Book Avis car rentals in Madison

Reviews for Avis in Madison

Recent reviews

Traveler rating

Wonderful

0

Very good

1

Good

0

Okay

1

Fair

0

Mediocre

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Poor

2

8.0

I used MSN for the pick up location code when I booked the rental. When I got to the Madison airport, the AVIS desk, I was told that was for an AVIS location a mile away. The agent said I could pick it up at the airport, and not the location a mile away, but it would cost $130 more. It was just too much trouble to figure out how to get to the other location so I paid the extra $130. The car was fine, the agent was fine. I was very unhappy about the mix-up on where to pick up the car.Reviewed 15 Feb. 2023

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6.0

I got the bait and switch that rental car companies are notorious for. I rented a medium size 'premium' car and got a Toyota Corolla... a long shot from a premium brand or mid-size car. Secondly, I thought I was renting from the Madison Airport location, but it was actually the service center, about 1/2 mile off the airport. No offer from Avis to fix it, or give me a ride, even in a dirty returned car, to the other site. Luckily the weather was nice and I was not in a hurry, so the walk was enjoyable.Reviewed 4 Oct. 2022

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2.0

Terrible - Avis tried to add $113 on to the total rental charge. Didn't take the car at their price.Reviewed 16 Dec. 2021

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1.9

I had a reservation, they refused to honor itReviewed 2 Aug. 2021

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10.0

Pros:Very friendlyCons:Better signage about leaving car and walking in n.Reviewed 28 Aug. 2019

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4.8

Pros:The staff at the counter were very pleasant and helpful.Cons:The car was in pretty poor condition. It had some dents and scratches, and if it had been cleaned the cleaning didn't show. Candidly, the car wasn't worth the high rental cost; I've had much nicer cars for a lower cost at other airports.Reviewed 26 Jun. 2019

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10.0

LifesaverPros:Briana (I think it was Briana) at the Dane County Airport helped me quickly get into a great car after a disastrous experience with having a flight canceled without warning. I was in a hurry and on a tight budget. She was kind and helpful and got me a wonderful, reliable and comfy car, fast.Reviewed 19 Nov. 2018

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10.0

Pros:We appreciated the call explaining Avis' request to switch our vehicle for your own purposes.Reviewed 27 Nov. 2017

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9.6

Cons:the "low tire pressure" light came on and the window washer did not work because it was frozenReviewed 7 Feb. 2017

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3.6

Terrible customer servicePros:Friendly but slow counter service.Cons:Slow process to complete pick up. I received no communication that the drop off point for my one-way rental was a satellite location with no official Avis presence, then was charged for a second day after they claimed it was returned late even though there was only a place to drop the keys, so they have no way of verifying my return time. When I called to dispute the additional late charges, the customer service was slow and unhelpful.Reviewed 5 Jan. 2017

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6.4

Cons:Was not a ware I had to pick up off site...cost me too much time on a business trip.Reviewed 16 Jul. 2016

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3.6

Cons:Constant attempts at up selling. They finally gave me a Kia from Budget that had a defective front seatReviewed 29 Dec. 2015

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• Has the Avis rental car policy in Madison changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Avis will continually update its policies accordingly. Please contact Avis directly for the latest information. You can find up-to-date information on the coronavirus response of Avis here: Coronavirus (COVID-19) update from Avis

• What is the most popular rental car from Avis in Madison?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Avis in Madison.

• How many car rental locations does Avis have in Madison?

  Avis has 3 rental locations in Madison. Take a look at our Avis rental location map to find the best rental cars near you.

• Does Avis have a car rental location at the airport: Truax Field airport (MSN)?

  Yes

• Does Avis offer shuttle or airport pick-up services from Truax Field airport (MSN)?

  Yes