Book Payless car rentals in Salt Lake City

Reviews for Payless in Salt Lake City

Recent reviews

Traveler rating

Wonderful

20

Very good

10

Good

7

Okay

7

Fair

2

Mediocre

0

Poor

35

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car was cleangreat price

get the cargreat value

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friendly staffeven though

said they wouldnever rent

customer service

2.0

The gas tank wasn’t full when I picked it up, about 3/4 tank and I knew I had no way to prove that after realizing after I’d driven off the lot. Also the car itself was not in great shape, shaky alignment that made it hard to steer and the windshield wipers need to be replaced. We were driving through a snow storm and it was pretty awful.Reviewed 7 Mar. 2023

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2.0

Never again. Payless / Avis at SLC are the worst. Booked a standard SUV a few hours before pickup because it was snowing. I had my wife and a 1 year old with me. On arrival, there were no options other than minivan at pickup. I made it to my destination somehow which was extremely stressful given the wife and kids. It snowed more overnight and the minivan was useless in those conditions. They could not provide an alternative and would not tow the car without charging me even though the I explained the minivan would not be suitable. I ended up getting it towed myself back to SLC. And after 1 and half days of my vacation on the phone being passed from Avis customer service to Payless who didn't recognize my booking. they finally gave me a refund (still being processed.... ) but what about all that lost time because they can't run a car rental business. I understand how fleet business works but these guys take the biscuit. Even though I was refunded - I was down the tow charge and the 1.5 days of vacation. Bad counter service - provide no additional options and tries to pretend it is an upgrade. Useless customer service - Payless and Avis don't recognize booking depending who you call. Pass you around until your will to live ebbs away. People rely on these services and use vehicles to ensure their families are safe - if you book 4 hours before pickup - I would expect the class of car to be available. If you can't manage that business. They don't deserve the rental car licenseReviewed 1 Mar. 2023

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8.0

Great value. There were no lines for pick up and drop off and location at the airport was very convenient.Reviewed 31 Oct. 2022

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10.0

No one to receive car at drop-off; key drop box was open in back. So I left keys in car and departedReviewed 20 Oct. 2022

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10.0

Easy pick up, had several to select from and dropping off was really convenient. Would definitely rent another vehicle from Payless again.Reviewed 30 Sep. 2022

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10.0

Options for cars and the quick pickup/drop off. The price was right.Reviewed 6 Sep. 2022

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2.0

They don't provide a walk around prior to picking up vehicle. My wife's car was damaged in the front end prior to pickup. She wasn't aware and drove it to her destination. Front plastic guard fell off. Tow truck had to bring another vehicle and pickup the damaged vehicle. The vehicle that was dropped off was never serviced. Had oil change and engine light on the way back to Salt Lake City. Will never use Payless again.Reviewed 15 Jun. 2022

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10.0

Did not receive the car I actually had on my confirmation.Reviewed 7 Apr. 2022

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8.0

Vehicle was fine. We signed up for a Jeep Cherokee and instead received a Jeep Wrangler which was sufficient for our needs. Your counter person was a bit grumpy with everyone. Other than that, the overall experience was good. I will likely use Kayak/Payless again on my next rental.Reviewed 26 Mar. 2022

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2.0

They did not have any cars when I got to my destination. Car less. StrandedReviewed 21 Mar. 2022

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6.0

Way overpriced!we had to wait too long in line for car to be cleaned for rental. Staff was friendly and courteous. Drop off slow in line but quick when finally greeted. Car was nice and clean but little to low for getting in and out of.Reviewed 13 Mar. 2022

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10.0

Nothing at all. Great experience as always.Reviewed 25 Feb. 2022

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• Has the Payless rental car policy in Salt Lake City changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• What is the most popular rental car from Payless in Salt Lake City?

  Economy (Class Economy SUV or similar) is the most frequently booked rental car type from Payless in Salt Lake City.

• How many car rental locations does Payless have in Salt Lake City?

  Payless has 1 rental location in Salt Lake City. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: Salt Lake City airport (SLC)?

  Yes

• Does Payless offer shuttle or airport pick-up services from Salt Lake City airport (SLC)?

  Yes