Book Alamo car rentals in San José

Reviews for Alamo in San José

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Traveler rating

Excellent

27

Good

15

Okay

16

Mediocre

22

Poor

0

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car was cleanpick up and drop

get the cargreat service

car availablegreat experience

staff was friendlycustomer service

great price

10.0

Pros:10/10 would reccomend the Alamo in Belen near the San Jose Airport. Customer service was amazing, staff was super friendly and helpful, and facilities and cars are clean and well-maintained. We upgraded for a small extra amount per day and were so thrilled with our vehicle (Toyota Fortuner). Upon returning our car to Alamo at the end of our trip, we had no wait at all before our car was checked out, receipt confirmed, and our friendly driver dropped us off at the airport. Will absolutely be return customers for our next trip.Cons:Everything was super!Reviewed 12 Feb. 2020

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6.0

Pros:Represenatives were polite and understanding.Cons:We selected an alamo rental from Kayak to accommodate for 5 people and 4 bags with additional Allianz auto insurance that was provided as an add-on on the Kayak website. When we arrived in Costa Rica, we learned that despite a visual proof via receipt from the Kayak website, an 'Intermediate SUV' by Alamo in Costa Rica is defined as an SUV that accommodates 4 people and 2 suitcases. In addition, the Allianz auto insurance that we selected would not cover the SUV rental as Allianz does not cover SUV's in Costa Rica.Reviewed 3 Feb. 2017

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4.0

Cons:I purchased the insurance offered via Kayak in order to not hassle with it when we got to San Jose to pick up our SUV rental. At the agency, they pointed out that the insurance is not valid for SUVs, which upon inspection of the document was accurate. I had to purchase insurance on site, which is what I wanted to avoid and still have not got my money back from the provider, Allianz. Very disappointed this was the case for a site, Kayak, I regularly use and trust, and also through Alamo, who I selected inspite of other affordable options. The car was also not as described but did the trick.Reviewed 19 Dec. 2016

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5.2

Not always as advertisedPros:It was a good basic car.Cons:We did not get the price as advertised as they said they only had a car for 4 passengers and we know we signed up for a 5 passenger vehicle. Then, they said they had a nice, new 5 passenger vehicle...the one we signed up for, but it would cost us more. Add to that all of the coverages and the vehicle was about 2.5 times more expensive than the price going in. Also, even with full coverage, we lost or had stolen our key and it cost a bloody fortune to deal with. So much for worry free full protection.Reviewed 29 Dec. 2016

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6.4

Be ready for hard-upsellPros:The initial price was reasonable. Everyone was nice, even though I had to say 'no' a hundred times to their upsell attempts. The car looked pretty good and was clean.Cons:They force you to buy insurance for $12 a day. I had the letter from my credit card company saying they cover CDW, but they would not rent to me unless I bought this over insurance that was supposedly something beyond the CDW that was provided by my credit card. They try to sell you "roadside assistance"? I thought if their car broke down, they were on the hook to get you another car, but they had some song and dance about how it would be up to me and that I'd probably be stranded. The car rattled a lot (had seen some tough roads, I think).Reviewed 5 May 2017

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2.8

Avoid this car rental location!Pros:NothingCons:1. Location is not at airport as it is advertised. It is aprox 20 minutes driving from the airport. They have one shuttle only (10 person capacity). 2. They will force you to pay extra for car insurance even if you buy your own insurance earlier. They told me my insurance doesn't cover 4x4 car so I have to call my insurance only to confirm that they will cover any car up to $40,000. Even after that they forced me to buy 'mandatory' insurance. And they will required $2,500 deposit on your credit card. We spent 90 minutes to pickup our car. There was 3 person behind the counter and only 2 customers in front of us. Worst experience ever and I rented car from many different locations around the globe.Reviewed 23 Feb. 2017

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4.4

Cons:Promised car wasn’t delivered. Needed to pay extra to get substandard vehicle. High mileage with worn tires with slow leak. Spare tire was a heavily used damaged tire. Pick up was very unpleasant with high pressure sales tactics to purchase additional insurance.Reviewed 20 Jul. 2019

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6.8

Pros:Hassle free return.Cons:Did not receive a vehicle even close to what was reserved online.Reviewed 10 Jan. 2017

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9.2

Pros:We originally had a car reservation with a different company. It was canceled due to our delayed flight. It was quick and easy to reserve with Alamo.Cons:They wouldn't accept our 3rd party international car insurance to cover their suvs. Only sedans. So we were required to pay for theirs. (An additional $500)Reviewed 9 Mar. 2017

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2.0

DO NOT USE THEIR SERVICEPros:Nothing, they didn't even have a car for usCons:After traveling from Boston for 9 hours we arrived to San Jose, CR. We had a whole vacation planned out and these people told us they had no car. They offered us a shuttle to San Jose and promise to call us the next day with a car. It never happened. We end up renting a car with budget but this services was a nightmare. DO NOT, DO NOT USE THEIR SERVICE!!!Reviewed 15 Jan. 2017

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4.8

Average ServiceCons:I took me over 45 minutes to get the car I requested, The car had the worst set of tires, it was insecure and a threat to drive. The car they rented consumed gas like crazy, they should have fuel efficient cars.Reviewed 24 Oct. 2016

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2.0

They did not have my car available and were very rPros:Nothing. Awful experience. Had to book a rental through another agency after they did not have the car I had reserved.Cons:Service was rude, and they did not seem bothered by the fact that they did not have my car. I reserved a 4x4 for my family vacation in Costa Rica. They did not have my car ready and said they wouldn't until the next day. They offered me a "mini" car, which was smaller than a toy car. Unacceptable for my family of four with our luggage, about to embark on dirt roads. We ended up booking through another agency. I will NEVER use national or Alamo again. Or kayak for that matter, since it apparently doesn't matter if you reserve a car through kayak 2 months in advance.Reviewed 1 Jan. 2017

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• Has the Alamo rental car policy in San José changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Alamo will continually update its policies accordingly. Please contact Alamo directly for the latest information. You can find up-to-date information on the coronavirus response of Alamo here: Coronavirus (COVID-19) update from Alamo

• How much does it cost to rent a car from Alamo in San José?

  On average a rental car from Alamo in San José costs C$ 37 per day.

• What is the most popular rental car from Alamo in San José?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Alamo in San José.

• How many car rental locations does Alamo have in San José?

  Alamo has 5 rental locations in San José. Take a look at our Alamo rental location map to find the best rental cars near you.

• Does Alamo have a car rental location at the airport: Juan Santamaria Intl airport (SJO)?

  Yes

• Does Alamo offer shuttle or airport pick-up services from Juan Santamaria Intl airport (SJO)?

  Yes