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2.0
I booked rental online they refused to take my debit card I was stuck with no rental car my entire it was just awful the workers wasn't nice at all or helpful at all to resolve the issueReviewed 4 Jul. 2022
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8.0
Clean car that was comfortable to drive. Check in and check out were smooth. No complaints. Would rent again.Reviewed 25 Apr. 2022
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4.0
The car had old windshield wipers that were falling apart. The air pressue light came on and when I filled up the tires I noticed that all of them had different PSIs.Reviewed 9 Apr. 2022
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10.0
The gentleman at drop-off, Jeremiah, was phenomenal. He was fast, professional, friendly, and human on a cold and busy morning.Reviewed 27 Feb. 2022
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4.0
Everything went well - staff was friendly and the car was clean. The big bummer happened when the quote I got here didn't match the price I had to pay. It ended up not being such a great deal.Reviewed 25 Jan. 2022
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8.0
Be aware that there may be extra optional charges - toll pass, etc.Reviewed 21 Oct. 2021
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10.0
Great serviceReviewed 11 Oct. 2021
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10.0
Maybe it was just me, but the drop off was a little confusing with Alamo being the last one and I think I just missed where to turn in the first time.Reviewed 10 Sep. 2021
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10.0
Pros:Staff was outstanding at dropoffCons:Nothing. Everything was greatReviewed 31 May 2021
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6.0
Pros:There was nothing over and above what was reasonably expected of such a transaction.Cons:I requested to extend the rental period, however, the customer "service" person stated the rate for the days during the extension was twice the rate I had for the initial rental. He could do absolutely zero, nothing, utterly not empowered as a frontline customer facing representative to even attempt to make it feasible for me let alone achieve "customer delight." When ending the call the representative asked if he could do anything else for me, I responded, "No, your competitor is going to." The representative had no response other than to read the script on his screen and say, "Thank you, have a nice day." A bot has more decision making power and understanding. I went to an Alamo competitor, rented for an extended period of time and started a corporate account with that competitor. And that's how easy it is to loose the lifetime value of a customer. You can do better.Reviewed 12 Apr. 2021
review from![kayak]()
2.0
Pros:Staff was friendlyCons:Having a vehicle when arriving Having a vehicle that works Doing oil change instead of having client deal with the light and consistent warning signal Change windshield wiper so i dont have too!!Reviewed 17 Feb. 2021
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8.0
Pros:drop off easy, nice staffCons:very expensiveReviewed 21 Dec. 2020
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