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Cons: No wifi

Pros: Crew was amazing

Cons: Everything was pleasant

Pros: Great crew.

Cons: Entertainment system malfunctioned constantly

Pros: The seats are not fabulous the crew was

Cons: They did a good job keeping us informed When we got really delayed

Cons: 4 hour delay

Pros: Politeness, dedicated and professional.

Cons: I can't see what, it was all good.

Cons: Hello, I just needed to voice my dissatisfaction with this fight. I’m not sure if every Westjet flight I was lucky and had amazing crew members or if the staff on this flight was having a bad flight. Our flight was delayed by 75min. The flight crew did not attend to any requests from the customers for the 75min we were on the tarmac. I asked for headphones and the crew member look agitated I asked made a remark about how nobody buys them so she didn’t know how much they are. She said she would come back with the price, and did not. I had to wait for the beverage cart and then order them again. Then I asked for an additional can of ginger ale. The gentleman said he’ll need to come back (as he was cleaning the garbage). He never came back. I had to hit the assistance button again and got the original woman. Once again agitated and when I asked she said to wait for the beverage cart again. After another 10-15min they started the beverage service again. On previous flights there were delays, shorter like 30min westjet crew members gave free headphones. And those are the kind of experiences I’ve come to expect from westjet. Not the free aspect but flight crew that care about the customers. The entire crew on this flight was agitated and annoyed from boarding and it definitely showed. Small things like even a smile or even sorry everyone, would’ve gone a long way. But when the crew doesn’t care the flight gets 10x longer, and when the flight is already delayed by 25% of the flight duration it comes to a point where you’re counting down the seconds to get out. The delay was unfortunate and out of the control of the company and crew but that doesn’t mean the crew couldn’t still make it into a memorable experience for the guests.

Pros: nice but slow in business class

Pros: Crew was friendly and the flight was smooth

Cons: Food! Also we got delayed, every one hates that

Pros: The flight crew was great, and the flight itself was smooth. The plane was very clean.

Cons: There was an issue that was beyond the control of the ground staff (the ladies and gentlemen at the check-in counter) that resulted in a three hour delay. I think they could have been a little more forthcoming about the whole situation instead of just saying “we’re working on it, safety is our number one concern at Alaska Airlines.” They however give us a voucher for $75 credit toward our next flight with Alaska Airlines, and that notification came through before we had even disembarked at our destination. I appreciate their understanding and willingness to try to make an undesirable situation better. I would fly Alaska Airlines again.

Pros: I love Alaska Airlines. My favorite airline to travel on.

Cons: This was the third of the last four flight on Alaska that was delayed by an hour or more. I realize that often weather and other factors make delays on avoidable to my complaint is not a major one however it does cost some inconvenience.

Pros: The crew & plane were solid!

Cons: The gogo inflight entertainment was super buggy (kept losing the movie and making me restart from the beginning) & they ran out of popular food options early.

Pros: Not much. Cheese plate was ok.

Cons: Felt like a sardine. Knees were up against the seat I front fighting for elbow space with person in the middle. Worse seating than Ryanair in Europe.

Pros: The first flight had built in video screens.

Cons: But video screens in all aircraft.

Pros: On time. No issues

Cons: Food could have been better

Pros: There was nothing I liked. The plane was an hour late and nearly missed my connection.

Pros: I like the tablet holder in the seat back

Pros: The plane felt new!

Cons: The carry-on space underneath the seat was limited by the entertainment system box

Cons: every single flight got changed multiple times worst experience

Pros: Very accommodating crew as we were traveling with my elderly grandmother.

Cons: Nothing really

Pros: The whole process from check-in to getting luggage was smooth.

Cons: Food wasn't great. It wasn't terrible either but I've had better.

Cons: The flight itself was great but it was very late in starting due to technical problems with the aircraft.

Cons: Departed one hour late due to weather from incoming flight departure city, YVR.

Pros: Food

Cons: Checking in was a disaster. Took a long time. Lady wasn’t sure if we were going to embark as my son has two surnames. Ticket was matching middle and last name. She had to consult her superior that in front of us sayid it would be ok. Even after that She was challenging him. At the end it was all good. She had a very bad attitude.

Pros: The boarding was great and moved very well. The crew super friendly and helpful.

Cons: More information on how to use the complimentary Wifi in the cabin. I had the app and it helped me but it’s not immediately in front of you so the passenger can decide. You guys offer WiFi in packages and most of the other airlines do not.

Pros: Christina brown was amazing at gate

Cons: Just water and coffee. Needed some variety.

Pros: The staff at Delta are always friendly and helpful and they were able to squeeze me onto a very full flight.

Pros: West Jet staff and crew are always great.

Cons: My flight was delayed over an hour - we sat on the tarmac waiting for de-icing for over an hour. There is no entertainment on this flight (so no wifi or tv) and we were not really notified how long we would be delayed- causing delays for me in Saskatoon that I could not provide information for.

Cons: Aka was happy with westjet

Pros: Well organized. Helpful & courtesy.

Cons: Provide entertainment. Seats and legroom seem to get smaller every year

Cons: Everything was good!

Cons: Basic Economy options for carry-on confusing/not clear. Surprise charge of $110.00 once we got to the airport. Airline specified on website that a full sized carry on was not allowed. We were under the impression that meant a personal item (second personal item) was allowed as that is not a full sized carry-on. Confusing language! Airport personnel were entirely unforgiving. Basic Economy is a tactic to attract customer at low price but with substantially subpar options.

Cons: i was somehow ‘offloaded’ from a seat that i paid extra for.

Cons: Old Aircraft, no power outlets, small TV displays, picture distorted, low quality LCD, mediocre Entertainment menu

Pros: On time. Friendly crew

Cons: Reading lights did not power during first 40 minutes of flight. Had an aisle seat originally but after upgrading to comfort+ got bumped to a middle seat

Pros: Fast easy flight

Pros: Amazing

Cons: Nothing

Pros: Comfort+ seats are affordable and give me the leg room I need as a 6'3" adult.

Cons: Seems like Delta provided free upgrades to families with small children in Comfort+. This impacts the flight comfort for us paying customers. Recommend readdressing this policy and not placing small crying children in Comfort+ for free.

Pros: The plane felt new!

Cons: The carry-on space underneath the seat was limited by the entertainment system box

Cons: More luggage space and plugs on the plane to charge devices

Pros: Absolutely nothing good to say.

Cons: My initial flight on 17 Jan was cancelled due to plane issues and then was rebooked on a flight 48 hrs later. I was not offered a complimentary hotel stay or meals since it was their fault u was stuck. Horrible experience.

Pros: Good seat. Good films.

Cons: A broader range of free snack types would be nice.

Pros: Staff was very nice

Cons: Flight delayed, again. Blankets smelled molding or worse.

Pros: Let hour late, landed on time in Charlotte

Pros: Landed early and everything was just as expected.

Cons: i was somehow ‘offloaded’ from a seat that i paid extra for.

Cons: The flight was delayed because one or more of the crew were late. I would suggest that when you board a large flight, start from the rear of the plane, not the front. Having to go past everyone to get to your seat is time consuming and somewhat stressful. The food was super gross. The so called beef bulgogi was not appetizing at all. For breakfast, the food was disgusting.

Cons: We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!

Cons: I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure.

Pros: Nothing about this airline. Will avoid flying through Delta if they allow their team to lie to their passengers. Both land crew and onboard crew were disrespectful to their passengers.

Cons: agent boarding delayed boarding because she wanted everyone to check their bags. A flight that was leaving 2 minutes later than our flight started boarding before our plane. It wasn't that the 2 planes arrived at different times. The agent was just horrible. In the end, she lied to the passengers that there were no overhead space left. When I went to get my seat, most of the overhead space was empty!! I had to check-in my bag and my bag was damaged by the delta crew.

Pros: Seat was ok

Cons: Had to take a bus to the plane at SFO. Wouldn’t have taken this flight if I had known, but they don’t tell you this at booking. Also, was told carry on back wouldn’t fit in overhead and that I had to check it, which isn’t true as I saw other passengers with my exact same bag who didn’t have to check theirs and it fit.

Pros: Amazing crew with nice comfortable seats

Cons: Food selection

Cons: Airplane temperature. It was warm and humid.

Cons: It was so hot in the plane that we complained multiple times. I also travel with a small service animal and he was panting so hard and hard time breathing, other passengers were offering us water to wet him to cool him down. Several people were sick and coughing with hot air we are all guaranteed to be sick. #coronavirus

Pros: Thoughtful crew.

Cons: More comfortable seat.

Pros: NA

Cons: more room Im 5'5 and I felt like I was 6ft tall that how tiny the sits are....

Pros: On time. No issues

Cons: Food could have been better

Pros: On first and off first

Cons: For paying for a business ticket and to be offered a bag of potato chips is unacceptable though I did have a few alcohol drinks. Seats were also well worn.

Pros: On time. Friendly crew

Cons: Reading lights did not power during first 40 minutes of flight. Had an aisle seat originally but after upgrading to comfort+ got bumped to a middle seat

Pros: Crew was good. Seat uncomfortable and hard.

Pros: no, not courtesy

Cons: select crew based in human and better relation

Pros: Customer service as always

Cons: Nothing!

Pros: Staff was very nice

Cons: Flight delayed, again. Blankets smelled molding or worse.

Cons: Flight was delayed 1 hour on the tarmac

Cons: Food

Pros: Got there safely.

Cons: The seats are miserable small and uncomfortable. More options for snacks for the cost of the ticket!!!

Pros: Crew was friendly and the flight was smooth

Cons: Food! Also we got delayed, every one hates that

Pros: Super clean plane! Staff was very friendly as well

Cons: Nothing, all was great! This was a very pleasant first time flying Alaska airlines. Will definitely recommend

Pros: The flight was delayed because of fog, however, the agents and flight crew worked with patience and good humor and were able to move me to a different flight. The experience was as good as possible with the delays and crowds

Cons: Could have had a screen for entertainment vs relying on customers to use their own devices which may not be set up for movies.

Pros: The crew was lovely and friendly, very pleasant to fly with.

Cons: Not a fan that I was seated between 2 men I did not know which made me uncomfortable enough that I couldn't sleep at all during my red eye.

Cons: I had a flight with a connection starting at 6 PM on a Monday. At 5 AM the day of the flight I received notification that the first flight would be delayed, making connection impossible, I was prompted to select another flight to arrive to my destination. I chose a flight with a connection staring at 7 PM. Upon getting on the first flight we began to prepare for takeoff. After about 30 minutes the pilot notified us that we would be delayed 40 minutes because we had nowhere to land at my connection airport. I realized at that point that I would possibly miss my connection, which was scheduled at 10:20 PM. However, I did arrive at the connection airport around 9:40 PM which would have given just enough time to arrive at the connection gate. Unfortunately, upon arrival to the connection airport the pilot informed us that we would have no gate to de-board the plane. The pilot stated that all connections "were aware of our delay" and gave us the gates for each connection. I got off the plane at 10:15 PM and ran to my connection gate arriving exactly at 10:20. The gate attendants informed me that my flight had left, my bags were on the way to my destination city and that I would need to spend the night in the connection city. The attendants, appeared disinterested and impolite but upon prompting provided us with a hotel voucher for the night. The next day we arrived at the airport 2 hours before boarding and waited at the gate. When it was near the time for departure we were informed that the plane had been downgraded and requests were made for some to give up their seats for a later flight or check carryon bags to make room for other passengers. While some lined up to give up their seats and bags, those who chose to remain on the original flight were forced to wait before boarding the plane. We were then told that we would have to wait until the pilot and crew arrived before boarding. Scheduled departure time was 5:46 PM but the time got pushed back until we boarded around 6:30, departure was rescheduled to 6:50 PM. We boarded the plane and waited for departure but a few minutes later the pilot informed us that "he just got here" and that there were mechanical problems that would cause further delay. After an hour we were informed that the plane was not able to fly and instructed to go to another gate for another plane. Departure time got rescheduled to 8:30 PM. The plane departed after 9 PM and arrived at 10:30 PM for a 5:46 PM scheduled departure.

Pros: no, not courtesy

Cons: select crew based in human and better relation

Pros: Crew was super helpful and very accomodating

Cons: Can’t think of anything. A few times I’ve flown Delta, the service has improved. Having helpful staff on board is very important . Years ago it was very unpleasant to fly Delta because of rude flight attendants especially on us domestic flights. Hopefully that has all changed. Especially the older crew. If they can’t stand doing better customer service they need to retire . Happy to fly Delta and will let people know.