Book Hertz car rentals in Philadelphia

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Reviews for Hertz in Philadelphia

  • All reviews 100%
7.0/10 Good
Based on 249 reviews
  • 6.8
  • 6.7
  • 5.4
  • 5.6

Recent reviews

Most recent
    3.6 Mediocre
    Economy
    11 Jan 2018
    Horrible
    Pros: I liked that they gave us a complimentary upgrade.
    Cons: Well where do I start? First, our vehicle was not ready on time. Location in North Philadelphia was the nastiest dirtiest part of town. Although they gave us a complimentary upgrade to full size since they did not have the standard available, I have gotten way nicer full sized rentals from other companies that have more features and are a lot cleaner. The guy at the pick up desk was not the best with customer service... I asked him if spouses get to drive the car as well. And he kept trying to up sell us. I HATE this about certain companies (like this one). He said he could add a spouse on as a driver for a fee instead of telling me it is actually FREE and included if we just took a couple minutes while waiting for the car to be ready to sign up for their rewards program. Not to mention we specifically drove over an hour out of the way to save money at this rental location when I could've just spent the same amount with all their added fees at different rental car companies closer to me! Just overall not happy at all about this experience. The Hertz drop off location at the Philadelphia international airport is also an absolute mess. The employees did not give us any direction as to where we should drop the car off and what steps we needed to do. They didn't even talk to us and was very confusing. they all just stood around talking to each other. Like WHERE IS YOUR CUSTOMER SERVICE?!?!
    5.6 Okay
    Economy
    9 Jan 2018
    Cons: I wish the car was set up for safety in winter conditions — the windshield wasn't properly conditioned and became very difficult to see out of on salty roads. So, so dangerous!! The car was also not equipped with snow tires, making it challenging to drive and causing more than 1lengthy re-routing. I felt very unsafe on the road this weekend!
    2.0 Mediocre
    Economy
    6 Jan 2018
    Cons: The car didn't have any windshield wiper fluid, which caused problems when it began snowing and salt and dirt from the road got splashed on to the windshield and couldn't be cleaned off. I couldn't see and had to stop at multiple gas stations to clean off the windshield. The drop-off location was not located at the address given to me, so after driving all the way out to the drop off location, I had to drive back and drop it off somewhere else in a snow storm. Hertz customer support on the phone was totally unhelpful.
    6.0 Good
    Economy
    28 Dec 2017
    The pick up
    Pros: I did NOT like the fact that I put with with Dominick on the tellaprompter since they had no one available to help me. Dominick did everything in his power to UPSElLL me on Insurance better car and everything he could. The problem is it took 25 minutes to get my car because if I acted “annoyed, I probably would have had “another “problem. I was very frustrated with Hertz for not getting the car smoother. I had a 2 hr drive after I picked the car up and that made it very annoying. The prompter next to me doing the same thing had 2 sets of customers sail through... but not me. Don’t recommend Hert!!!! Won’t usr you again.
    Cons: See above

Where can I find Hertz car rentals in Philadelphia?

2951 Market Street, Hertz car rentals

Address

2951 Market Street

Phone

+1 215 492 2958