Guest Reviews
Overall Rating
7.6
Good
Based on 2,269 reviews
Cleanliness
6.7
Comfort
6.3
Pickup/Dropoff
5.7
Value for money
5.9
Avis car rental prices in Florence
| Economy | C$25/day | |
| Compact | C$38/day | |
| Intermediate | C$49/day | |
| Full-size | C$42/day | |
| Mini | C$23/day | |
| Premium | C$52/day | |
| Luxury | C$68/day | |
| Convertible | C$26/day |
Pros
"The customer service was excellent!."
(in 162 reviews)
"Car was clean, at least"
(in 242 reviews)
"Rental agency gave excellent service."
(in 120 reviews)
Cons
"Car not available on arrival."
(in 71 reviews)
"Credit Card payment > $530."
(in 42 reviews)
"Customer service is a bad joke."
(in 93 reviews)
Recent Reviews
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car was clean
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8.8
Cons: The car quality is excellent, clean and new. My critics would be that before I head to Italy, I called customer service line in USA and asked if we add a driver can the second driver drop the car off, the Avis USA customer service line said yes. But when we got there in Italy they said no
review from
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9.6
Ok but could be better
Pros: Car was as almost as expected
Cons: - I got a Mercedes CLA - while I booked a Mercedes C - it took one hour to pick up the car from the avis premium line (it would have taken 3 Hours at the normal pick up line)
review from
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6.0
Cons: Pick up was terrilbly slow. Waiting in line and then waiting for the car.
review from
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2.0
No one in drop off area
Pros: Also nothing comes to mind
Cons: In this case, the drop off area was closed so we had to walk to pickup counter where there was one person covering both Avid and Budget and about 8 customers. She managed to get through the customers faster (this time we were only waiting 39 minutes), but how can they actually understaff as much as they do! How can they not have a single person waiting at drop off?
review from
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7.2
Worked out well - Pick up process wasn't great
Pros: The car was great for what we needed & wanted. Mileage was great, drove well on highway & in town.
Cons: Car was pretty beat on the outside. Not very clean inside or out. Driver seat was broken. The attendant at check out kind of slammed the seat forward & said it was okay, but it got worse during the trip. Got to the point we needed to leave in one position & not adjust. Luckily we took pictures of the whole vehicle & the attendant in Zurich was great on return.
review from
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2.0
Cons: I went to the counter and the counter said they need to wait for 3 hours before they can get me the car with the price I booked because I booked late...
review from
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6.4
Pros: The customer service in Florence was excellent. She upgraded our car without charge.
Cons: The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.
review from
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10.0
Pros: good service, people were nice and professional
Cons: didn't have maps of surrounding area
review from
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7.6
Cons: I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.
review from
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8.0
Don't be in a hurry
Pros: Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.
Cons: Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.
review from
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3.6
Wrong Car
Pros: Location and Easy to Rent and Drop Off
Cons: We booked a van for 7 people and they gave us a car
review from
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2.0
Pros: Nothing
Cons: They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10
review from
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8.8
Cons: The car quality is excellent, clean and new. My critics would be that before I head to Italy, I called customer service line in USA and asked if we add a driver can the second driver drop the car off, the Avis USA customer service line said yes. But when we got there in Italy they said no
review from
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9.6
Ok but could be better
Pros: Car was as almost as expected
Cons: - I got a Mercedes CLA - while I booked a Mercedes C - it took one hour to pick up the car from the avis premium line (it would have taken 3 Hours at the normal pick up line)
review from
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10.0
Pros: good service, people were nice and professional
Cons: didn't have maps of surrounding area
review from
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7.2
Worked out well - Pick up process wasn't great
Pros: The car was great for what we needed & wanted. Mileage was great, drove well on highway & in town.
Cons: Car was pretty beat on the outside. Not very clean inside or out. Driver seat was broken. The attendant at check out kind of slammed the seat forward & said it was okay, but it got worse during the trip. Got to the point we needed to leave in one position & not adjust. Luckily we took pictures of the whole vehicle & the attendant in Zurich was great on return.
review from
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7.6
Cons: I was expecting to rent an Audi A3 manual convertible or equivalent, but when I arrived at the pickup, the only car available was a Fiat automatic convertible. I find it a leap to say these cars are equivalent. The trip was to tour though Tuscany mountainside. The little Fiat automatic was not up to the challenge and not what I was expecting.
review from
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8.0
Don't be in a hurry
Pros: Car was excellent and great price. Staff was helpful and apologized about the waiting times - evidently this wasn't a new issue.
Cons: Waited about 1h45 to pick up the car due to insane queues, and another solid half-hour to return it. I was due for a pick-up at 11 am, ended up leaving at 1 pm.
review from
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6.0
Cons: Pick up was terrilbly slow. Waiting in line and then waiting for the car.
review from
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2.0
No one in drop off area
Pros: Also nothing comes to mind
Cons: In this case, the drop off area was closed so we had to walk to pickup counter where there was one person covering both Avid and Budget and about 8 customers. She managed to get through the customers faster (this time we were only waiting 39 minutes), but how can they actually understaff as much as they do! How can they not have a single person waiting at drop off?
review from
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2.0
Cons: I went to the counter and the counter said they need to wait for 3 hours before they can get me the car with the price I booked because I booked late...
review from
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6.4
Pros: The customer service in Florence was excellent. She upgraded our car without charge.
Cons: The dropoff location in Rome led us to the middle of a random parking lot on the outskirts of Rome. We put the address in Google Maps and in the GPS in the car. Wasted 3 hours trying to figure out where to take it. Very frustrating.
review from
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3.6
Wrong Car
Pros: Location and Easy to Rent and Drop Off
Cons: We booked a van for 7 people and they gave us a car
review from
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2.0
Pros: Nothing
Cons: They didn't have the car for us at all so we had to cancel. The office was a mess. 0/10
review from
Other suppliers in Florence scored
Where can I find Avis car rentals in Florence?
Via Palagio Degli Spini, Avis car rentals
Address
Via Palagio Degli SpiniPhone
+39 055 315 588Top Tips For Renting a Car from Avis in Florence
- 25% of our users found rental cars from Avis in Florence for C$ 57 or less
- Book your rental car from Florence in Avis at least 1 day before your trip in order to get a below-average price
- Mini rental cars from Avis in Florence are around 71% cheaper than other car types, on average
FAQs About Renting a Car From Avis in Florence
How much does it cost to rent a car from Avis in Florence?
On average a rental car from Avis in Florence costs C$ 78 per day.
What is the most popular rental car from Avis in Florence?
Economy (Fiat Panda or similar) is the most frequently booked rental car type from Avis in Florence.
How many car rental locations does Avis have in Florence?
Avis has 2 rental locations in Florence. Take a look at our Avis rental location map to find the best rental cars near you.
Does Avis have a car rental location at the airport: Peretola Airport (FLR)?
Yes
Does Avis offer shuttle or airport pick-up services from Peretola Airport (FLR)?
Yes