Book Budget car rentals in Salt Lake City

Reviews for Budget in Salt Lake City

Recent reviews

Traveler rating

Wonderful

12

Very good

3

Good

0

Okay

8

Fair

0

Mediocre

0

Poor

40

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car was cleanpick up and drop

returned the car

10.0

Britney was so amazing and well represent by budget car rental she was super delighted with smile, very good customer service experience. I was very happy and pleased I will continue to come here were I was treated with respect and formal.Reviewed 24 May 2023

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2.0

We had fo wait 2 hours for vehicle to be ready. After returning rhe vehicle, Budget did not provide a receipt.Reviewed 28 Mar. 2023

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10.0

Our experience was great except wait time to pick up car.Reviewed 16 Mar. 2023

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4.0

The price I was quoted on Kayak was not what Budget charged me - I was quoted $400 and they had me pay $560. The car also was not the mid Suv I had requested, but rather a sedan. When I asked if the vehicle was a sedan, they said no, it's a hatchback. I was charged more for a lower level vehicle. In short, I'm unimpressed.Reviewed 16 Mar. 2023

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4.0

Customer service was terrible at pick up and the wait was long. They charged a different price than quoted. It was good at drop off.Reviewed 11 Mar. 2023

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4.0

Booked thru Kayak, but Hotwire was somehow involved. Budget didn’t have the kayak/Hotwire reservation details, so basically had to rebook at the counter. Also the vehicle rented wasn’t available, instead of minivan we got a passenger van. Big difference, those aren’t “similar”. Had I known the minivan wasn’t available, I would’ve have rented elsewhere. Very poor booking experience.Reviewed 10 Mar. 2023

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2.0

When I arrived at the Budget desk, the wait was an hour as 2 of the 3 employees went away for 45 minutes. The online check in didn’t work through their website and app so express check in didn’t work. When I arrived at the desk, the attendant wouldn’t accept my physical MasterCard as it was and Apple Card through Goldman Sachs. She said that they didn’t do Apple Pay which is not how it works with the actual card. This was the card used for the reservation and there was no forewarning about card they would accept. They wouldn’t take another card number and when I asked to get an explanation or talk to another person, she turned off the computer in front of me and moved to another and called the next person in line. The customer service line had me on hold for additional 45 minutes without anyone picking up. I wound up having to rent from another company costing hundreds more and the 3 hour delay made it so I missed skiing that day which was the purpose of the trip. Very disappointing in general and the customer service overall was horrible.Reviewed 9 Mar. 2023

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10.0

Easy pick up and drop of. All was wellReviewed 9 Mar. 2023

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2.0

Waited an hour in line only to be told by the extremely rude employee that there wasn’t a car for me unless I wanted to wait at least another hour for a car to be ready or pay double the rate for a different car. I walked over to Avis and got in a car in 10 min. Budget SLC lost my business forever.Reviewed 7 Mar. 2023

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2.0

Didn’t have the car we reserved. Car we got didn’t work.Reviewed 7 Mar. 2023

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2.0

The Budget location in Salt Lake City did not honor the original quoted price.Reviewed 3 Mar. 2023

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2.0

We stood in line just under two hours. For much of that time the line was serviced by a single representative.Reviewed 1 Mar. 2023

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• Has the Budget rental car policy in Salt Lake City changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Budget will continually update its policies accordingly. Please contact Budget directly for the latest information. You can find up-to-date information on the coronavirus response of Budget here: Coronavirus (COVID-19) update from Budget

• What is the most popular rental car from Budget in Salt Lake City?

  Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Budget in Salt Lake City.

• How many car rental locations does Budget have in Salt Lake City?

  Budget has 2 rental locations in Salt Lake City. Take a look at our Budget rental location map to find the best rental cars near you.

• Does Budget have a car rental location at the airport: Salt Lake City airport (SLC)?

  Yes

• Does Budget offer shuttle or airport pick-up services from Salt Lake City airport (SLC)?

  Yes