Book Alamo car rentals at Mexico City Benito Juarez Airport

Reviews

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10

2.0

They didn’t have any cars available and didn’t honor my reservationReviewed 14 Mar. 2022

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2.0

Awful. Arrived at the counter and they told me my booking was subject to availability... and they had no availability. Don't know if it is Alamo's fault or Kayak's..Reviewed 7 Jan. 2022

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1.9

We rented a car for less than U$ 400 , then at the desk they were charging up to U$ 1650, so Alamo charged the card above, for more than 4 times that original value, they overpasses my card quota, after a horrible time, they reversed charges but kept nearly 20%, so imagine, mexico by bus whit a disappointed wife, total disaster vacation thanks to a company named Alamo and Kayak as well very unfair... Sergio stevensonReviewed 21 Aug. 2021

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3.9

We had to pay more than double what was anticipated for the car rental. First, we rented it in my wife's name, but they stated she had to show her passport, which was not previously disclosed. As she had already been in Mexico and I was just arriving, she didn't have it with her, so the only way we could rent the car was if I was added as an additional driver, at an additional cost per day. Second, we have insurance coverage for rental cars on the credit card, but they stated we needed liability insurance. They showed us a document stating that this was a requirement with a price per day shown, but then stated that since we had a higher level car we had to pay more, but had no additional documentation to back that up. They finally made a small concession and gave us a tank of gas (worth about US$30 vs. over US$500 in additional fees). They said that we should not rent cars from Kayak or other 3rd parties, because the additional fees are not disclosed by them, but this is the first time I have had this problem, having previously rented cars with various 3rd parties in the U.S., Spain, Italy, England and Ireland. We rented an intermediate car with automatic transmission, but apparently that doesn't mean the same thing in Mexico. When we arrived, they brought out a standard transmission VW Vento, a sub-compact. We had to wait over a half hour for them to bring out a 2019 Nissan Versa, another sub-compact, which was as basic and gutless as they come. We then spent about 20 minutes inspecting the car as it was full of dings, scratches and tears in the seats, that if not documented properly, they would have tried to charge us for. This was my first experience renting a car in Mexico, so I don't know if the whole Mexican car rental industry operates this way, or if Alamo is worse, but the whole experience left a bad taste in my mouth.Reviewed 27 Jul. 2021

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2.0

Pros:NothingCons:A lot of hidden fees. I had to go somewhere else to rent a car as when I got to the counter the total price was three times the amount I had reserved the car for. The customer service was not the best neither. First thing I was told is that even I had a reservation, it was not guaranteed for them to have a car available for me; these does not make sense for me, what is the point of making a reservation then?Reviewed 16 Jun. 2021

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2.0

Pros:NothingCons:They didn’t have car available and refused to honor reservation in any capacity. We had to scramble and call a ton of other places to find a car. They were not helpful at all and blamed it on Kayak for not confirming reservation with them.Reviewed 7 Jun. 2021

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2.0

Pros:Nothing, everything was wrong with my reservation. The Car, the price, the extra fees, the knowledge of the personnel at the pickupCons:I reserved a 7 seat car and they offered me a 5 seat truck because they don't have 7 seat car on their inventory. Alamo doesn't have 7 seat cars or trucks. They have only 5 seat cars. I don't know why Kayak - Alamo offers 7 seat cars to customers and they don't have cars with that capacity. I called in advance Alamo to ask for extra insurance fees and an agent at their contact center confirmed there are no extra insurance fees because my reservation has included insurance and reservation fees, but at the pick-up location, they charged no refundable 2,000 dollars for the insurance fee plus 1,500 dollars refundable retention fee on my credit card. Clearly, the agent at the front desk was inexperienced and constantly he was asking my questions to his coworker. Finally, I asked him to call his manager to try to solve my questions. Also, The manager did not know Kayak is offering 7 seat trucks and did not know about the high insurance fees. The worst car rental experience. Poor customer service and lack of professionalism. Pick up location: Mexico CityReviewed 27 May 2021

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2.0

Cons:Our flight was delayed and the Alamo office was closed in the terminal we arrived in (terminal 2). We went directly and as quickly as we could to the old terminal where the office was open. We got there a little after 3pm and they refused to honor the rental. Quadrupled the price and told us we were too late for the original quote. We did not get a car and it made our trip a bit challenging. Very frustrating.Reviewed 10 Apr. 2021

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2.0

Cons:The rarte was diferente From your website when ingot to the Alamo counter Very disappointedReviewed 3 Jan. 2021

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2.0

Cons:Simple! Despite the reservation was made, I’ve got a response «we have no cars at the moment».Reviewed 21 Dec. 2020

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3.2

Pros:NothingCons:Customer serviceReviewed 8 Jun. 2019

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2.0

Pros:NothingCons:If the reservation actually made it to their system, they had no cars available after we received confirmation from this site.Reviewed 26 Mar. 2019

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• How much does it cost to rent a car from Alamo at Mexico City Benito Juarez Airport?

  On average a rental car from Alamo at Mexico City Benito Juarez Airport costs C$ 21 per day.

• What is the most popular rental car from Alamo at Mexico City Benito Juarez Airport?

  Standard (Nissan X-Trail or similar) is the most frequently booked rental car type from Alamo at Mexico City Benito Juarez Airport.

• Where can I find Alamo car rentals at Mexico City Benito Juarez Airport?

  International Arrivalsterminal is the closest Alamo rental location to Mexico City Benito Juarez Airport. The telephone number for this location is +52 55 5786 8077.

• Does Alamo offer shuttle or airport pick-up services from Mexico City Benito Juarez Airport (MEX)?

  Yes