Pros (+) Breakfast is good
Cons (-) Staff not very attentive, no secure bag check, no late checkout for rewards members, hallways smell of marijuana
2 stars
Holiday Inn Express Chicago - Magnificent Mile
Photos of Holiday Inn Express Chicago - Magnificent Mile
Overview
Located a short walk from Merchandise Mart Railway Station, Hotel Cass - A Holiday Inn Express at Magnificent Mile provides guests with an ideal base when visiting Chicago. It is situated a brief stroll from Museum of Contemporary Art and Michigan Avenue.
There are a range of facilities available to those staying at the hotel, including a 24-hour reception, an express check-in and check-out feature and valet parking. A fitness center can be readily accessed by those wanting to keep active while travelling.
The unique rooms at Hotel Cass - A Holiday Inn Express at Magnificent Mile offer wireless internet access and tea and coffee making facilities.
The hotel is ideally located for sightseeing in the local area with Magnificent Mile just a stone's throw away. Chicago Theater, John Hancock Center Observatory and Michigan Avenue Bridge are each within walking distance.
Latest deals for Holiday Inn Express Chicago - Magnificent Mile
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at Holiday Inn Express Chicago - Magnificent Mile
- Fitness centre
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business centre
- Flat-screen TV
- Cable or satellite TV
- Free toiletries
- Internet
- Parking
Services and conveniences
- ATM on-site
- Business centre
- Wake-up service
- Express check-out
- Concierge service
- Safety deposit box
- 24hr front desk
Media and entertainment
- Radio
- Cable or satellite TV
- Flat-screen TV
- Pay-per-view channels
- Shared lounge/TV area
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Shower
- Private bathroom
Basics
- Free Wi-Fi
- Internet
- Air-conditioned
- Free toiletries
- Heating
Dining
- Tea/coffee maker
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
General
- Telephone
- Carpeted
- Seating area
- Storage available
Accessibility and suitability
- No smoking
- Disabled Access
- Elevator
Laundry
- Ironing service
- Laundry service
- Iron and ironing board
Workspace
- Fax/photocopying
- Desk
Things to do
- Beach access
- Casino
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Cribs available
- Complimentary breakfast
Parking and transportation
- Parking
Fitness
- Fitness centre
Reviews of Holiday Inn Express Chicago - Magnificent Mile
7.7
Good
1150 verified ratings
Wonderful
466
Very good
220
Good
195
Okay
102
Fair
80
Mediocre
33
Poor
54
Summary of reviews
Guests say
Guests appreciated the hotel's location, noting it as being perfect and convenient along with a nice breakfast. However, many had negative experiences with cleanliness, mentioning hairs and stains in the rooms and bathrooms. Additionally, the room sizes were frequently criticized for being too small and not accommodating for longer stays.AI-generated from customer reviews
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7.6 out of 10
450 reviews
7.7 out of 10
295 reviews
7.8 out of 10
6 reviews
8 out of 10
7 reviews
All reviews
Pros (+) Nice location, basic hotel. Nice staff. But a lot of money for what little I got.
Cons (-) Room was tiny, only had a bed - no chair, no desk - nothing. Really, only a bed. Oh, and a TV stuck to the wall. 16th floor (room 1612) so view was great but I came to work so no place to put a PC and to write on was a disaster. And I paid $460 for 2 nights. Room was NOTHING like the picture. So, make sure you ask the clerk to describe the room before making the reservation. For that much money, i...
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Pros (+) Hotel was great, good price and great location.
Cons (-) I ordered/paid for a double room in advance. Showed up to the hotel and they put us in a single. After disputing at the front desk the hotel said we did not order a double. I showed them the print out showing what I ordered and they said the order they received (I assume from Kayak) did not state that we paid for a double. We were lucky that they had a double available and they honored my document...
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Pros (+) There was friendly staff and it is very close to some great food and shopping.
Cons (-) Our room smelled like smoke and during the night of you turned up the fan it smelled a lot stronger, almost as if the last person had smoked a lot. Also we had a very small room. I get that we booked through a travel website and not straight from the hotel so somewhat smaller rooms are expected, but this room was tiny, especially for what we paid.
Pros (+) I thought the hotel was great, very friendly staff and rooms were clean. I needed to be close to the Water Tower area for my conference and it was the closest in my price range. I would definitely stay again.
Cons (-) You can hear everything out in the hall way, but honestly it's not a super big deal.
Pros (+) Bed was comfortable
Cons (-) Everything was good
Pros (+) Staff here was incredibly friendly and always willing to help out with anything I needed! Free wifi and continental breakfast. Decent workout facility! You can't get all of that anywhere else for this price in this neighborhood!!!
Cons (-) Rooms are small, but go out in the city and stop sitting in your hotel room.
Location
640 North Wabash Avenue, Chicago, IL 60611
What's nearby
- Magnificent Mile262 m
- 360 CHICAGO0.6 km
- Chicago Riverwalk0.7 km
- Chicago Theater0.9 km
- Chicago Cultural Center1.1 km
- Cloud Gate1.3 km
- Millennium Park1.3 km
- Chicago Lakefront Trail1.5 km
- Art Institute of Chicago1.6 km
- Symphony Center1.6 km
- Willis Tower1.8 km
- Navy Pier1.9 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Holiday Inn Express Chicago - Magnificent Mile
Low season | January |
|---|---|
High season | October |
Average price (weeknight) | C$ 256 |
Average price (weekend night) | C$ 200 |
When to book a room at Holiday Inn Express Chicago - Magnificent Mile
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.6 |
|---|---|
Distance to downtown | 2.0 km |
Nearest Airport | Chicago Midway |
Distance to airport | 15.4 km |