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10.0
Prompt service..Reviewed 30 May 2023
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2.0
The vehicle had 64,000 miles with worn out front tires and very dirty. It was supposed to be an upgrade. This is the second time in Wilmington NC for a very dirty rental. This my last Budget rental for this location.Reviewed 16 May 2023
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6.0
The staff behind the desk was friendly and helpful. However, the car that we were given wasn't clean. There was dust/dirt all over the outside, and-- to make matters worse-- there was no windshield wiper fluid in the vehicle (front or rear) to clean the windows. I had to do it manually at a gas station.Reviewed 14 May 2023
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4.0
Car was dirty and I had to stop along the route day 2 and add engine oilReviewed 30 Oct. 2022
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8.0
Car was not very clean- I had to clean the inside and outside of the windshield. Other than that, it was a good experience.Reviewed 3 Oct. 2022
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2.0
I give Customer service an E I give Rental service an E I give the Car an EReviewed 18 Jul. 2022
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2.0
When we arrived for pickup there was no one at the counter. A sign said he was out moving cars. We waited 15 mins for his return. We had reservations for a car but was told he had none available. No further explanation. Was not friendly or apologetic. Simply stated ‘I don’t have any cars’. His suggestion was to check with other companies & see if we could find something. Upon further questioning, he told us he had 2 cars due back at 6. Our reservation was for 5. We waited and a car was returned at 6:05 so we received that one. It was filthy. Sticky from spilt drinks. The car was not cleaned for us. We literally signed paperwork and handed us the keys for the car. We asked for him to go look at the car to be sure nothing was wrong with it, no damage, before we took it. He reluctantly went out and did that. And we took the car. Return to a different location.. just as unfriendly. Paperwork was signed. And we left. No inspection of the car.Reviewed 18 Jul. 2022
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2.0
Car smelled of smoke and horrible serviceReviewed 16 Mar. 2022
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7.9
I used Budget to rent my car from. When I went to pick up the car, I was 2 hours early so they were going to charge me a lot more. Ok, that’s fine but when I dropped it off 2 hours early, they only took $5.00 off. It thought it was a little pricey for a small size car. I had it for six days and it was over $500.00. I think I will shop around more when booking a vehicle. Also, there were eight people in front of me when I dropped off and only one person working so I was in line for about 25 minutes before I got to the counter. The person was helpful and knowledgeable though. Other then that, things went well. The car was pretty new so no issues there.Reviewed 15 Aug. 2021
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10.0
Cons:Woman at desk was super helpful!Reviewed 18 Dec. 2020
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4.8
Pros:They never told me I could only do 1 month rental at a time. So that resulted in me being overcharged and spent 45 minutes on the phone to fix that. Next i have been on the phone with them 3 times so far because they have incorrectly over charged me by over $1000. It still isn’t fixed but I essentially was told to let them fix the first two mistakes and then call again to fix the rest of the over/double charges.Cons:BillingReviewed 8 Sep. 2020
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6.0
Pros:Staff was nice.Cons:The car smelled like an ashtray. Disgusting!!Reviewed 11 Aug. 2020
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