Reviews for Avis in Philadelphia
- All reviews 100%
11 Sep 2017
There was no car to rent
Pros: The woman behind the counter had been berated by the man in front of me in line but she maintained professional behavior.
Cons: I was dismayed when I was told that while I was able to make a reservation through Kayak there was actually no car available. The woman helping tried to call another location, didn't get through, and told me to "Go to the airport, they might have a car". I only tried to rent a car because of an unforeseeable event with my own car. I can certainly understand that getting a rental on the day of is unusual but I was forced to miss an important event because I stopped planning alternatives when I was granted a reservation through the site. Also, I was charged for the insurance at the time I made the reservation which is frustrating since there was never a car to insure.
14 Aug 2017
Cons: My expectations for the car rental experience are always pretty low, but Avis definitely fell well below. After waiting in line behind only 3 other customers for 40 minutes (there was only 1 counter person), we received the keys to our Ford Escape. After loading all of our suitcases in the car, we discovered that the entire inside of the main car was FILTHY. I am unsure how someone could trash a rental car like this, but they did. After AGAIN waiting in line we were given another car (no apologies upgrades or rebates offered). This car we discovered after exiting the rental lot only had a third of a tank of gas (and later found that it had issues with "reverse"). Over an hour behind schedule, we called Avis and were told to take a picture of our gas gauge! This of course was met with skepticism upon return, and again there was no apology or offer of compensation. I'll book elsewhere next time.
26 Jul 2017
Customer service was lacking
Pros: It was a good car with no mechanical problems, with a CD player and good A/C.
Cons: I wanted to extend the rental for an additional day (at least) and to return it to a different location, but the Avis reps couldn't tell me if there'd be extra fees and what they'd be.
24 Jul 2017
Pros: Efficient service.