4.0
I picked up my rental car in the morning while driving it a service engine light came on. I then had to drive back to the airport in peak travel time to exchange. I was not happy! It needed an oil change. This is not the first time this has happened to me with this rental company! The employees were very nice however it was extremely inconvenient for me!Reviewed 16 Mar. 2023
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10.0
Smooth and easy people. Car close by. There was no line.Reviewed 13 Jun. 2022
review from![momondo-kyk-wl]()
10.0
It was good to be upgraded. On the negative side, prices right now are too high.Reviewed 23 Apr. 2022
review from![kayak]()
4.0
The car had a very strong smell of marijuanaReviewed 14 Apr. 2022
review from![kayak]()
8.0
Like: Quick counter service; nice car. Dislike: (1) Car interior had heavy, unpleasant smoke smell. (2) Parking area attendant in departure area was missing for about 15 minutes when I and 2 other parties needed him for questions before we could leave (I could not get car in gear). So I was 15 min late to depart. Attendant was very helpful when he appeared. Maybe he had urgent conflict.Reviewed 18 Nov. 2021
review from![kayak]()
10.0
The car was a KIA and I had never driven one. It handled like a dream. We went thru different levels of raining and it was great!! It was good on gas. We drove to the Poconos in Pennsylvania. It handled the mountain terrain. The car was roomy and clean. We returned earlier than expected but no issues with return.Reviewed 3 Nov. 2021
review from![kayak]()
7.6
Cons:Drop had issues and couldn’t use their handheld devices. I had to go in and get checked back in myself.Reviewed 3 Feb. 2020
review from![kayak]()
3.6
Cons:OverchargedReviewed 12 Dec. 2019
review from![kayak]()
2.0
Pros:The sales agent was accommodating.Cons:The counter was busy and I found it tiresome to wait around to get some unresolved questions. The SUV that I rented appeared to be fine however there was windshield wiper fluid. It was totally empty. I reported this to the agent in Buffalo who tried to convince me that it was frozen. That was the reason given. This is the way they justified the fact that they didn't have fluid. Totally unacceptable given the conditions that I had to drive on in the winter storm.Reviewed 8 Jan. 2018
review from![kayak]()
10.0
Great DealPros:The price was excellent. The car was practically brand new. It’s a nice model with a lot of technological features that made the trip nice.Cons:I don’t have anything to complain about.Reviewed 24 Oct. 2017
review from![kayak]()
4.0
unorganizedPros:Car was clean, at least.Cons:Ridiculously long line with one employee apparently working the counter for three different car rental companies. Stood in line for 20 minutes before getting served (in part because all of the super-special priority people get to cut in line), and by then it was after midnight. Employee tells us: the computer says you were renting the car yesterday, not today. Us: "when we got in line, it was yesterday." Had he never worked the late shift? Pro tip: people on planes arriving at 11:30 pm are sometimes still standing in your line at midnight. It took 10 minutes for the employee to wrap his head around the fact that we'd hoped to be on our way before midnight and get the rental finished. Drop-off was also a mess, with all the parking spaces full and no one to direct people where to go. And the car was just uncomfortable. I'm on the short side, and there was no way to adjust the seat comfortably so that I had back support without the headrest shoving my head uncomfortable forward--even with a jacket rolled up behind me to compensate.Reviewed 29 Aug. 2017
review from![kayak]()
10.0
Road TripPros:Great deal! Excellent gas miliage, comfortable, plenty of room and fun to drive. Kayak made it simple!Cons:Nothing negative.Reviewed 21 Aug. 2017
review from![kayak]()