Book National car rentals at Mexico City Airport

Reviews

Recent reviews

Traveler rating

Excellent

0

Good

0

Okay

3

Mediocre

8

Poor

0

Find reviews that mention:

pick up the carstaff was helpful

car availablecredit card

car was greatpick up and drop

great service

2.0

Reservation canceled due to overbookingPros:NothingCons:They overbooked themselves and canceled my reservation.Reviewed 21 Nov. 2017

review from

2.0

No car available..despite reserving months in advancePros:Nothing..Cons:The lady at the counter texting without telling me what's going on. After 15 mins waiting, confirmed to me that there were no cars available at their lot despite my reservation months in advance.Reviewed 29 Nov. 2017

review from

5.6

Staff was great, car was clean, price was not whatPros:Car was good, staff was helpful, place was clean.Cons:Price rented from National, which wasn't my cheapest option but i chose it based on reliability and expectation that it didn't have "hidden fees", was not what i ended up paying by a longshot. The car was $7/day and I expected tax and such to raise it up to $10 per day. I ended up paying $177 vs the $50 i was expecting to. Mandatory 3rd party insurance and other fees, i truly don't understand how the price tripled and more!Reviewed 5 Dec. 2016

review from

2.0

Total scamPros:We arrived a few hours late and our reservation was not held. We were offered to rebook a new reservation at 10x the price. This is a total scam to get customers to the counter and then take advantage of them. I will never rent with National again in the US, Mexico or anywhere else.Reviewed 27 Dec. 2016

review from

2.0

Reserved child seats weren't availablePros:Price was supposed to be greatCons:Unfortunately, I didn't get National's great price because the child seats I reserved (and confirmed by phone twice in the week before the rental) were not available. The guy at the desk didn't much seem to care, either. So I was left to waste an hour hauling luggage up and down the row of counters trying to find another company with the child seats, which ended up being three times the price that National had promised.Reviewed 22 Jun. 2017

review from

2.0

Pros:I didn't like itCons:The representative that was at the car rental booth was on his phone the whole time since we arrived. After 10 mins on the phone with a sarcastic smile he just said, we are very sorry but, we ran out of cars" how do you run out of cars when you have booked one in advance. Horrible service, will never book through them again. After reading the reviews below, I would have never gone through this rental place. I totally agree with the previous reviews.Reviewed 18 Jul. 2017

review from

2.0

bad servicePros:very poor service man who greeted us at the airport terminal Mexico City, we finally decided to hire another company. The worst service I've had in life.Reviewed 31 Aug. 2016

review from

4.4

Never get a car rental on line in MexicoPros:Easy to set on lineCons:Big different price when try to pick up the car in Mexico, $ 5000 mexican pesos just for dropping off the car in a different city, not specified onlineReviewed 15 Apr. 2017

review from

2.0

Terrible agency.Pros:Nothing to like here! Awful.Cons:I had a confirmed reservation for the class of cars not even available at this location. I understand that the exact car model is not guaranteed, but if I reserve a car for 8 people weeks in advance of my arrival, then I expect to get a car model that can actually fit our entire party with all the luggage, as opposed to being offered a smaller car "at a better price". I literally had to scramble last minute, with my entire family waiting in the arrival hall of the airport and me walking from an agency to agency until I found one that has the car that can fit us all. NO, this is simply not acceptable, not for a reputable rental place and with a confirmed reservation!Reviewed 28 Feb. 2017

review from

2.0

Disappointing and deceptive practicesPros:NothingCons:When I arrived at the airport they did not except my reservation. The pricing provided online was different at the airport. The insurance was triple the amount of the car rental. The taxes as well or triple the amount of the exact car rental. When I receive the car it was scratched all over and was very dirty. I was told that I did not have to wash the car when it was returned and I was charged 600 pesos for the cleaning I was told that I would also be responsible for paying for the repair of the scratches that the car already had.Reviewed 1 May 2017

review from

4.4

Rip Off!!! Use another car rental companyPros:The vehicle was clean.Cons:I had to purchase insurance even though I explain that my credit card covered rental cars. I ended up paying an extra $400 dollars on a insurance I didn't need. Also, on the day of the return the shuttle drop me off on gate # 7 and I had to walk to gate # 9(pretty far walk) becuase the driver claim the vehicle was to tall and wouldn't clear the overpass.Reviewed 13 Feb. 2017

review from

More

• 2.0 /10Avis Car Rentals at MEX
• 3.1 /10Ace Car Rentals at MEX
• 3.6 /10Budget Car Rentals at MEX
• 6.2 /10Hertz Car Rentals at MEX
• 3.6 /10Thrifty Car Rentals at MEX
• 2.2 /10Alamo Car Rentals at MEX
• 3.2 /10Sixt Car Rentals at MEX
• 2.4 /10E-Z Rent-A-Car Car Rentals at MEX
• 2.9 /10Dollar Car Rentals at MEX
• 3.2 /10Europcar Car Rentals at MEX

• How much does it cost to rent a car from National at Mexico City Airport?

  On average a rental car from National at Mexico City Airport costs C$ 17 per day.

• What is the most popular rental car from National at Mexico City Airport?

  Full-size (Class Full-size Car or similar) is the most frequently booked rental car type from National at Mexico City Airport.

• Where can I find National car rentals at Mexico City Airport?

  International Airport is the closest National rental location to Mexico City Airport. The telephone number for this location is +52 55 5786 9026.

• Does National offer shuttle or airport pick-up services from Mexico City Airport (MEX)?

  Yes