Holiday Inn Express Chicago - Magnificent Mile

Breakfast is good

Staff not very attentive, no secure bag check, no late checkout for rewards members, hallways smell of marijuana

Ask before booking, the room sucked

Nice location, basic hotel. Nice staff. But a lot of money for what little I got.

Room was tiny, only had a bed - no chair, no desk - nothing. Really, only a bed. Oh, and a TV stuck to the wall. 16th floor (room 1612) so view was great but I came to work so no place to put a PC and to write on was a disaster. And I paid $460 for 2 nights. Room was NOTHING like the picture. So, make sure you ask the clerk to describe the room before making the reservation. For that much money, i would consider any of the dozen other nearby hotels. Won't go again. Sorry.

There was friendly staff and it is very close to some great food and shopping.

Our room smelled like smoke and during the night of you turned up the fan it smelled a lot stronger, almost as if the last person had smoked a lot. Also we had a very small room. I get that we booked through a travel website and not straight from the hotel so somewhat smaller rooms are expected, but this room was tiny, especially for what we paid.