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2.0
After confirming the rental/putting through the payment, the price was "adjusted" to add $40. When I got to pick up the car, it turns out the cost had actually doubled from $200 to $400ish, with an additional $200 charge that would be refunded. So I had to hand over 3x as much money as they said I would. Obviously, I didn't have a choice. Felt like highway robbery. Disgusting.Reviewed 9 Mar. 2023
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2.0
I had no experience with Thrifty, because when I got to the airport to pick up the car that was supposedly reserved for me, there was no car. I was left stranded No thanks. Never again.Reviewed 28 Dec. 2022
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10.0
I had a flat tire & agent gave me an attitude when I brought it back as instructed by the Thrifty agent when I reported it.Reviewed 12 Dec. 2022
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6.0
Good vehicle. Clean and new. However, the Thrifty shuttle service needs major work. Understaffed and slow. Never saw a shuttle at pickup. Hitched a ride with a different agency and then walked to Thrifty. Also very slow to get us back to the airport after drop-off.Reviewed 22 Nov. 2022
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2.0
30 people waiting in line with 2 staff members.Had to leave as to not miss my appt.Came to try pickup on another day and they cancelled reservation,charged me and would not help me get another car.The manager told me to do another reservation online and pay again full price.Reviewed 19 Nov. 2022
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8.0
The line at pick up was out the door, almost 45 minute wait, another 10 minute wait for car to be available while several full size cars sat in the rental lotReviewed 17 Oct. 2022
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6.0
Had to wait in line for at least 30 minutes to pick up the car that we had reserved. Drop off was very easyReviewed 3 Oct. 2022
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10.0
Amazed how quickly and easily we were checked out. Thrifty Shuttle driver very conscientous, and helpful.Reviewed 3 Oct. 2022
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10.0
Very good. Met my needs for a month -needed 7 seats and got a ford explorer.. Only quibble is they were busy when I picked it up and got no pre-rental inspection, only to discover a scratch when I got home. I worried about having to argue about that, but it was fine. Didn't consider that a scratch. Also must have hit milage reminder during the month because I kept getting a reminder that oil change was needed soon every time I started car. Easy to nake disappear and I figured they would take care of that (hopefully) before the next rental.Reviewed 26 Aug. 2022
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6.0
Pick up process was poor. The wait fir and obtaining the rental car took an inordinate amount of time. There were over $358 of undisclosed fees.Reviewed 18 Aug. 2022
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2.0
They didn’t have our vehicle so we had to PAY for an upgrade to fit our family. The lady we dealt with was rude as heck. The upgrade we paid for was dirty with food and mold in the cup holders. NEVER AGAIN!Reviewed 10 Jul. 2022
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10.0
All the extra fees are really what annoys me. The original quote online is nowhere near the final cost. There needs to be more accurate quotes.Reviewed 25 May 2022
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