More vegetarian options for food even in business class. The staff was excellent. Boarding can be messy. I would really appreciate it if Turkish starts to look for better eco-friend options. The amount of plastic produced by each meal and throughout the flight is insane.
Everything was wonderful but the only thing is the kids running around and screaming. Other wise, I am very satisfied.
Pros: "The crew ere very attentive."
Cons: "Everything was great except that I find I have little taste for Turkish food. I as see this as my own failing, not the airline's."
Pros: "Movies and screen"
Cons: "Flight delayed. Crew doesn’t speak good English"
Cons: "WHEN i ARRIVED AT AIRPORT ON JUNE 3,2019 TRUKISH STAFF TOLD ME YOUR FLIGHT IS NOT CONFIRMED BUT MY FLIGHT WAS CONFIRMED.I AM VERY UPSET BECAUSE I AM DISABLED AND LOW VISION.I THINK THIS IS TOATLY WRONG.20 MAY I WAS SICK TRUKISH AIRLINES CANCELED MY FLIGHT BECAUST I WAS SICK."
Pros: "The flight attendants were friendly, attentive and efficient."
Cons: "Many flights were grounded for several hours because of some airline operational glitch. We were provided with no information or guidance about how to resume our travels. As we tried to sort ourselves out we were sent from lineup to lineup without much progress or friendly service."
Pros: "Excellent crew"
Cons: "Flight delayed and no reason Food very bad"
Cons: "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."
Pros: "The airplanes were nice and the crew was wonderful!"
Cons: "I don’t like it when you pick your seat assignment and you get to the gate and all the sudden they change the seat number. Not Kayak’s fault but Turkish airlines could have done better"
Pros: "Service. Food everting was. Excellent"
Pros: "Short flight, good sandwich, nice plane."
Cons: "Everything’s fine."
Pros: "Good food for economy and crew was really nice . Great movie selection , nice amenity kit for economy."
Cons: "They weigh your carry on making you shift things . 31 inch pitch is tight for a long flight. Didn’t give 5 stars to the entertainment because although excellent selection , the touch screen is very slow to react making it frustrating."
Cons: "The stewardess actually I insisted that I do NOT recline my chair during the flight. The chairs are already too small. The person behind me didn’t have any room so I had to place it in the upright position. They ran out of chicken on both flights too"
Pros: "Never flown TK before and was satisfied. Very good crew, acceptable entertainment, good food."
Cons: "Not their fault but 14-hour flights are exhausting."
Pros: "Food, entertainment"
Cons: "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"
Cons: "Very poor boarding conditions. The board only said "proceed to gate". Once at the gate, there was not one single boarding announcement. People next to the representatives started to get up and everyone else followed."
Pros: "The food, crew & entertainment system"
Cons: "The flight was delayed over two hours causing great stress and worry about missing our next flight, which we did. As there were many of us on the neit flight also I wonder if any effort was made to hold that flight for us."
Pros: "Everything was fine"
Pros: "there was only single screen entertainment every four rows or so. Nothing interesting."
Cons: "There was no USB ports to keep a phone charged. There was no power outlets between seats to keep a phone charged."
Pros: "Everything was more than perfect. Thanks Turkish Airlines."
Cons: "On board internet must be faster."
Pros: "Food and entertainment were good."
Cons: "Ground staff very unhelpful and arrogant. Wanted to upgrade to business class and the representative who served me was very rude and unhelpful. Boarding was through buses which was inefficient and messy. My trip was 11 hours of flying time. Economy seating is super tight and legroom awful. For long haul flights they must be more generous in terms of seat size and legroom."
Cons: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Cons: "Good. Staff were courteous"
Pros: "Helpful crew, good food, comfortable seat."
Cons: "flight was delayed for 40 min."
Pros: "I can't remember the flight experience, so I assume it was fine."
Cons: "I can't remember the flight experience, so I assume it was fine."
Cons: "Must tell custom officials not to yell out "Lady come here". Boarding took way too long. Flifgt was delayed with no explanation or information."
Pros: "Boarding started 40 minutes later than stated on my boarding pass. Had to take a bus to the airplane and the ride was not exactly short - I'm pretty sure the plane was parked at the very other end of the airport. When we finally took off it was exactly an hour later than scheduled. That's the first time I've had a delay longer than the actual flight."
Cons: "Crew were rude and everything we asked for was an issue like we didn't exist not sure if they had a problem because we had a baby with us"
Cons: "The service was very professional."
Pros: "No delays Courtesy of crew Very pleasant fly"
Cons: "Trying to reclaim our laptops at the end of the trip was a nightmare. They confiscated all electronic devices larger than a cellphone due to new Trump regulations (not their fault). Fine. But they were so disorganized about the process. When trying to reclaim the devices after the flight utter chaos ensued. That was their fault. Passengers were on the verge of violence and it could have been avoided by simply being more organized."
Pros: "Enjoyed the long flight with warm hospitality"
Cons: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Pros: "The crew"
Cons: "My screen wasn't working"
Pros: "Food is ok"
Cons: "When you call for steward/stewardess took so long before they come"
Cons: "Toward the end of the flight it was very hot. I didn't like that there were no AC controls at your seat"
Pros: "The boarding process seemed to just be to get in a line and go for it, which was kind of nice to avoiding pointless zones. Pretty decent movie and tv selection, but on one flight my touch screen hardly worked to it was hard to watch anything."
Cons: "Beware, when you booo through kayak apparently you can't choose your seat so you get all middle seats...regardless of the fact that your preference is set to aisle or window and those seats are available. Food was prettt bad and it's also an hour plus to even get a drink of water. I was constantly dehydrated and thirsty."
Cons: "I missed this flight also and tried to get a refund for it because the times were not good for me."
Pros: "The service was good, inflight amenities were nice."
Cons: "Seating too narrow"
Cons: "This aircraft also wasn't peoperly cleaned. Another seat pocket filled with garbage and a stale smell of vomit."
Cons: "Checked bag got ruined, servie was terrible"
Cons: "Groud crew told the passanger off. You want to fly sit down now."
Pros: "Moved into business class much more leg room"
Pros: "The food was very good and the service excellent."
The flight was late leaving the airport, but the seats were comfy enough and the flight crew friendly.
Cons: "Well if my future father in law was on the flight it would have been wonderful, but he passed away July 7th, and I did get refunded, and we are mourning his loss and keep getting notifications about the flight and emails which makes it very difficult mentally. So it would be nice if Delta would get their process of refunds especially when it's a death to maybe not get notified. I was the one that purchased the tickets for him in April."
Pros: "Food & timeliness"
Cons: "Cramped seat and no window (14a)"
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "Seats in economy are never comfortable. And someone also reclines their seat. But overall bathrooms were clean and food was good. Really no complaints about the flight itself or the crew!"
Cons: "Carry ons are too big! People should not be allowed to bring a piece of luggage inside the cabin. They are very heavy and some people cannot even lift them to place them in overhead compartment. Makes boarding slower and more complicated. Seats need to be a little wider. If a big person sits next"
Pros: "we could not get a seat until we arrived at the airport."
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "Quick Boarding Awesome staff"
Cons: "The girls were sweet as usual!"
Cons: "We paid for comfort plus but the seats were no different than main cabin. Comfort plus experience on other legs was much better."
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Pros: "All was good"
Cons: "All was good"
Pros: "The crew and comfort was ok"
Cons: "The snack options coming from us to aus were only packets of crisps/chips and apples and cranberry juice."
Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "Movies, baggage price, snacks, friendly! And check carry on when full fir free"
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Pros: "Getting off the plane"
Cons: "Boarding was a mess Seats had no leg room Flight attended was a jerk"
Cons: "The flight attendants weee rude, and no bar service"
Pros: "Everyone very friendly and courteous."
Cons: "Snacks are very small quantity and often stale"
Pros: "Good customer service"
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Pros: "Movie selection and cable channels"
Cons: "My connection was abruptly changed, it took a long time to straighten out, but they eventually did."
Pros: "it was easy to navigate ."
Cons: "Price to get a little more space"
Pros: "I liked that flight time was shorter than expected"
Cons: "no screens, only wify entertainment, app is working only with ios and android. seats don't have much leg room, and not very comfortable. i paid for extra luggage, and they were strict about the weight(had to take any items out of the bag, even that i had one large bag, and one small bag(2nd bag was underweight)"
Pros: "Good seat"
Cons: "Delayed by 1 hr"
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "Crew did a great job. Got us out a bit early which helped reduce anxiety of a close connection. Felt taken care of."
Cons: "Lack of leg room"
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Pros: "Nice staff"
Cons: "Delayed 4 hours, but due to weather. Not the airline's fault. They got us here sooner than I thought we could arrive. Plane was tiny"
Cons: "Was required to gate check my luggage through to baggage claim."
Pros: "My luggage was lost. I reported it and they said that they would send it to Dallas where I was staying the next day. Got into a new country and city without my luggage. Had to buy clothes and toiletries at Walmart. The next morning I received I call to say my luggage had arrived. I went to the airport and indeed it had arrived and for some reason it was returned to Atlanta. After endless calls and conversations I got my luggage that evening. It was very inconveniencing. Worst experience of my life. Never again."
Cons: "Luggage issues Cleanliness of the plane The cabib crew"
Pros: "Everything was excellent."
Cons: "Cant get used to cookies and drink service on long haul flight. Do not care for salable food choices so packed a sandwich."
Cons: "Almost everything"
Pros: "I had a great seat (exit row) with lots of legroom. They provided a free breakfast, and it was actually pretty good. A few hours later i was hungry and tried to buy some food but the cabin crew just gave my another breakfast item. The flight arrived on time, and the luggage was delivered a few minutes after I arrived at the baggage area."
Cons: "Nothing. It was a very good experience."
Pros: "Smooth ride and on time."
Cons: "I didn't have an assigned seat though I booked months in advance."
Pros: "Service and friendliness was awesome."
Cons: "No drinks served, sorry flight."
Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."
4 flights in 3 weeks between arrival and departure and all flights delayed about 5 to 6 hours ! What’s going on with AF ?! Not a low cost and you paid for that service !?!? Not anymore
Cons: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Cons: "I was catching a flight in Paris to Aberdeen after arriving from Malaga. The time between flights was not enough 55 mins as the gate closed 20 mins before departure and it takes at least 15 minutes from arrival to taxi to the terminal and then get off the plane. I had to change from terminal F to E which was well sign posted but I only made it with 4 minutes to spare"
Cons: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Pros: "Good selection of movies."
Cons: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Cons: "Thé qualité officielle the images"
Cons: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"
Pros: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Cons: "Tell me i would misst the next flight and that my beg will not go to the final airport."
Pros: "Fly was delayed.i was told my bag would go to end but it was not.instead of coming to the hotel 7pm i came 1am."
Cons: "Explain me to take the bag on time.it was almost left in the airport."
Cons: "There was no entertainment available."
Pros: "Food and drinks very good"
Cons: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Pros: "Great seat. Comfortable. Quick boarding."
Cons: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Pros: "The crew was helpful and accommodating"
Cons: "The flight was delayed, missed connection, and lost baggage. Subpar."
Pros: "Didn’t like the sandwich offered"
Pros: "Quick and efficient not lying more to say or critique."
Cons: "Coffee and a bread roll as a snack??"
Pros: "Flight crew, pilot,food and entertainment options were great"
Cons: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Pros: "SFO - CDG (Air France) was a great journey in all respects. But the one major reason for that was, the middle seat was empty. I was so fresh after the journey, would definitely recommend this flight to anyone."
Cons: "The flight was delayed by atleast 45 mins and therefore had to rush at the CDG airport to catch the next flight."
Pros: "Food, service, comfort"
Cons: "It is very difficult to get around CDG airport with a disabled person. There is no shuttle. By the time we got to check in, we were ten minutes late. They would not check us in, and we paid over $700 to change tickets to the next flight. When I complained, I was told to stop being rude or I would get no ticket at all. My mother is 94 years old and we did the best we could given the circumstance."
Pros: "I liked the food, the crew, the service"
Cons: "The seats we were assigned ( we are two we'll feed person's and the seats are toooo narrow"
Pros: "The plane arrived in New York smoothly"
Cons: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Pros: "Only the cabin crew was good."
Cons: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Pros: "Great hospitality. Champagne as apero, cognac as digestif. Excellent on board entertainment. Comfy pillow and blanket."
Pros: "In cabin crew was attentive and friendly. Food was good and came at good times. Middle bathroom on Airbus 380 was big and comfy."
Cons: "Boarding was not too well organized and I followed Security's direction who put me in wrong line and I wasn't able to board with my priority group. Sitting in exit row with no floor storage so this delay made it hard to find overhead storage above my seat. (Grrrr) Entertainment system didn't work which made the flight feel LOOONG. (They offered an in-flight credit, but I'd paid for premium exit row seat and had to choose between moving to working system in crowded middle seat or keep premium, exit seat. I decided to have them move me to a seat with a working entertainment system, which were available and they'd offered, but never happened.) When I got home, I discovered the gift I purchased with in-flight credit and my own money wasn't the one I'd requested from Duty Free catalog so now I have to figure out how to solve this problem. (COULDN'T GET IT RIGHT.) Premium exit row seat was narrow, due to in-seat tray table & entertainment system, but seatbelt mounts and thinly padded seat made it even more uncomfortable on a long flight."
Pros: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Pros: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."
Pros: "This is what happens when you get roped in by a low price."
Cons: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Pros: "The crew was very nice and helpful."
Cons: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Cons: "My baggage was broken"
Pros: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Cons: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Pros: "Missed connection and it was airport not Delta that was the problem. Not a good way to start a vacation. Rating is for the Paris Airport, not the flight crew or Air France employees. Still sitting in the airport when we should be at our destination."
Cons: "Hundreds of people missed their flights. Delta had us into Paris with an hour and a half to get to connecting flight. Missed flight due to huge delay in passport approval. They seemed completely unprepared."
Pros: "Arrived on time"
Cons: "Cattle car accommodations"
Pros: "Not much."
Cons: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Pros: "It was a short flight."
Cons: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Pros: "The food was good, the staff was very friendly and very nice,"
Cons: "The seat configuration in economy is unacceptable, the leg room is terrible and overall a very uncomfortable flight of more than 7 hours"
Pros: "I had a choice of movies, games and music that was very appealing. My concerns about not receiving the correct meal was handled professionally and promptly during the flight. I was surprised they couldn't discover I only ordered it for the second leg of my flight."
Cons: "Being placed into a window seat at 6' 5". Although I opted for general seating rather than paying for a extra leg room which is out of my budget. Not getting an aisle seat was disturbing at my height. Then there was the guy in front of me not willing to forego putting his seat back on my knees for over half the flight. It would be nice if the seat assignments for general boarding considered the height of the person being assigned."
Cons: "Poor communication. Did not know was airfrance the booking was completed with Austria airline. In the ticket was not the information. Also, airfrance could not find me in their systems I was late to board the plane. Terrible messy and confusing time for me."
Pros: "The crew"
Cons: "Not enough room for legs. Small amounts of food. No entertainment."
Pros: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Cons: "One bag did not arrive in Toronto, apparently delayed in Paris."
Pros: "Good entertainment"
Cons: "For the continuation of this flight of course I was still in the same seat in the middle and I had signed up and reserved an aisle seat"
Pros: "Average flight"
Cons: "Food on AF montreal - paris flight and totally rude stewardesses"
Pros: "Friendly crew, clear information about the delay"
Cons: "Chaotic boarding process at CDG and my seat was broken"
Pros: "Warm and elegant service"
Pros: "Boarding was efficient, the flight was on schedule, crew was nice."
Cons: "The temperature for this leg of the trip seemed very cold. I wore 2 sweaters & a jacket plus the blanket. Hard to rate entertainment (I wasn't aware of any)."
Staff were good and seating was good. I didn’t like the food that much
Pros: "The crew was fabulous. Very helpful and upbeat!"
Cons: "The food wasn’t very good."
Pros: "The crew were great but the entrainment socket on my seat was broken so I couldn’t watch anything"
Cons: "Making sure everything works properly"
Pros: "It was OK experience. Nothing special."
Cons: "I was overcharged for luggage. Was not given the chance to pay when checking in online so was charged top rate for 1 piece of hold luggage at the check in desk. A flight that was a reasonable cost became expensive."
Pros: "We were early"
Cons: "The food"
Cons: "Seat didn’t recline..."
Cons: "I booked and paid for special seats (last row in one of the cabins ) but they changed my seats as they changed the plane!"
Pros: "Crew was amazing"
Cons: "The food needs a lot of work"
Pros: "Crew was lovely and kind, esp to babies and their clueless parents. I also like the safety video"
Cons: "We had to leave our surfboard bag @ our departing airport because they said it was too big to fit into a 787 international aircraft. I’m a pilot, this is a huge lie."
Cons: "If we would have made the flight, unfortunately the flight from Malaga was delayed and caused us to miss the flight from Madrid to Chicago, I’m now sitting in Boston waiting for a flight to Chicago and will probably miss the last bus to Milwaukee"
Pros: "The crew was nice"
Cons: "I was supposed to have a handicap chair in London & did not so things were difficult for me."
Pros: "On time, good service."
Cons: "Ran out of vegetarian options. Staff slightly inattentive and rushed when dealing with clients."
Cons: "At Heathrow, the boarding agents kept calling few passengers without letting the rest of the passengers know what was going on. Also the boarding was delayed without giving specific reason almost 50 min later. Finallly they said the boarding was delayed to catering and cleanning, which I could not believe since the plane has been on a tarmac close to an hour. Passengers were lining up to board, but one of the gate agent kept asking to sit down without giving any reason. Probable one of the worst boarding experience I have ever had in international flights."
Pros: "Boarding was relatively efficient, the food was decent although breakfast was a modest chicken sandwich, and the staff was friendly."
Cons: "Breakfast, a chicken salad sandwich in plastic and a cookie, was not my favorite thing to face in the morning after a long transatlantic flight."
Pros: "Flight was very brief so not much to evaluate"
Cons: "Flight was delayed"
Pros: "Getting water offered frequently"
Cons: "The Boeing 747-400 is absolutely the WORST designed aircraft ever — Business Class cubicles are cramped with no spaces for placing items, etc. And, this was after the very worst boarding procedures!"
Pros: "The way the crew interacts with passengers one has the feeing that we were all one big family! Special hats off to Freedy who worked on this flight on my way to Canada and was very interactive with us , he made us felt really welcoming , as long as he has to give us his service , Staff keep up the good work. All of you did a fantastic job . Pilot did a great job a few pot holes that was out of his control but all in all a great flight"
Pros: "Not much."
Cons: "No drink, fixed seat, am senior and no assistance at all."
Pros: "No entertainment on the flight"
Pros: "Friendly, attentive and knowledgeable staff. Good light supper."
Pros: "The flight was delayed due to a thunderstorm, something out of the control of BA or LHR Airport, but the crew never seized to deliver a superior service with a warm smile on their face even when the heat was unbearable coz the AC wasn’t working. The captain frequently gave us updates and even walked around the plane to answer our questions! Superior customer service..."
Cons: "My biggest complaint was that there was no AC while we were stuck for almost one hour on plane! BA should ensure that their planes are properly prepared for similar situations"
Pros: "No fuss, the cost benifit is perfect for short distances flights"
Cons: "One of the planes was a A321, room for legs was short"
Pros: "Have providee upstairs seat unfortunately need pay for it. Ice cream so delicious."
Cons: "Food. Uncomfortable seat for 11+hours flight."
Pros: "Thanks for many up to date movie choices to watch. Crew worked hard to keep the toddlers in front of me happy. (and they were really good with them!)"
Cons: "Dislike posting of gate assignments in Edinburgh and London so late. Means I have to hightail it across the terminals, every time. Dislike the gate change posting late. Had to hear about it from a passenger, no announcement was made. My chicken and potatoes lunch had potatoes as the side dish. Looked like the caterer had leftover potatoes to use! No real vegetables. 2 bites of spinach. Red wine was offered they had no white wine. No choice of sodas..."
Pros: "Only good thing was that British Air didn’t crash us"
Cons: "British Air overbooked the flight; I checked in on time but there were no seat assignments left. I went to the gate anyway to try; the gate attendant kept me waiting for a seat so long that the gate closed. He was not nice. His colleague booked me on a different flight to LCY airport (instead of Heathrow). But that different flight got diverted to Manchester. So the fast that BA overbooked cost me an extra 6 hours and $140 to buy a train & tube ticket to get back to Heathrow. The fact that there was not a single smile among the staff, and I had to argue to even get on the second flight, is inexcusable."
Pros: "Comfortable flight. On time departure"
Cons: "Could not check in online or via app due to system issues"
Pros: "Got Home day later , slept on airport floor. Meal was poor , no more vegetarian food left . Wrap was given with chicken & maynosie where as Asian / Hindu veg meal was ordered ."
Cons: "Same as above ."
Pros: "I was a good trip, except for one thing."
Cons: "I was very upset when travelling from Mumbai to London, Heathrow, because the crew in Mumbai did not send my baggage directly to Toronto and I had to go through the whole process of checking in Montreal to travel to Toronto, which was my last destination."
Cons: "Don't you even know that correspondences were missed?"
Cons: "I called them for luggage I have I can take 20 3KG in the end in the airport I haw to pay for my language"
Pros: "Ticket agent was courteous, helpful, set up the positive vibes for our flight."
Cons: "Our experience was great,"
Cons: "NO DRINKS OR FOOD WERE FREE. YOU HAD TO PAY FOR WATER! This seems a little ridiculous considering it was almost a 4 hour international flight... I was not pleased. No personal TVs, seats were not great either. Crew was super slow... I found that the majority of British Airways attendants were slow, but there are a few that are efficient."
Pros: "Staff (cabin crew Tony, in particular). Hand luggage allowance. Finally, food and water on a BA flight (unlike connecting EDI to LHR flight)."
Cons: "Method of boarding, with a mass of economy passengers boarding st once at the end. I NEVER get my preferred seat (= window), and object to being charged extra to select a seat (unlike other airlines I use more frequently nowadays). Crowded economy section, with little legroom, passengers squashing bags at feet, etc."
Pros: "We arrive twenty minutes early."
Cons: "We lost a half hour because of defective equipment and had to exist the back of the plane on to the runway."
Pros: "Quick boarding!"
Cons: "Snack trolley didn't reach the back seats due to the shortness of the flight. The only entertainment was an in flight magazine!"
Cons: "The customer service I a disaster. They ripped off my suitcase and I never got a refund despite all my emails nd infos I gave them after the claim done at the airport."
Pros: "The meals are delightful and the people are very respectful."
Cons: "Size of seats in economy"
Pros: "Checking in online 24 hours prior to departure I received up-dates thrice regarding the delay of the flight which was very convenient. I had also learned about the protections that I enjoy as a passenger checking in online. The flight caught up in terms of timing as I had to catch a connecting flight to the continent from London. I was very pleased, also with the courteous flight attendents, the food, the entertainment selection and sufficient leg room in economy class. Overall a lovely experience, indeed!"
Pros: "In general I liked the flight."
Pros: "Crew very friendly. I wish I would have written down her name."
Cons: "Boarding process was disorganized. Several flights boarding at same time hard to hear. No visible issues related IT issue."
Pros: "Hostess friendly and attentive"
Pros: "Check in, flight was on time"
Cons: "The time it takes for getting from 5 to 3. Almost missed my plane on the trip in."
Pros: "The staff was wonderful, very caring and courteous."
Pros: "They changed my seat when I asked them too."
Cons: "The stewardess told me for the last meal, that they ran out the no. Vegetarian meal so I must choose the veg one. Later he said he gave me the preference for the earlier meal so this one shouldn't be a problem if I didn't get what I asked for. Totally blew my mind. The audacity with which he gave me his explanation was extraordinary. Sorry British airways, don't need that attitude. Wrote to them about this, haven't yet replied back. The flight was pretty old by itself. Not like the ones that go from London to United States. The Seats were smaller and had a very uneasy contour, the entire plane just looked a little banged up. The crew always seemed in a rush, to busy to even hear or look around."
Pros: "Getting home."
Cons: "The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board."
Perfect perfect perfect 👍
Crew worked well despite being short staffed. Not a fan of pretzels
Pros: "The seats were comfortable and it was easy to catch a quick nap."
Cons: "I wasn't offered any type of sanitation wipes like I was on my way departure. The airport in Mississippi disnt offer any type of sanitation such as hand sanitizer or a reputable substitute. Sure their were bathrooms, but that's very inconvenient to have to use every time you touch something."
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "Everything was awesome"
Cons: "Flight delay"
Cons: "Missed flight due to not being able to access terminal because of stopped Skylink. Arrived at terminal while plane was still boarding but was told I could not board cause it was the final two minutes. Horrible customer service. Asked them to please contact the gate and let them know I was enroute on foot. They refused."
Pros: "Seats seem to get smaller but overall a good experience"
Cons: "Seat room"
Cons: "The cabin crew could care about what they do. The premium economy bulk head seat could not use the overhead bin because one of the cabin crew took it for their luggage"
Cons: "Nice crew. Nice flight. Wish there was a bit more legroom"
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Pros: "Super nice crew, 787 plane, entertainment"
Cons: "Seat comfort. Very little legroom"
Cons: "We stay stuck in PVR"
Pros: "They weee calm dealing with angry passengers."
Cons: "Leave on time. Nearly 3 hours late. Horrible."
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "Arriving in SFO for Christmas"
Pros: "Attentive Flight Attenants"
Pros: "While the incoming flight arrived late causing us to board late, the flight still landed almost 2o minutes early. The staff was very friendly as well."
Pros: "The food was good....they kept bring us more and more."
Cons: "There wasn't a choice of movies and we all had to watch the same one with the screen in the middle of the aisle. I had to have my head at an angle and it got tired after a while..... We also had to pay an extra fee to choose seats that were together....that was a rip off!"
Pros: "On time, not completely full, good staff at gate & on plane"
Cons: "All good."
Pros: "Service was quick, comfort flight, excellent service. This was the best flight so far."
Cons: "To many kids crying, it was loud."
Pros: "When our flight was delayed in Denver the agent at the check in gate worked very hard to get our flight plans changed with as little impact as possible."
Cons: "We understand that delays happen but due to a delay on American Airlines we have lost our luggage and it doesn't seem likely it will be returned. We had five pieces of luggage lost during our flight from the U.S. to Spain. When we arrived in Madrid we were told that all five pieces had been located. When we went to pick them up the next day there were only four pieces at the airport. We were told the fifth suitcase would be delivered when it was located. It's ten days later and there's no sign of the luggage. It has taken multiple phone calls to get the information about the luggage correct. They assure me that they have everything correctly documented and then when I call back they haven't changed a thing. It has been a very frustrating process overall."
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "On time departure and arrival. No suprises. Predictable"
Cons: "The seats are very tight."
Cons: "System resets & bright light bursts in our faces over and over. Also when cabin lights dimmed the blue lights on seats were not enough to light the way."
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "crew was great, plane seemed newer and clean. individual screens worked better than others I've used in flights."
Cons: "newer touch screens were great except viewing angle couldn't be adjusted. standard food was horrible, esp for an international flight; not sure if specialty diets have better meals. kid movies were dubbed into many language options but Chinese was not one for ANY kid films. bathrooms with the same crappy mini sinks that you can't really wash your hands in, esp if someone pukes in it. they should all learn from Japan's ANA airliners with the motion sensor sinks with faucets raised up high enough for you to wash your hands without touching the gross basin."
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Pros: "On time. Nice plane."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Crew was wonderful - friendly and accommodating. Food excellent - very fresh. Cannot say enough kind things about the crew!!"
Cons: "Everything was excellent on this flight."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Cons: "They broke a wheel on my luggage."
Pros: "Loved the fact that the pilot frequently spoke to us during the turbulence. Crew was great."
Cons: "Lack of entertainment."
Pros: "Friendly , kind, crews"
Cons: "No good entertainment ,prefer personal t.v sreen"
Cons: "Last to board with a young child."
Pros: "Terrific meals, active flight crew and very attentive."
Cons: "Blankets seemed dirty and seats were cramped. Gate was changed but that was not communicated well, so we almost missed the flight."
Cons: "For a customer-based service, I found it disturbing that one of the flight attendants was abrasive to passengers on this flight."
Pros: "Everything was on time!"
Pros: "I liked that the internet connection was free because I am a T-Mobile customer."
Cons: "Boarding the plane was a bit clumsy. I felt like everyone was tripping over each other since the front of the plane was boarding first."
Cons: "They forgot our vegetarian meal, although I triple checked that we had ordered it."
Pros: "Exceptional customer service"
Cons: "No food no entertainment so that's the only reason I gave 1 star to those"
Pros: "The meals were excellent -- well timed distribution of food throughout the flight. Attentive staff. Good choices for meals and beverages. I liked the fact that we got ice cream halfway through the flight also, that's not a very common thing! Entertainment system was very good -- lots of choices of things to watch/listen to! I was pleased to find that there were movies available that had been very recently released that I had been wanting to see!"
Cons: "Comfort was okay, my seat was on the end of a row with three seats (aisle side) and immediately behind me was a row with only two seats. Without fail, the flight attendants bumped their carts into my chair EVERY time they passed. If I had been trying to sleep, this would be much more of a disturbance to me. Seeing as I was just watching movies and enjoying the food, it wasn't that much of an issue. However, I think it would be easy for the flight attendants to just take a second longer to try to navigate around the chair and not bump it every time. Little things like that go a long way, especially on a long flight."
Pros: "I had never flown coach and decided to try it at a ridiculously low price. It was fine. I slept well and the service was above expectation for Coach"
Cons: "It was difficult to get to the rest room because it was a full flight"
Pros: "Missed a previous connecting flight due to delays, but staff was able to get me on a next flight out, two hours later."