Book Payless car rentals in Salt Lake City

Reviews for Payless in Salt Lake City

Recent reviews

Traveler rating

Wonderful

11

Very good

6

Good

5

Okay

4

Fair

1

Mediocre

0

Poor

25

1.9

I had a blowout on the freeway shortly after picking up the vehicle. Realized then they had rented me a car with no spare tire and I had to get towed at 10:30 at night. The next day they sent a tow truck to pick up the vehicle, but made me get my own ride to the airport to pick up a new rental. They did offer to pay for an Uber, but it was incredibly inconvenient. I had originally been told they would deliver me a new rental, but then they said they didn’t have the staff to do that. It literally took half a day to get all the arrangements in place and pick up the new car. After all that inconvenience, they only refunded me $120 from a two week rental. I will never, never, never, rent from Payless again.Reviewed 23 Jun. 2021

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2.0

Cons:My flight was delayed until 2.5 hrs after the rental office closed. I called and tried to change the pick up time until the next morning. They told me that was fine but to price would have to go up by almost double. When I asked why using the same car for less time would cost twice as much, he stated he could only do what the computer allowed. I asked to talk to the supervisor and he said sure and then it hung up. I found a different car rental for less money and a nicer car.Reviewed 29 May 2021

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8.0

Pros:YesCons:More staff at check-in counter.Reviewed 16 May 2021

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10.0

Pros:The check in and check out process was fast and efficient. The car was a good value.Cons:The ad said "Jeep or similar." I got a Mazda, but it was easy to drive.Reviewed 5 May 2021

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10.0

Cons:car not clean - exteriorReviewed 17 Apr. 2021

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10.0

Cons:surprised that no one went with me to check out the car before driving off.Reviewed 15 Apr. 2021

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8.0

Pros:Drop off was good until I received my emailed receiptCons:When I received my email receipt, I saw that they had charged me for a full tank of gas, even though I had filled up just before I dropped off the vehicle. Not coolReviewed 30 Mar. 2021

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2.0

Cons:There was an hour-long line to pick up the car, so we walked out a d took an Uber instead.Reviewed 23 Mar. 2021

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10.0

Pros:Everything was smooth, quick and efficient.Reviewed 24 Feb. 2021

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10.0

Pros:Courteous. No line.Cons:NAReviewed 14 Feb. 2021

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6.0

Pros:Staff was friendly.Cons:They did not have any 4 wheel drive options. I reserved the standard-sized SUV for a 4 day ski trip in Salt Lake, and was given a 2 wheel drive SUV. They stated it was "first come first serve" and I could try to come back the next morning. Why even offer a 2 wheel drive SUV in a ski town that is known for closing the two main access roads to non-4 wheel drive vehicles. My final bill was also $40 greater then the agreed amount, despite returning with a full tank.Reviewed 4 Feb. 2021

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2.0

Pros:The car was new but smelled of burning oilCons:Pick up was the worst experience I've ever had renting a car. The two associates working had no regard for the customers waiting over an hour to pick up their reservations. At times both associates were just helping one customer, the associate stood and watched for 15 minutes the other using the computer. I will never use Payless again at SLCReviewed 1 Feb. 2021

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More

• What is the most popular rental car from Payless in Salt Lake City?

  Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Payless in Salt Lake City.

• How many car rental locations does Payless have in Salt Lake City?

  Payless has 1 rental location in Salt Lake City. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Salt Lake City airport (SLC)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Salt Lake City airport (SLC)?

  Yes