Daily cleaning, installation of cabin HEPA filters on flights from Tokyo to Osaka
|February||Best time to beat the crowds (3% less expensive on average)|
|May||Most popular time to fly (5% more expensive on average)|
Average price round-trip
|C$ 199||(avg. price over the last 2 weeks)|
Good deal round-trip
|C$ 150||or less|
Good deal one-way
|C$ 55||or less|
ANA, Japan Airlines and Hawaiian Airlines have all waived their change and cancellation fees on flights from Tokyo to Osaka. Confirm policies on booking site.
Philippine Airlines, Alitalia and LATAM Airlines do not allow booking a middle seat on flights from Tokyo to Osaka.
An average direct flight takes 1h 10m, covering a distance of 404 km.
There are 1,629 (direct) flights between Tokyo and Osaka per week, averaging 232 per day.
In the past 3 days, the cheapest one-way tickets were found on Jetstar Japan (C$ 71), and the lowest round-trip tickets have been found on Jetstar Japan (C$ 127) and Japan Airlines (C$ 649).
ANA (45 times daily), Japan Airlines (31 times daily), Hawaiian Airlines (27 times daily) are the most frequent flyers on this route.
When flying out of Tokyo you will be using one of these airports: . You will be landing at one of these airports: .
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Tokyo to Osaka.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Osaka from Tokyo is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Osaka with an airline and back to Tokyo with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Osaka from Tokyo up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "On time. Boarding was great. Flight wasn’t full so plenty of room to stretch out."
Pros: "JAL is great!"
Pros: "It was short flight.. I slept good through."
Pros: "The crew was friendly, and the view from the window was stunning."
Cons: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Pros: "No major disasters, comfortable seats, on time."
Pros: "Nice flight, right on time."
Pros: "I am looking forwards to using them again! I paid more using this airline than their competitors. But after completing my trip I will have to say it was well worth it and will using them again."
Pros: "I liked the entertainment on board."
Pros: "Excellent flight and wonderful service!"
Pros: "The flight is on time,service is excellent."
Pros: "Friendly and helpful staff, excellent food."
Pros: "Sakura lounge was excellent."
Cons: "The entertainment system was bit unsteady."
Pros: "There was more leg room than most airlines, friendly staff, and good movies and food selection."
Pros: "Simply excellent !!!"
Pros: "Japan Airlines still provides all the services to make for a comfortable journey. The airline staff are excellent, the food is good and there are no bag fees."
Cons: "I did not like that we could not book our seats until 72h before departure."
Pros: "Each seat had their own screens, and there was a small footrest available for each seat."
Cons: "The food was uncharacteristically bad for JAL. They served some sort of French chef's dish that was terrible. Normally, JAL has great food that I love to eat. The plane was also pretty old so it felt more cramped than usual, and the seats we uncomfortable."
Pros: "Boarding procedure was the most efficient I have ever seen for a 777. Very quick and efficient, back to front. Great food. Very polite and efficient crew. Plenty of leg room in coach. Comfortable seat configuration, with only three seats in center section. JAL is a great airline!"
Cons: "Seat was too hard"
Pros: "The crew was always super polite and looked very professional and overall just great. The food was delicious, though the portions are small haha. I had my time behind and I was super late to boarding but the crew came looking for me and they were super nice. Definitely recommend them. Miles better than China Airlines and any of the USA based airlines too. The movie selection was pretty good and the seats were roomy and comfortable."
Pros: "Extremely kind staff, spacious seating, good food and great entertainment. You can only make an 11 hour flight so good but they did it"
Cons: "11 hour flight! Can't do much about that"
Pros: "Cabin staff. Special meal. Cleanliness."
Pros: "everything, the courtesy of the entire crew, the way they show care and respect and compassion to the passengers especially the seniors"
Cons: "flight delays"
Cons: "Food can be better."
Pros: "The staff continued to check on the passengers throughout the flight. The food on the flight across the Pacific was excellent for airline food. Used trays did not stay in front of the passengers for a long time. They were removed in a very timely manner."
Pros: "The workers are always wonderful."
Cons: "Food was not as good as in the passed."
Pros: "Everything was perfect! Thank you for a great experience!"
Pros: "Glad to make it to Japan safely and back in one piece"
Pros: "Service was polite and efficient"
Cons: "Vegetarian food very difficult to book on JAL. Unlike most other major airlines they don't offer a vegetarian option routinely on their menus. Both I and another passenger who flew JAL the weekend before found the vegetarian food poor - very bland and too salty. The exact same menu all four times we flew. A pity as the rest of the service wa excellent. If JAL wishes to attract more international customers it would be a good idea for it to broaden its global perspective and provide better vegetarian options. I know others who've had similar concerns about other types of special meal."
Pros: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Cons: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."
Pros: "Everyone on the flight was very nice and helpful. Food was excellent! There were a lot of choices of movies to watch. It was probably the best flight experience I've ever had and I travel overseas quite a lot. If I ever get the chance to fly them again, I will. Great service and outstanding experience."
Pros: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Cons: "Food was not the worst but not so great"
Pros: "service is great!"
Pros: "Great flight.The service was excelent.There was always a stewardous walking around and asking if you needed anything.Japan Aitlines is definitely one of the best in the world."
Pros: "Flight attendants were super helpful and lovely, couldn't have asked for better. Very pleasant experience. Plane was clean and tidy and they arranged us all so the majority of us had a spare seat in the middle which I'm sure everyone appreciated."
Pros: "Staff- the ladies in flight were very friendly and courteous."
Pros: "Good service, good food. On time arrival. Comfortable seats. Great airline."
Pros: "Everything about the Japan air portion of our trip was excellent."
Cons: "No problems whatsoever."
Pros: "Staff was great and plane was clean"
Cons: "No individual AC vents to stay cool on long flight."
Cons: "Not anyone fault but I wish seating was better fitted in economy for taller people"
Pros: "I like everything about my flight"
Cons: "There was nothing to dislike"
Pros: "The family had an amazing flight and the in-flight entertainment was excellent! My kids remained engaged for 6 hours and my wife actually took a nap..."
Cons: "As usual it is most difficult moving through the airport in China. It took a long time to get our bags and they were "damaged", however my box made it without difficulty."
Pros: "Great seating very spacious for economy class.... I got a pillow a blanket and lots of leg room... I enjoyed the in cabin service... TV was nice lots to choice from great movies..... I enjoyed free Wine.... And loved my ice cream treat... Felt like first class.... Thank you"
Pros: "Japan Airlines is a good airline. They treated my family and I well during our flight home. The food was excellent and healthy. We received hot towels before our meals and the staff were friendly and courteous, which is expected of Japanese service, in general. I loved Japan and coming back to the US on a Japanese airline was the best choice! Thanks!"
Pros: "JAL 787 Coach Product is better than AA Coach 777 product. Wider Coach seats. 787 aircraft is more comfortable overall (less noisy, higher humidity, higher pressure) resulting in a better experience after my travel."
Cons: "Meals are not fantastic; they never seem to be in coach. Much of the entertainment seemed similar to what was on the same aircraft when I traveled three months earlier."
Cons: "returnning flight was not attended well,so much different from going flight. Going was excellent but returnning was not nice in all face."
Pros: "The crew was excellent, constantly checking in with us to make sure we were okay since we don't eat the airline food."
Cons: "While there was more leg room than on most flights, the actual seats were not comfortable enough for a twelve hour flight. This was our ninth trip to Japan, and these were the most uncomfortable seats we've ever had."
Pros: "the crew was extraordinarily helpful in getting me through customs with my luggage which i was lead to believe did not need to be looked at in Tokyo because it was checked through to Osaka by finding me taking me back through customs and onto the flight in time for its departure. JAL's crews on both flights and the ground personnel were very courteous and always extremely helpful."
Pros: "I loved flying JAL! I've flown several times between the US and Korea, and this was the best trip I've taken thus far! It was comfortable, the plane was awesome with high ceilings and it actually felt quite spacious. The entertainment was also perfect with tons of stuff to choose from. The best part, though, was their exemplary customer service! I needed to transport cold insulin, so at the gate counter I checked with the gate agent to see if they could refrigerate my insulin since I had a long travel time to my home destination. She promptly found out for me and talked to the flight attendants and told me they would take care of it when I got to my seat. She even checked to see if I needed a special meal or not after I finding out I was diabetic. They were so kind! They even let me refreeze my cold packs in their freezer before landing so I could keep my insulin cold after we landed. It was a huge help and they seemed genuinely concerned for my well being and what I needed. I will now fly JAL whenever I can!"
Pros: "Comfortable seat, pleasant crew."
Cons: "The food was terrible."
Pros: "There were movies."
Cons: "too late giving out ear phones, and too many interruptions on the loud speaker....way too long explaining things everyone knows, like how to buckle your seat belt....give me a break."
Pros: "Clean facilities, polite staff. Hits the right notes on a trip to Korea or connecting to other Asian countries."
Pros: "Service is the best"
Cons: "Mileage is the worst"
Pros: "Service, entertainment, and seats are all great."
Cons: "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."
Pros: "Crew was very attentive. Even though the flight was delayed, we got to our destination earlier."
Cons: "More frequent stops for water or drinks or at least larger cups. ."
Pros: "The food is great! The plane is clean. The crew is super nice."
Cons: "The seats are uncomfortable, as with any seats in coach with other airlines."
Pros: "The crew was very friendly and accommodating. The food was delicious. The plane was clean. This was much better than United Airlines."
Cons: "As with other airlines, flying coach is uncomfortable."
Pros: "Korean Air has top notch service from crew members. Very kind and accommodating. They will really go out their way to make you feel comfortable. They also serve food on the short flight which not all airlines do between Korea and Japan. Seats are also comfortable; more leg room than other airlines."
Cons: "They only gave a tuna rice ball, which I couldn’t eat because I am vegan. I wish they were more accommodating for people who eat other kinds of diets."
Pros: "Good service. Feed you twice. Which is great. But on a red eye. You want to sleep."
Cons: "Plane feels dated. A title tired."
Pros: "Great crew, good food, easy to watch entertainment , and food better than most airlines"
Pros: "Good food. Good communication."
Cons: "More water."
Pros: "Good service, 6 hour flight with 2 free meal!"
Pros: "Service and food was good."
Pros: "great service. my kids loved the special treatment!"
Pros: "Lots of leg room, great meal, and excellent flight attendant service."
Cons: "Nothing to dislike."
Pros: "They have bibimbap which is always a great meal option on a plane. The plane felt clean and new. Flight attendants were very nice and made several rounds of water service. Duty free catalog was immense, esp for Korean skincare. Great chance to shop."
Cons: "If you're on an extra long flight, you might feel like there aren't enough movie options in the entertainment system, but my flight was only 8 hours so I was satisfied."
Pros: "Great flight crew, speedy and efficient departure procedure"
Pros: "Big screen. Full soda cans. Not too cold. Space for legs"
Pros: "Great seat and fairly decent food."
Pros: "The staff was excellent."
Cons: "Food was blah and the seats were on the smaller side."
Pros: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Cons: "Korea Air is a great airline. Jin Air (for the return part) was OK. The flight attendants of BOTH airlines are GREAT, but the seats in Jin Air are cramped."
Pros: "Nothing at all"
Cons: "Kayak used a sub company to reserve flights. My husband was involved in a collision at sea and was not able to make the flight due to military deployment status. I tried continuously to contact the sub company to request a waiver or hold on the flight. The number provided kept me on a hold . There were no answers to phone calls from information provided on receipt. Emails only stated the fees that would be imposed for any action I conducted. I will never use kayak again."
Cons: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Pros: "Entertainment had a wide variety of choices. The food that I could eat was delicious and served with REAL silverware on REAL plates and cups. Amazing. The commitment to the environment and style is truly outstanding."
Cons: "I have a severe food allergy, and all of the dinner options had the food I was allergic to. BUT! They were willing to give me a bunch of little foods to make a whole meal, and were truly sympathetic to my plight. I'd fly with them again"
Cons: "Seat was so narrow, my elbows were stuck to my torso the whole way"
Pros: "Safe flight"
Cons: "My flight was 30 mins late landing,I missed a very important meeting.Food selection wasn't great,I think it should more than Korean food to choice from,just awful food selection.check in service wouldn't allow me to upgrade from economy to business when the plan was full at all"
Pros: "Boarding was quick and efficient. Plane was clean, the seats and leg room were good. Cabin attendants were very friendly and attentive during the entire flight. Entertainment system was easy to use and had a lot of movies and other stuff to keep you busy. Headphones and slippers were provided. Enjoyed my flight. Will fly Korean Airlines again if I have the chance."
Pros: "The crew performance"
Cons: "15 minute delay"
Pros: "food selection & crew courtesy"
Pros: "food selection & crew courtesy"
Pros: "Flight Attendants were, professional, charismatic, observant and friendly. They toldly made this trip enjoyable. Pilot, funny, kept us out of turbulence gave me a smooth ride... Korean Air ranks as one of the best flights I have taken in Asia.. thank you!!!"
Cons: "Can't think of one think.. this trip was flawless"
Pros: "Compared to U.S. carriers, except for Hawaiian Air, Korean Air has been very reliable and quite enjoyable over the years. Meals are quite good for contracted airline food, and attendants are typically very friendly."
Cons: "Seats on any airline are always a bit tight unless you pay for an upgrade. The music variety could have featured a few more American artists."
Pros: "Flight attendants are awesome."
Cons: "The guy next to me was very drunk. He scared me a little bit."
Cons: "Lights in cabin too bright while serving meals. Could turn it down a notch"
Pros: "we were attended 2 by the friendliest/courteous attendants....were fed 2X along the way and movies/music/games/drinks were free of charge also."
Pros: "The crew are friendly, the flight was comfortable"
Pros: "Great service overall . Crew was very nice."
Cons: "at 9pm flight they turn the lights on after the take off. Very difficult time sleeping. Again they'll turn the lights on 1.5hrs before landing, too."
Pros: "The seats is clean . Crew ware nice to me."
Cons: "Late boarding and then sat on plane for approximately 30 minutes before taxi. Arrived Busan 45 min late and never heard an explanation why."
Pros: "tye food was amazing!"
Cons: "The plane did not have individual air vents, so at times I was too warm but could do nothing about it."
Pros: "Everything was very good. I really enjoyed the korean music on the entertainment device."
Cons: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food"
Pros: "Everything like always"
Pros: "From baggage check to arrival everything went smoothly."
Pros: "한국 국적기라 그런지 모든게 완벽함. 카약 고마워용. everything is so perpect thx"
Pros: "I liked the price of my ticket."
Cons: "The service of the flight attendance was poor. I felt like I was ignored because I was white, even though I tried to speak Korean. Food was quite bad. It tasted old, compared to my flight to Seoul."
Pros: "I flew from Tokyo to Seoul on Korea Air. I was very impressed by how comfortable the airplane was. It had the most leg room of any flight that I have taken in recent memory. The entertainment system worked well and had a number of good options for movies and TV shows in English. Korea Air served a nice lunch on the flight which was a mix of Western and Korean food."
Cons: "The flight had a large number of young children on board. At any one time, at least one of them was crying. But I can't blame Korea Airlines for this problem."
Pros: "Flight was cheap and left on time"
Cons: "Provide at least water"
Pros: "Crew did their jobs well."
Cons: "Jetstar shouldn’t have a printout saying BOARDING PASS when it’s not the boarding pass. Also the whole idea of showing your ticket once you m have entered the plane right after you have shown your ticket to get on the plane makes no sense."
Pros: "Friendly staff"
Cons: "No legroom"
Pros: "Efficient boarding process."
Cons: "Weighing scales when boarding."
Pros: "The flight was very smooth, quiet and the flight attendants were very responsive."
Cons: "I couldn't pinpoint anything I did not like in particular as it was a 1 hour flight."
Cons: "Low stock on food items"
Pros: "For these PRICES this is outstanding VALUE~!!"
Pros: "Crew was helpful and efficient. Just be sure you know about their baggage fees in advance and plan accordingly by paying before getting to the airport."
Cons: "I believe they are a discount airline so no beverage service was provided on our 3 hour flight. I learned on our outbound flight so just made sure to have water with me beforehand coming back."
Pros: "Got me to my destination"
Cons: "Prices! Prices kept going up since every time we checked the ticket price said went up significantly. Additionally, we we're force said to pay $100 for our check in bags."
Pros: "Printing boarding passes in the domestic sextion was quick. Gate is air conditioned now."
Cons: "Caught the latest flight into Okinawa but got in even later, at 2230. Made it difficult to pick up dog and car when we arrived so late. Poor service without attendants doing anything besides talking to each other in a corner the whole 3 hour flight except to walk down the aisle twice. No entertainment available."
Pros: "Polite and efficient crew Very rapid and efficient boarding procedure"
Cons: "I tried to book directly with jetstar but, could not get past thye question on what country I was from as the USA was not on there list. Therefore I went and booked with Kayak which only allowed me to book a flight but, not pay for luggage. After booking I went to jet star. AS I had not paid for luggage at time of book, Luggage prices were doubled. I talked to them and they said tough."
Pros: "Budget airline, strict with bags but seats were comfortable."
Pros: "Efficient. Friendly."
Cons: "Shuttle bus plane to building."
Pros: "Plane was clean and newish."
Cons: "I pre-paid for baggage online but they charge by kilograms so I had to guess. I paid 3800 JPY for 20 kg. I was over by 13 kg, for which they charged me 22,500 JPY. My whole flight with an extra leg room seat plus the pre-paid baggage was only 17k JPY . My one bag that was 10kg cost me $200, which was more than it cost for me to fly. RIP OFF! I will be fighting the charge with my credit card."
Pros: "The price"
Cons: "Just about everything else. They didn't even offer water"
Pros: "Didn't even feel the landing"
Pros: "Very efficient airline, will take it again"
Cons: "It wasn't cold enough in the cabin like they ran out of freon or something"
Cons: "Carry-on very restrictive. Had to pay for any refreshment including water."
Pros: "I didnt like anything about that flight worst ever"
Cons: "Bag fees are terrible even the terminal overall experience is worst. I will not plan to go for jetstar ever anymore"
Pros: "Plane was comfortable"
Cons: "75 bucks to check in one bag each for my son and I. Ridiculous"
Cons: "Too crowded for comfort You have to pay for everything"
Pros: "Crew members were very helpful and friendly throughout"
Cons: "As our suitcase got detected as containing prohibited items inside (turned out to be camera battery), we were stopped at the boarding gate only to be given the explanation that because the security people were somehow unable to open up our suitcase (with the passcode lock already unlocked), at least one of us had to stay behind. Also since the only other plane that day had only one seat left, and that we had to pay for a new ticket for a flight the day after, I had to be separated with my partner and painfully wait for him for the entire afternoon and evening on the other side (what's more, the membership lounges at the destination airport only let in people with departing flight tickets). In short, we couldn't accept the fact that the airport people merely couldn't get the suitcase open, which caused all the inconvenience afterwards."
Cons: "Everything! Terrible web site to work with. Wrong information on web site caused wrong booking. The wrong booking was discovered immediately but could not contact rep on chat or phone. Argued in vain at the airport. Forced to change the flight time by basically buying all three tickets for my family of three anew. Then discover our three small pieces of hand luggage that we hand-carried from the US were all over weight (each allowed a measly 12 pounds limit ended up paying luggage charge of $70 each. This is highway robbery other words to describe it."
Cons: "Everything. They were soooo untrained"
Pros: "The stewardess attempted to explain things in English due to the large amount of foreigners siting near the emergency exits."
Cons: "The baggage fees were inconsistent and at a ridiculous price. I don't think I will be suggesting Jetstar to any of my friends unless they don't mind spending a ridiculous amount of money for a small baggage."
Cons: "Staff were inattentive and stressed out because the airline lacks organization."
Cons: "Flight was delayed twice. Then at airport, boarding was delayed as well. Not pleased with constant delays."
Pros: "Crew was OK. Plane was clean, but then again everything is clean in Japan. Nothing special"
Cons: "There was no announcement of gate change. Even though we arrived just 2 hrs ahead at checkin and had our boarding passes printed then. The plane itself was OK but obviously budget airline like. Takeoff was delayed and landed 20min later. How hard can it be to arrive on a 1.5hr domestic flight on time?"
Cons: "they fish you with the low price. Then at the gate they began to weigh carryon bags only allowing each passenger to have total weight of 7.7 lbs. What a joke. So you have to pay on the spot $30 dollars more if you want to go on the plane if not you are denied boarding. This is piracy."
Cons: "i was forced to check and pay for my luggage on the flight to osaka, that i could carry on for my flight to tokyo. this is because they claimed that there was not going to be space in the overhead compartments. by the time we pulled away from the gate, the overhead compartments were still very empty. NOT HAPPY!"
Pros: "The crew was nice, cheerful and friendly"
Cons: "They weigh your carry on and chaste you for the weight over 7 kilo (I think) luckily mine was under. They charge you for snacks and drinks on the flight. My flight was delayed."
Pros: "The ticket price is cheap"
Cons: "They charge for everything even the water on the flight."
Cons: "Excessive baggage fees and ignored by crew when serving in flight beverages."
Pros: "They did their job."
Cons: "They would not let me board the flight. I was a few minutes too late."
Pros: "flight attendants were nice and the check in agent in Hong Kong was awesome Price was good"
Cons: "there website is difficult to book and to check in the boarding process in Narita was a joke and was hot in the waiting area you have to climb up and down stairs and then outside in the rain to the plane and up stairs to the plane 1960s style Hong Kong airport was nice and they were more together had a jet bridge bag rate should be a flat rate instead of by weight I had to look up the KGs it would be helpful if that stated poundage as well"
Cons: "Had a carry on bag for 3 flights, they made me check it and charged me $30."
Pros: "The check in attendants were quick and helpful"
Cons: "Seats were EXTREMEMLY small. I'm 6'5" and had to put my legs into the seat next to me. Flight attendants were unhelpful and rude. JetStar makes you pay extra for everything, baggage, drinks, etc"
Cons: "Missed my flight by about 10 minutes because I didn't expect it to take over and hour to get through customs and change terminals. Wait in line for like 20 minutes, very apathetic guy says it'll be a 175 dollar charge to change to the next flight leaving 6 hours later. Briefly speak with wife, she says we will look into other options. 15 minutes later we change our mind. Wait in the same long line again, this time they tell us too much time has passed and we need to purchase new tickets. Worst travel experience I have had in the last 15 years, I would never even consider purchasing tickets from this airline again."
Cons: "After traveling through Asia for over three weeks, we decided to stop make one last stop in Kyoto. Four days before departure they made a 7kg carry on baggage rule, this includes both bags! And did not inform us. We had backpacks for convince and had not had a problem with any of the 12 flights we had previously been on. They made us pay for checked baggage, it came out late and we missed our connection home. They did nothing for us! Not to mention the flight attendant smelled horrifically of body odor and ran over my partners foot with the drink cart. Do not fly this airline if we wish for a smooth experience."
Pros: "There was on-line web check-in and we accomplished that. We were expecting that there will be a shorter line at the check-in counters at the airport. Our 750ml bottle of sake which was intercepted at the Departure gate security check, was accommodated easily by the flight check-in attendant, and wrapped in carton with Fragile label. Thanks for that fast process."
Cons: "There was no special web check-in counter at the airport, so there was only a single long line of passengers checking-in, unlike other airlines. The flight boarding was delayed as well as the passenger bus transfer from lounge to plane, so the scheduled flight departure of 7:40pm instead took-off almost 8:30 pm already. Flight attendants should have offered blankets for passengers' option to make use of during the flight."
Pros: "Quick and easy check in process."
Cons: "Didn't offer any complimentary food or water and no entertainment available."
Pros: "Crew was friendly, and helpful at the check in counter."
Cons: "That they don't give passengers one free checked bag."
Cons: "Stewardess and staff were uncaring and rude for someone who was handicapped needing wheel chair due to injury the night before flight...and flight could not be cancelled even within 13 hours notice..as other Airlines provide for a minimal fee. Ck In unorganized and long wait."
Pros: "Reasonable fare but not reasonable enough for the amount of time wasted (entire day) plus the hassel and heartache. I will definitely used other carriers or take Shinkazen from now on in Japan. Never use Jet Star again. This experience also ruined the possibility of me using Jet Star between US and Australia."
Cons: "I was at the airport early to check in my luggage. Waited in line for a long time, understaffed at the counter, staff do not speak English at all for an international major airport, not acceptable. Prepaid checked baggage and staff "eye-balled" carry on, did not comment. After waited another 2 hours to board, late boarding procedures, understaff again at the boarding gate. All processes are very inefficient. Advised me that my carry on is not allowed, so I offer to pay whatever they want to charge me to gate check in. They have never heard of such thing as gate check in. Being a million miller frequent traveler and a GOLD medallion traveler in DELTA and other major airlines, I am appalled. They forced me to go outside of the security area, stand in line again to speak to customer service to change my flight. Made me pay triple the airfare when there are lots of seats available, in addition to pay for extra luggage fee for carry on. Worst is that they did not accept any of the fare credit I paid for the original flight. In the end, a 45minute flight turned into a 12 hour horrible experience. I will never fly JETSTAR again. And I will tell everyone I come across this experience. I have close to 500,000 miles still in the frequent flyer account after using a few tickets already. This is no way to treat your customer!"
Pros: "Overall experience was excellent. Ground crew especially helpful and friendly. Fare was less than expected."
Pros: "Seats were alright . It was a short flight."
Cons: "Rude super strict staff (e.g. hand to face and no eye contact after I asked a question, happened on more than one occasion by different staff members, also when flight attendants were asking people to turn off electronics they would physically yank your headphone cord out of phone jack and push your seat up). They had a super inefficient boarding process (I.e no semblance of a line, rather hoards of people gathering towards the gate). Be careful of low carry on weight limits, they'll get you on the baggage fees."
Cons: "The enormous surprise charge for our luggage that almost cost the same as the tickets themselves."
Pros: "The price was good."
Cons: "The baggage policy is not like other airlines we've flown and a bit confusing. Plus, we seemed to stand in line after line while trying to get onto our flight."
Pros: "overall, a good flight where it counted."
Cons: "the walk to terminal 3 at narita is very long, so be prepared."
Airlines flying from Tokyo to Osaka have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Tokyo to Osaka
Masks required on board, masks provided on flights from Tokyo to Osaka
Social distancing seating
Middle seats unavailable to book on flights from Tokyo to Osaka
Testing for antibodies, testing for symptoms for flights from Tokyo to Osaka
Waiving of change fees. Search flexible flights from Tokyo to Osaka