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10.0
greatReviewed 26 Sep. 2023
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2.0
I got a call right before pick up saying they were out of cars and they will not honor the reservation but I could upgrade to a suv for 200 more a day. Stated no other cars than suv. There was no effort to make it right, stated i could call the airport location as they have lots of cars. I called airport at CLT and was was told the same thing. No cars but I could get a suv for 200 more per day. I asked if they do not honor reservation or give the next available vehicle. He laughed and said no. Its full price for suv or nothing. Budget is playing bait and switch with kayak reservation s to scam customers. Reviews for location are horrible stating this is how they do business. I will not use Kayak or Budget again and discourage everyone I know to avoid themReviewed 24 Sep. 2023
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6.0
They over charged meReviewed 23 Sep. 2023
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2.0
vehicle reserved not on hand necessitating unnecessary wait for a car. car class reserved not available at pickup. staff within rental check in unhelpfulReviewed 7 Aug. 2023
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2.0
I picked up my rental just before the office closed. It was the only minivan on the lot and I needed a 7 passenger vehicle to pick up my family from the airport. Basically I felt stuck. I had to accept that car or no car. The car had a horrible cigarette/weed smell in it. I let the lady working know it smelled like cigarettes and I also wrote it on my inspection form before leaving with the vehicle. The smell is so bad, especially if being in the car any length of time. We cancelled our beach trip that we were going to use the car for because the smell was SO bad. We were not able to use this vehicle for our intended purpose and this experience has obviously been very disappointing, as we were looking forward to this trip for a long time. We made the reservation over a month ago.Reviewed 26 Jul. 2023
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2.0
I literally never got a car. They were not able to give me one.Reviewed 30 Jun. 2023
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8.0
Waited in line for an hour to drop off and did not need to - was unaware of drop off procedures.Reviewed 10 Jun. 2023
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10.0
Car was good, staff were either friendly or OK, price seemed high for a week's rental.Reviewed 9 Jun. 2023
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10.0
It could have been cleaned outReviewed 26 May 2023
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6.0
We had to wait in line for over an hour to get the car. The car we rented was not available so we got a larger car, which we didn't really needed. The inside of the car was clean but the windows were still dirty.Reviewed 27 Apr. 2023
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4.0
Drop off lady was disputing the gas saying it’s.not full the needle needed to be beyond the F I said check again she insisted it’s not full until she checked satellite which states it’s full tank….very unnecessary disputeReviewed 26 Apr. 2023
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8.0
CLT always seems to be a zoo to rent any car, but the Budget folks were plesant to deal with which made the wait more tollerable.Reviewed 20 Apr. 2023
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