Car hire at Dublin Airport

Insurance madness

Cons: My credit card covered rental insurance fully and Europcar asked for an email from my bank/credit card company before giving me the car. I had to call my credit card provider and have them send an email to Europcar. Pretty damn ridiculous. All told, I wasted three hours getting all this sorted, and even after I finally got them what they needed, they put a EURO 5,000 authorization charge on my account, an obscene amount for a one-week rental. Also: There's a 25 EURO airport surcharge that I was never made aware of, and a 35 EURO charge to travel into Northern Ireland, which I also wasn't made aware of until the time of payment. I recommend you book elsewhere, because a Google search tells me that not all car rental companies charge for traveling into Northern Ireland.

Rental Quote and Actual Price and Car NOT THE SAME

Pros: The car was grey.

Cons: Upon arrival in Dublin we were shuttled to an outside airport location. The quoted vehicle was not available, altho we had reserved it several months ahead. In fact they said Dublin NEVER carries that model (a 9 passenger van). So we were given a smaller (7 pax) vehicle which was way too small for our 6 adults to enjoy for a week. The quoted price was 1/4 of what they ended up charging. We had insurance but they would not accept it and required we pay the Europcar offered policy. We have rented in many other countries without all the insurance demands. We would never have booked with them if the initial quote had been correct as other vendors had just what we wanted. Europcar is a real RIPOFF.

No any insurance

Pros: I. Didn't like anything.

Cons: The booking made on kayak did not include any basic insurance, absolutely nothing, which is illegal. That's why kayak gave me low price. So when i arrived to the airport i was told that i didn't have any insurance. So they cancelled the booking and offered me a car for the same price but with insurance. I will never ever again use kayak and i will strongly recommend never to use it.

Cons: The MANDATORY insurance fees are absolutely ridiculous. On-wed scammed into thinking that the car rental fee was $4 per day and the insurance cost, which I booked online was another $30 per day. When I arrived, they forced me to pay all insurances or leave a $1,500 deposit, which I wasn't prepared for. The also require me to purchase the full tank of gas, which was 107 Euro, but said it would be refunded upon return if the tank was full. According to the quote thru Budget/Kayak, at the time of booking, it should have cost me approx 250USD. It ended up costing me over 800USD. I returned the car clean, full of fuel, and not a single scratch. I will NEVER rent thru Budget again, neither overseas or domestically!

Pros: The car

Cons: They did not have the car size for the amount we reserved. So we were up Sold to a $600 car. Also kayak advertised the car we reserved as $100’dollars for the week and that was not what we were told at time of arrival they said it was $400 and we had to ultimately pay $600 up front. This is the last time I will book a car thru kayak.

Cons: My contract price was 139 euros for the week. When I got there to rent, they would not rent to me unless I paid 45 euros per DAY for insurance -- that's triple the price I thought I was going to pay.

Cons: The prices are not transparent enough, the added insurance should be more up front.

Nice car but web site less than clear on insurance cost

Pros: Clear information on true cost to rent including unsurance

Cons: Clear information

Old car with 82k on it. Clutch was very hard.

Pros: They were able to provide us with the car that fit our luggage.

Cons: They forced us to buy collision insurance. They did not accept our visa insurance coverage. What a scam....

Ireland Car Rental Fiasco!

Pros: I liked the fact I thought we had an affordable option to rent a Car in Iteland via Kayak. Read the little writing and research! There are 2-3 additional Insurance "Optional" Coverages you have to still purchase as the coverage of your credit card does not count in Ireland, unless you have a "World Master Card". The "Optional" Insurance Coverages are good enough to get You down to a 2,000€ -5,000€ Credit Card "Hold" Deposit for the Car. Unfortunately, I watched a lot of folks at the Car Rental counters at the Dublin Airport in total "Shock" about having to agree to a 2000€ - 10,000€ Credit Card "Hold" Deposit along with about an additional 1,000€ "Optional" Insurance Coverages. I was lucky enough to find Auto Europe and rented a Car through them with only a 300€ Credit Card "Hold" Deposit. It was so easy! I also took out a very inexpensive Car Higher Insurance Policy with Worldwide Insurance that covered for about 39€ that provided a lot of good "just in case" Coverage that included 50,000€ just for the Car. Good Luck! Chris

Cons: Read the little writing and research! Very stressful! There are 2-3 additional Insurance "Optional" Coverages you have to still purchase as the coverage of your credit card does not count in Ireland, unless you have a "World Master Card". The "Optional" Insurance Coverages are good enough to get You down to a 2,000€ -5,000€ Credit Card "Hold" Deposit for the Car. Unfortunately, I watched a lot of folks at the Car Rental counters at the Dublin Airport in total "Shock" about having to agree to a 2000€ - 10,000€ Credit Card "Hold" Deposit along with about an additional 1,000€ "Optional" Insurance Coverages. I was lucky enough to find Auto Europe and rented a Car through them with only a 300€ Credit Card "Hold" Deposit. It was so easy! I also took out a very inexpensive Car Higher Insurance Policy with Worldwide Insurance that covered for about 39€ that provided a lot of good "just in case" Coverage that included 50,000€ just for the Car. Good Luck! Chris

Cons: Unhappy with the insurance costs. Dropoff too long at Dublin airport

a mess!

Pros: Older car, 55k miles. Worked well, but pretty basic.

Cons: Mandatory insurance cost 3 times the Kayak quote! Drop off a complete mess. Parking directions a mess. It took almost 15 mins to get return checked clear. Minimal staff available. Worst Europcar location I have ever experiences.

Cons: Beware booking through kayak. The car rentalI booked did not have the mandatory minimum insurance requirements for car rental in Ireland and as result I had to paid double what was originally quoted.

Price problem, and mystic accident !!!

Pros: The car is ok, not bad. Not trouble during the rent. The car has been clean.

Cons: The difference between my booking price and the real price I have already paid. I need to look for a explication about. Tax ? Insurance? ?? I don't know, I have already asked directly Europcar about, I hope I will have answer early. Beside, when I returned the car, the Europcar employee asked about accident on front driver door, little scratch less than 3 cm. I tried to explain I didn't check the car with worker when I took the car, and the scratch is on the car before, but he said me the opposite. But, when I took the car 12/04/2017, I tried to put this scratch in the contract, and the office employee explained me all accident, impact and scratch have put in the report during the car drop off with the costumer before. So, when I picked up the car, total price with insurance is very expensive than the booking price ( because they add taxes, insurances....) and, when I returned the car, Europcar worker put in the report "mystic accident". Consequently, I send you my dissatisfaction about this rental car.

Cons: I had a low price 80 euro. The final price with the required options was over 500 euro for a small car. Please give a better esimate of what is required and what is really optional. Will never use Europcar again. Larry

Not as Quoted

Pros: There was nothing to like as in the end I was t able to get the vehicle

Cons: They wanted to charge me more than 5X the price quoted at reservation. Insurance was not included in the price quoted. Additionally I was told that they would not accept third party insurance and yet as I kept asking questions in answer to the exorbitant amount they wished to charge, I found that they do accept third party insurance but it must be preapproved. Additionally they wanted me to buy excess insurance. They said all of this took place because I reserved through an American broker and not directly through their company's site. I asked if I could cancel the reservation and book with them, they refused and said there was no way to cancel the reservation even though there was no money yet paid. While just before he'd quoted a cheaper price for a upgraded vehicle, now he wanted me to pay more money for a basic vehicle. I was told that it would normally be cheaper but because of the holiday and all it was more. Which sealed the deal for me that I was being taken advantage of as he had just said that the price difference was because of my booking through the broker, it didn't all add up. After some two hours, including the intervention of a resident of the area, I went with an alternative form of transport. I would say definitely do your research and even then have a backup plan.

Pros: Whole experience was awful

Cons: Booked an automatic in Dublin Airport. The quote I was given was €487 for two weeks including the CDW. When I arrived it was €780, that was the first problem. I called to confirm this price three times. Next I waited 30 min for them to find an automatic car. Why did it take so long when I had reserved it a month ago? When I was given the keys we went to put our cases in the trunk. It could not hold two cases without pushing the rear seats forward, causing them to not lock into place. I could not have a child sitting in the back without a seat that was functioning properly. When I went back in to notify europcar, they said to pay €160 more for a different class. I informed them that I did not even book the smallest car and it's not my problem they don't have any automatics in their fleet. After going back and forth for an hour, I was informed they would refund me for the CDW insurance but that I would lose the base price of the rental daily. Hmm I haven't even started the car yet, but you want to charge me for 14days of a car I haven't even driven yet? I was asked if I would like to talk to the manager and after saying yes and waiting, he never showed and I was given a full refund after wasting 1.5hrs. I went next door to Budget and explained what had happened and they matched Europcars price of €780 and provided me with a beautiful car with plenty of space for our luggage.

Customer service

Cons: Desk person didn't want my custom and recommended that I go next door to his competitors to deal with them. So did, that you budget car rental!