4.0
Car was scratched up badly and had damaged vehicle written on back window.Reviewed 9 Oct. 2022
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6.0
Cons:Car smelled like cigarettes with a burn hole in the passenger seat. Otherwise it was good.Reviewed 7 Feb. 2021
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2.0
Pros:There were no cars to be picked upReviewed 6 Feb. 2021
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4.4
Pros:The staff at pickup was fineCons:They did not have the class of car we reserved and only had a mini van or pick up truck. Neither were options I wanted but had no choice.Reviewed 27 Oct. 2020
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8.0
Pros:Great value and ease of pick up and drop off in the Lexington airport.Cons:They miss charged our card by quite a bit. They did fix it In a timely manner, within 3 business days. It was slightly stressful until they fixed it but am thankful that they were on top of it.Reviewed 10 Oct. 2019
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2.0
Pros:Very rude. I reserved online and they had no cars. I mean none. And the woman acted like I was at fault for booking on line.Cons:Everything, starting with actually having a car for me.Reviewed 20 Sep. 2019
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6.0
Pros:Drop off was easyCons:Car smelled like smoke, Was not cleaned from prior rental. When I called customer service they were a bit rude.Reviewed 1 Jul. 2019
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9.6
Pros:Easy drop off process no lineCons:No complaintsReviewed 14 Jan. 2019
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5.6
car wasn't at the confirmed pickup/drop off locationPros:nice carCons:i made sure to rent a car from a company away from the airport. when i went to pickup my car from the downtown location they told me that my reservation was at the airport. they were not helpful. my email confirmation clearly stated that the pickup and drop off location was at the downtown location. i ended up driving my truck to the airport, parking in long term parking, picking up my car, and making multiple trips back and forth from my truck to the rental car (about a quarter mile each way) to load the car. costumer service at budget was not helpful! i wasn't happy about any of this, i wasn't expecting to pay for long term parking. yuck.Reviewed 10 Oct. 2018
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10.0
Pros:Quick and efficient staffCons:The transmission on the Ford Focus was slipping in first gear and the check engine light was on during my rental period.Reviewed 10 Dec. 2016
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10.0
Great car at great price!Pros:Great service, easy, quick transaction.Reviewed 28 Aug. 2016
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6.0
Cons:Didn't have any live people to receive you when you get into the lot. You had to figure out that you were to go inside to check out. Signage wasn't very good and not very intuitive.Reviewed 7 Mar. 2016
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