Book Hertz car rentals at Rochester Greater Rochester Intl Airport

Reviews

Recent reviews

Traveler rating

Wonderful

5

Very good

5

Good

0

Okay

3

Fair

0

Mediocre

0

Poor

7

2.0

Desk agent attempted to up-sell every markup possible. Did not even present the options of not purchasing insurance, attempted to add a driver (my wife) without my consent, pushed excessive toll package despite knowing route had minimal tolls, and even said “what if something bad happens to you” when I continuously declined these frivolous packages.Reviewed 2 Aug. 2023

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8.0

The wait to get a car was a bit long. The rest was good.Reviewed 25 Jul. 2023

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2.0

Waited for 45 minutes in a long line to rent my car. Missed an important meeting.Reviewed 27 Jun. 2023

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2.0

Tesla wasn't even charged fully after we gave them 2 extra hours to have it ready. We missed a once in a lifetime special occasion due to their poor management.Reviewed 1 Feb. 2023

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2.0

The agent left work early so I was unable to pickup my car when my flight arrived, even though I entered my flight info in Kayak's database. I had to rent a car from another provider.Reviewed 27 Jan. 2023

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6.0

They incorrectly blamed me for the smoke smell in the car upon my drop-off. It was inconvenient to have to call and get that charge dropped. Great car though!Reviewed 9 Jul. 2022

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2.0

Terrible customer service. Hertz then overcharged me. Nobody is helpful. Customer service lies constantlyReviewed 5 Jul. 2022

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8.0

Unless you are a Gold member, plan to waitReviewed 20 Jun. 2022

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4.0

Overall experience with the rental was fine—pickup and dropoff of the car was smooth and the car itself was clean and nice. However, after dropoff they mistakenly charged me for a full week, over $560, for a 24-hour rental that I had pre-paid. It's been over two weeks and I've had to call customer service twice to get the extra charge refunded, which they assure me will be in my bank account in the next 5-10 days. Customer service has been polite and efficient on each call but I'm lucky to have the time to follow up with them.Reviewed 3 May 2022

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8.0

The vehicle was a nice ride, just wish the storage was better. We ended up purchasing a cargo carrier for more space!Reviewed 24 Jan. 2022

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10.0

The Nissan Rogue is a keeper. When traveling cross country from NY to MN, I hit a patch of rough winter weather. This vehicle performed beautifully and the Rochester Hertz gave it to me as an upgrade; so thankful for that. The one recommendation to Hertz that I would make: in addition to providing the street address for the Hertz counter associated with both pick-up and drop-off, provide the customer with additional information such as "at the airport, inside the terminal, near arrivals." Despite possessing an intimate familiarity with the MN location, I had difficulty locating the counter.Reviewed 11 Dec. 2021

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10.0

i would use Hertz more oftenReviewed 28 Oct. 2021

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• How much does it cost to rent a car from Hertz at Rochester Greater Rochester Intl Airport?

  On average a rental car from Hertz at Rochester Greater Rochester Intl Airport costs C$ 126 per day.

• What is the most popular rental car from Hertz at Rochester Greater Rochester Intl Airport?

  Intermediate (Mazda Mazda3 or similar) is the most frequently booked rental car type from Hertz at Rochester Greater Rochester Intl Airport.

• Where can I find Hertz car rentals at Rochester Greater Rochester Intl Airport?

  1200 Brooks Avenue is the closest Hertz rental location to Rochester Greater Rochester Intl Airport. The telephone number for this location is +1 585 279 7420.

• Does Hertz offer shuttle or airport pick-up services from Rochester Greater Rochester Intl Airport (ROC)?

  Yes