5 pm so if your flight is late, you cannot pick up your car. Also it is not at the airport. You need a shuttle off site.Reviewed 18 Dec. 2022
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10.0
The staff was great- hardworking, professional, and friendly, even though they were short staffed. I do recommend this company and wish them all the best.Reviewed 24 Oct. 2022
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2.0
Off site location. They don’t send shuttle until you call them. Close at 4:30 pm! Make you provide your car insurance. Struggle to get a receipt of you drop car after 4:30. No key drop so they have you leave the car unlocked with the key in it and sign a release that your still responsible. This place is a jokeReviewed 21 Oct. 2022
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2.0
Never use the is agency again! They did not disclose there would be $600 deposit! When I got there the guy was completely rude and cancelled my reservation immediately. Wouldn’t work with me, completely screwed my plans. I will never use this again!Reviewed 17 Oct. 2022
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2.0
Added charges and hassle. Should have rented from the airportReviewed 7 Oct. 2022
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2.0
Poorly run. Website doesn’t share accurate hours of operation, shuttle stops running early, staff don’t communicate clearly.Reviewed 2 Oct. 2022
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8.0
Pick-up and drop off were easy. They require your current insurance company and policy number, so be prepared.Reviewed 12 Sep. 2022
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10.0
I have the BEST experience ever with these folks at USave rental car. Amir came on time to pick us up at the airport and did the same for return. The car we got was in great shape, clean, comfortable and full of gas. Mark who did our paperwork was kind and professional. I would recommend this place to all my friends and families. Cheer, SuseyiReviewed 15 Aug. 2022
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