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10.0
Easy pickup and drop offReviewed 5 Jun. 2023
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10.0
Very friendly staff i needed directions avis staff was quick to answer all my questions i highly recommended this location to everyone thank you awesome serviceReviewed 28 Apr. 2023
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10.0
the service was perfectReviewed 25 Mar. 2023
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2.0
I made the purchase on the Kayak website for 180.00 when picking up the car at Avis the amount charged was 380.00 ..... a real naughty thing. A real steal. As I was at the last minute to go to the airport, I could not rent the car elsewhere. I've been robbed...Reviewed 21 Nov. 2022
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10.0
Customer service was awesome and the car was clean and on time.Reviewed 3 Oct. 2022
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10.0
Fast easy pick up ! Personable staff - Easy drop off as well . Highly recommend the Avis on Gladstone in Ottawa .Reviewed 26 Sep. 2022
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8.0
At the time of returning the car the sales person at Avis decided to tell me that I have a exceeded my Mika wage by 5000 km thank god I had all the proof that he commuted a mistake and he reversed the amount that was being charged . Everything else was fineReviewed 31 Aug. 2022
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10.0
I like the car but the car wasn’t cleanedReviewed 26 Jul. 2022
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10.0
Friendly efficient service.Reviewed 16 Jul. 2022
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6.0
Everything was decent other than the availability, we reserved a compact SUV and got a car, not sure the purpose of a reservation if you can't reserve what you want... It would seem they try to unload the luxury vehicles on you that don't conform to the credit cards' built in insurance too, so be careful and know your coverage.Reviewed 4 Jul. 2022
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6.0
Ottawa pick up was fine. Drop off in Louisville was a joke. They had taped the key box up with duct tape and put a cryptic note that said that since people were stealing their cars, you couldn't leave you key in a drop box...you had to come back the next day. We had our car in airport long term parking and lived 120 miles from this location...so there is no way we were coming back. I ended up leaving the vehicle there and giving the keys to an Avis employee at the airport...a mile away.Reviewed 20 Jun. 2022
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6.0
The vehicle was a year-old, high end Ford Escape SUV. Nice! However, the vehicle had not been cleaned when I went to pick it up at the agreed time, so I had to wait 30 extra minutes in their offices while they cleaned it. Secondly, the vehicle did not have snow tires. It was a dangerous trip. Given the winds, ice, and blowing snow, I was literally worried for some sections of the trip that we would have an accident and possibly die. Thirdly, one or more of the tires was not balanced. We had an 1100 km drive, round trip, and it was AWFUL the whole time, as the whole vehicle shuddered above 80 km/h. Going through Toronto, where the traffic was moving at 120+, the seats and all our luggage were shaking, and our voices were affected as we spoke -- that helicopter pilot sound. It was a long and extremely uncomfortable trip. It gave me a very long time to consider the negative reviews I would leave when I got home. This is one of them.Reviewed 24 Feb. 2022
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