Book Hertz car rentals in Rochester

Reviews for Hertz in Rochester

Recent reviews

Traveler rating

Wonderful

9

Very good

5

Good

1

Okay

3

Fair

0

Mediocre

0

Poor

9

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car was cleanrented a car

car availablefriendly staff

location was closedcustomer service

pick up and dropwrong location

pick up the car

2.0

Tesla wasn't even charged fully after we gave them 2 extra hours to have it ready. We missed a once in a lifetime special occasion due to their poor management.Reviewed 1 Feb. 2023

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2.0

The agent left work early so I was unable to pickup my car when my flight arrived, even though I entered my flight info in Kayak's database. I had to rent a car from another provider.Reviewed 27 Jan. 2023

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10.0

Vehicle was in good shape. There were no issues with its operation. Car cleanliness was so-so.Reviewed 19 Oct. 2022

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2.0

Waited over an hour for a reserved, pre paid rental. They did not have the size vehicle I wanted or reserved. Car smelled like cigarettes. The one employee had terrible customer service. No one was there when I dropped the car off. I called the number left on the desk. There was no answer and no voicemail.Reviewed 25 Aug. 2022

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6.0

They incorrectly blamed me for the smoke smell in the car upon my drop-off. It was inconvenient to have to call and get that charge dropped. Great car though!Reviewed 9 Jul. 2022

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2.0

Terrible customer service. Hertz then overcharged me. Nobody is helpful. Customer service lies constantlyReviewed 5 Jul. 2022

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4.0

Pick up location was not on airport property. Taxi to get to property was $20.00. No receipt emailed at drop off. No attendant at drop off point.Reviewed 21 Jun. 2022

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8.0

Unless you are a Gold member, plan to waitReviewed 20 Jun. 2022

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4.0

Overall experience with the rental was fine—pickup and dropoff of the car was smooth and the car itself was clean and nice. However, after dropoff they mistakenly charged me for a full week, over $560, for a 24-hour rental that I had pre-paid. It's been over two weeks and I've had to call customer service twice to get the extra charge refunded, which they assure me will be in my bank account in the next 5-10 days. Customer service has been polite and efficient on each call but I'm lucky to have the time to follow up with them.Reviewed 3 May 2022

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2.0

Nothing didn’t have a car so I never got one . My husband had died and and I no longer have that credit card . I would like my money back . Customer service is a joke . Everything could have been better . Nothing was any good .Reviewed 15 Mar. 2022

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8.0

The vehicle was a nice ride, just wish the storage was better. We ended up purchasing a cargo carrier for more space!Reviewed 24 Jan. 2022

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10.0

The Nissan Rogue is a keeper. When traveling cross country from NY to MN, I hit a patch of rough winter weather. This vehicle performed beautifully and the Rochester Hertz gave it to me as an upgrade; so thankful for that. The one recommendation to Hertz that I would make: in addition to providing the street address for the Hertz counter associated with both pick-up and drop-off, provide the customer with additional information such as "at the airport, inside the terminal, near arrivals." Despite possessing an intimate familiarity with the MN location, I had difficulty locating the counter.Reviewed 11 Dec. 2021

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• Has the Hertz rental car policy in Rochester changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Hertz will continually update its policies accordingly. Please contact Hertz directly for the latest information. You can find up-to-date information on the coronavirus response of Hertz here: Coronavirus (COVID-19) update from Hertz

• What is the most popular rental car from Hertz in Rochester?

  Standard (Class Commercial Truck or similar) is the most frequently booked rental car type from Hertz in Rochester.

• How many car rental locations does Hertz have in Rochester?

  Hertz has 5 rental locations in Rochester. Take a look at our Hertz rental location map to find the best rental cars near you.

• Does Hertz have a car rental location at the airport: Greater Rochester Intl airport (ROC)?

  Yes

• Does Hertz offer shuttle or airport pick-up services from Greater Rochester Intl airport (ROC)?

  Yes