Book E-Z Rent-A-Car car rentals in Salt Lake City

Cons: waited a very long time at the airport. shuttle driver was stressed because he had to load 2 people w/ wheel chairs and there were over 10 waiting.

Cons: We arrived at 1130 and I immediately went to the shuttle stop. I waited for 30 minutes before calling, at which point I was told it would be there in 5-10 minutes. After another half hour of freezing outside we rented from enterprise. Would not recommend this company to anyone. They left at least ten people at the curb scrambling to find cars.

Cons: Very poor customer service, initially refused to honor our car/rate saying it was a system error that allowed us to reserve. Slow shuttles to airport, packed as full as possible rather than being timely. Dated office with no place to sit while waiting. Awful. Convinced me to always buy a name brand.

Cons: I didn't know that if you have a DL issued to the same state that your picking up from EZ Rentacar only gives you so many miles before they start charging .55 cents per mile. I don't think this fee is charged to those with out of state drivers license, which I thought was quite strange, but either way I couldn't rent from this company my 5 day trip would have costed over 600.00. Yikes! I ended up renting with Thrifty who offered unlimited miles no matter what state your DL came from

Cons: They "overbooked" the large SUV that I reserved and so they upgraded me to a smaller luxury SUV which was nice but it was cramped since it was smaller. They also seem to nickel and dime you from the initial quote you get online such as charging per driver and things like that. Also when I signed for the car they showed me standard sales taxes for the car but when I got my final bill it had the true "rental car tax" which was almost triple the amount. It would have been fine if they explained it upfront but seemed a bit deceiving to add it at the very final bill which they email you after you already leave the location.

Cons: Terrible customer service at the drop off and was misinformed at the pick up.

Cons: After only having the car for 3 hours, I returned it and the worker claimed a "significant" dent in the passenger door. It was in no realm significant, and I don't even believe they will actually get any work done. While I was not there for the incident, it was probably just a door hit. However, I purchased insurance off of Kayak and thought I was covered. The EZ Rent-A-Car worker then informed me that they do not work with 3rd party insurers and that they would be sending me the bill and I would have to file the claim. This is ridiculous! Also, they did an absolutely horrible job recording my correct billing address. Severely horrible experience. If Kayak does business with other car rentals they should only offer the businesses insurance so that the renter doesn't have to get the runaround when damage occurs.

Cons: Wait time for my rental was well over 30 minutes. The cleanliness of the rental facility and bathrooms was very poor... The only directions for drop off lead you to airport and they are about 2 miles away from airport. Very confusing and took us a lot of extra time and stress to actually find their facility. Turns out because they are called "advantage" and "Ez rent a car" our google maps can't handle such confusion

Cons: Awkward trying to find information at airport car rental station as to where E-Z counter is (there is none) and not knowing who to call re shuttle at airport. Also their not having map at rental station thus I got lost looking for the rental station when returning the car.

Cons: filthy van both inside and out