Guest Reviews
Overall Rating
7.3
Good
Based on 6,372 reviews
Cleanliness
6.4
Comfort
6.0
Pickup/Dropoff
5.3
Value for money
6.0
Dollar car rental prices in Florence
| Standard | C$42/day | |
| SUV | C$68/day |
Pros
"Car was nice and clean."
(in 739 reviews)
"But overall a good experience"
(in 87 reviews)
"nice clean car, helpful personel."
(in 331 reviews)
Cons
"Worst customer service experience EVER."
(in 257 reviews)
"Could not pick the car."
(in 102 reviews)
"Didn't have a credit card."
(in 100 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
car was clean
credit card
pick up and drop
great car
car i reserved
car was great
car available
picked up the car
great value
drop the car
great price
great experience
friendly staff
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2.0
Pros: Nothing, had to cancel due to complications with system.
Cons: Your system is flawed if you have to adjust reservation. It doesn't work and no o e answers the phone to call for fixes.
review from
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5.6
Pick Up/Drop Off Needs Improvement
Pros: The car itself was in good condition.
Cons: The line to check in was ridiculously long, the longest I have ever seen. It took 45 minutes to reach the counter. The line was as long when we returned the car. My father had a separate contract and wanted to pay cash, but couldn’t wait in such a long line. The counter outside to pick up the car was overwhelmed and we had to wait 30 minutes for one of our cars to be ready. There was no area to sit or get out of the sun.
review from
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3.6
A nightmare
Pros: That we actually found the rental car return lot.
Cons: I would strongly suggest no one return a car to Florence as their location is difficult to find, signage is absent, and it was stressful navigating our way because car rental is not right at airport. Check-in is at a mobile home-like setting.
review from
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2.0
A nightmare
Pros: Nothing
Cons: We got to the desk and they couldn’t find our reservations even though we had our reservation number. I called your 800 number and they said there’s nothing they could do. We were at the airport rental car counters for over 4 hrs. We had to make new reservations on line and wait to get the car. The rental car counters in Florence are full of people and it takes hours to get things done.
review from
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8.4
They had an automatic
Pros: Liked that I can get automatic. Very confusing about fuel surcharge. Said I didn’t want it for 95 euros but it was on my receipt so I didn’t fill it up. At drop off I was told that was just shown but would have not charged so I got stuck paying that and a 36 Euro additional service charge.
review from
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5.2
An expensive mess cleaned up.
Pros: The check in person eventually fixed all the problems.
Cons: Though I did no additional damage to the car I am not so sure this would have been accepted if I had not spent the 200 euro for the full insurance and had pictures. Thus my euros made Dollars created mess go away by using the insurance I purchased to pay the damage done previously by someone else and not documented properly.
review from
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8.8
Smooth rental experience, underpowered car.
Pros: The Check in/check out was great. No hustle, no surprise charges. Nice personnel.
Cons: The car (Fiat 500) seemed underpowered.
review from
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2.0
Some issues
Pros: The person at the counter was pleasant. The cars were fine.
Cons: We were informed at the counter that we would be charged identical prices for the two cars that were rented. However this was NOT what happened. The second car ended up costing more than twice what we were told the price would be. We also should have been informed about ZTL restrictions
review from
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6.0
Pros: The staff was nice
Cons: It was very hard to return the car because the rental place was not in the airport and there were no signs that would lead to the place. We almost missed our flight
review from
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6.0
Rental lot location is very difficult to locate
Cons: It took us 20 minutes of circling to find the auto rental lot! Very confusing directions, and a GPS was no help.
review from
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7.2
zippy car, got us around.
Pros: I liked the small car, the fuel economy, the gps, once i figured it out. The staff were very helpful at the counter, and in the lot. The car got very good fuel economy.
Cons: the location in Florence was difficult to return to, the daily price for a gps, which is essential is way out of line. It worked, but figuring it out at first was hard. The gps was more expensive than the car. Italain taxes are over the top expensive, but I know that is not anything that can be dealt with by Dollar. I don't know how I will rent again while in Italy. I like the car, just not the gouge for the gps.
review from
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8.4
They had an automatic
Pros: Liked that I can get automatic. Very confusing about fuel surcharge. Said I didn’t want it for 95 euros but it was on my receipt so I didn’t fill it up. At drop off I was told that was just shown but would have not charged so I got stuck paying that and a 36 Euro additional service charge.
review from
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7.2
zippy car, got us around.
Pros: I liked the small car, the fuel economy, the gps, once i figured it out. The staff were very helpful at the counter, and in the lot. The car got very good fuel economy.
Cons: the location in Florence was difficult to return to, the daily price for a gps, which is essential is way out of line. It worked, but figuring it out at first was hard. The gps was more expensive than the car. Italain taxes are over the top expensive, but I know that is not anything that can be dealt with by Dollar. I don't know how I will rent again while in Italy. I like the car, just not the gouge for the gps.
review from
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2.0
Pros: Nothing, had to cancel due to complications with system.
Cons: Your system is flawed if you have to adjust reservation. It doesn't work and no o e answers the phone to call for fixes.
review from
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5.6
Pick Up/Drop Off Needs Improvement
Pros: The car itself was in good condition.
Cons: The line to check in was ridiculously long, the longest I have ever seen. It took 45 minutes to reach the counter. The line was as long when we returned the car. My father had a separate contract and wanted to pay cash, but couldn’t wait in such a long line. The counter outside to pick up the car was overwhelmed and we had to wait 30 minutes for one of our cars to be ready. There was no area to sit or get out of the sun.
review from
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3.6
A nightmare
Pros: That we actually found the rental car return lot.
Cons: I would strongly suggest no one return a car to Florence as their location is difficult to find, signage is absent, and it was stressful navigating our way because car rental is not right at airport. Check-in is at a mobile home-like setting.
review from
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2.0
A nightmare
Pros: Nothing
Cons: We got to the desk and they couldn’t find our reservations even though we had our reservation number. I called your 800 number and they said there’s nothing they could do. We were at the airport rental car counters for over 4 hrs. We had to make new reservations on line and wait to get the car. The rental car counters in Florence are full of people and it takes hours to get things done.
review from
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5.2
An expensive mess cleaned up.
Pros: The check in person eventually fixed all the problems.
Cons: Though I did no additional damage to the car I am not so sure this would have been accepted if I had not spent the 200 euro for the full insurance and had pictures. Thus my euros made Dollars created mess go away by using the insurance I purchased to pay the damage done previously by someone else and not documented properly.
review from
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2.0
Some issues
Pros: The person at the counter was pleasant. The cars were fine.
Cons: We were informed at the counter that we would be charged identical prices for the two cars that were rented. However this was NOT what happened. The second car ended up costing more than twice what we were told the price would be. We also should have been informed about ZTL restrictions
review from
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6.0
Pros: The staff was nice
Cons: It was very hard to return the car because the rental place was not in the airport and there were no signs that would lead to the place. We almost missed our flight
review from
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6.0
Rental lot location is very difficult to locate
Cons: It took us 20 minutes of circling to find the auto rental lot! Very confusing directions, and a GPS was no help.
review from
Other suppliers in Florence scored
Where can I find Dollar car rentals in Florence?
A Vespucci Airport, Dollar car rentals
Address
A Vespucci AirportPhone
+39 055 307 370Top Tips For Renting a Car from Dollar in Florence
- 25% of our users found rental cars from Dollar in Florence for C$ 26 or less
- Book your rental car from Florence in Dollar at least 1 day before your trip in order to get a below-average price
- Mini rental cars from Dollar in Florence are around 71% cheaper than other car types, on average
FAQs About Renting a Car From Dollar in Florence
How much does it cost to rent a car from Dollar in Florence?
On average a rental car from Dollar in Florence costs C$ 49 per day.
What is the most popular rental car from Dollar in Florence?
Economy (Fiat Panda or similar) is the most frequently booked rental car type from Dollar in Florence.
How many car rental locations does Dollar have in Florence?
Dollar has 1 rental location in Florence. Take a look at our Dollar rental location map to find the best rental cars near you.
Does Dollar have a car rental location at the airport: Peretola Airport (FLR)?
Yes
Does Dollar offer shuttle or airport pick-up services from Peretola Airport (FLR)?
Yes
