Avis Car Rentals in Florence from C$ 40/day

6.4 Good

Economy

25 Jul 2017

Pros: The customer service in Florence was excellent. She upgraded our car without charge.

Cons: The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.

10.0 Excellent

Economy

30 May 2017

Pros: good service, people were nice and professional

Cons: didn't have maps of surrounding area

7.6 Good

Convertible

21 May 2017

Cons: I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.

8.0 Excellent

Compact

25 Apr 2017

Don't be in a hurry

Pros: Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.

Cons: Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.

2.0 Mediocre

Economy

26 Oct 2016

Pros: Nothing

Cons: They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10

5.6 Okay

Standard

18 Sep 2016

Two and a half hours to get car

Pros: The car and the agent were nice

Cons: The agency was not able to all reservations for that day. We were stuck waiting outside for over 2 hours. It was a terrible way to start our driving experience in Italy.

2.0 Mediocre

Economy

6 Dec 2015

Terrible Drop-off experience

Cons: We had to drop off the car in Florence very early in the morning. The area where car rental/dropoff is done at Florence airport was very hard to find, it was extremely dark (poorly lit) and then we couldn't figure out where the keys needed to be dropped off with no one there at that time. We finally found the key drop-off but then were really not sure if/where a bus would come to pick us up to get to the airport but eventually one came. In the rush and dark, I forgot a pair of sunglasses and some wires that go to my personal GPS in the car. I called the Florence Avis and a women has emailed to try to find my items but it's been over a week now and I'm pretty certain I will not get them back. I'm disappointed that my items haven't been found/returned, but with the drop-off experience I'm not surprised / fully expect the items were stolen or lost for good.

2.0 Mediocre

Economy

8 Nov 2015

Terrible experience

Cons: They charge you hidden fees. When I went there to complain I was terribly insulted. I do not recommend for anyone.

6.8 Good

Convertible

22 Oct 2015

Good Service

Pros: The service was good. The people were helpful. The car was clean and good value.

Cons: The bathroom was disgusting. No toilet seat and filthy. Also they tried to sell us a navigation unit when the vehicle had navigation.

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