Book Advantage car rentals in Salt Lake City

Reviews for Advantage in Salt Lake City

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Traveler rating

Excellent

14

Good

6

Okay

7

Mediocre

16

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car was cleanlong line

get the careven though

car availablecustomer service

dirty carcar was dirty

great pricenever use

took a few minutescar smelled

10.0

Desk agent was greatPros:LOVED the agent in SLC - he was very helpful and courteous in getting us a larger upgrade.Cons:Off-terminal building was difficult to locate. Could use better signage to & from the airport. ***Also, we are young, frequent travelers but after rental car drop-off, getting back to the terminal via the shuttle was very confusing.*** The shuttle drops you back off in front of the rental car place instead of at your Airline's Terminal so we had no idea where we needed to go. Ended up walking through two terminals until we found the American terminal. SLC airport is old and poorly signed -- it would help if your shuttle drivers could instruct people on where their Airline's terminal is.Reviewed 17 Jan. 2018

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6.0

Windshield nick on 32,000 mile car?Pros:Car worked fine despite the many scratches on hood, left front fender, and left quarter panel.Cons:Minor ding on windshield that did not affect visibility and was not spreading was overlooked by me in the damage report at initial pickup. Given the significant existing damage on the outside of the car, I figured Advantage had low enough damage standards that a very minor windshield ding was "de minimis" - too small to worry about. Apparently I was wrong. I wonder how many times Advantage has gone for a damage claim on the minor ding, succeeded in getting money from a renter, and then failed to replace the windshield. I'm entering "negotiations" with the 3rd party claim recovery company in the next day or two.Reviewed 15 Feb. 2017

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2.0

Cons:The employee immediately asked me if I wanted to upgrade to an SUV, not mentioning the increased cost. I confirmed that I would have to pay for the upgrade, the employee said yes, so I said I was not interested. She then let me know that I would be getting an upgrade to an SUV because that was all they had available. They were trying to get me to pay for an upgrade that they KNEW I would be getting anyways. I found this and the general rude treatment from two separate employees (one at pick up, one at drop off) to be unacceptable.Reviewed 18 Apr. 2016

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7.2

Pros:The car was nice. And complimentary shuttle was great.Cons:Customer service could have been better, it did not feel that welcoming. When shuttling having my information to verify we aren’t getting into a strangers car would have felt safer. When going over the pre damages on the car before I leave I felt that it would be more beneficial for them to come out and inspect the car with me rather than me doing it alone. Security deposit amount needs to be listed because that was a surprise. But we enjoyed the car and returning it was easy. I just feel that those other things I mentioned need to be worked on.Reviewed 10 May 2020

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4.0

Bad experience with this companyCons:The interior and exterior of the car is dirty and it seems like no cleaning before sending to the customer (You can imagine how careless they did for cleaning, while I could find a can of energy drink under my seat during car pick-up.) The staff is unhelpful and inattentive, as he entered a number of my contact info incorrectly. Pushing you buy extra insurance, even when we have our own coverage (Be prepared to print your insurance policy, or otherwise the staff would give you a hard time). Quotation through Kayak is different from their company (Be prepared to pay more for concession fee and state tax). Good luck to you if you choose to rent a car from this companyReviewed 13 Aug. 2017

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4.8

Cons:When we got there and the car I requested was not available, felt pressured to upgrade. They gave us a car with temporary tags which expired before we had to return, did not notice till our second day and some 250 miles away. tried for 3 days to call them, never answered the phone. Call customer service and their hotlines and they were also unable to reach them in Salt Lake City. Called Utah State Highway Police and they said a trooper could give us a ticket and impound the car. Vacation was put in jeopardy so we drove back to get a different car. They said they were moving and the phones were not working and could not understand how the employee gave us a car with expiring tags. When we exchanged the car they were nice about it but everything else about customer service was terrible. We were told by 2 different people in customer service (phone) that they would get back to us and never returned that call. My suggestion to anyone else is to use the bigger names and forget about this company. Made no offer to adjust our bill even though we had to adjust our vacation and spent a whole day driving to and from our planned vacation to exchange car.Reviewed 10 Aug. 2016

review from

4.8

never againPros:the car was fineCons:I made a reservation online for my visit to Salt Lake City this month. Within minutes I realized I had made a mistake. I called to see if I could add a day to my reservation. I was told NO. However I could go online and make a new one then they would cancel the first one. I went back online to do just that, imagine my surprise when the same car was three times what it had been 5 minutes earlier. I also noticed that because I had paid for the first one there are no changes, refunds or cancellations. I booked one day thinking I would sort it out in SLC. When I picked up the car I asked if the two could be merged, yes they could for an additional $511.00 and loose the original. The young woman at the counter could has cared less and was less than helpful. So for my four day stay I had to waste more than 2 hours of my time and gas to return the first car and get a totally different one. On the second car they double billed me for the insurance. Not to mention i had to give them my credit card for 2 $200.00 deposits. Admittedly I do not travel often so I do not know all the ins and outs, but come on I wanted to add a day, not cancel. I thought I was going to a trusted site "Travelocity" and by extension "Car Rentals.com". I will never go to either one again and I will tell everyone I know of my experience.Reviewed 16 Jul. 2018

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6.0

Decent Car RentalPros:They gave me an upgrade to a large SUV for only $10 extra a day since there was unexpected snow in the Canyon to Park City, Utah. Staff were fairly friendly.Cons:Had to wait about 25 min for shuttle at the airport to take me about 10 min out to Advantage for the rental. My returning flight was at 5:55am and the earliest they pick up at their location was 5:15am in the morning. They assured me that was enough time to get through Security and to my flight. However, I barely made it - if I hadn't sprinted with my bags across the airport I would have missed my flight. I guess my other option would have been to be dropped off he night before but that would have been very difficult for me. That was too close to call for me and my comfort level, so I doubt I would purchase a car rental that far from the airport again.Reviewed 2 May 2016

review from

4.4

Much better options availablePros:Car was clean and reliable. Received full deposit back.Cons:It had been advertised as in the terminal, but it was not. We had to wait 15 minutes for a shuttle to take us another 10 minutes away from the airport to a shoddy rental center. The agents who checked us in tried to non-chalantly double the cost of our rental by offering a 'special deal on SUVs'. While we were waiting in line, I overheard one of the agents tell a foreign student that the car she had rented online had yet to be returned and gave the potential renter the option to either wait an indefinite amount of time for the car to be returned or pay an upgrade fee to rent a vehicle that was available. Since the rental office is in the middle of nowhere, there weren't many options.Reviewed 20 Oct. 2015

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6.0

Offsite car rentals not worth the hasslePros:The SUV was very comfortable. It's is not Advantage's fault that it also had many blind spots for the driver. It would have been a great car for someone 6'4" or taller. The SUV was clean and the person who did the initial inspection was very thorough. Return process was faster that initial rental process.Cons:It took us about 1 hour to get our car. This included waiting for the shuttle, the drive to the offsite office and the subsequent wait for a rental agent and finding our car. Returning the car was also probelematiic. We chose to curb check our luggage as the post return drop off was across 2 lanes of departure traffic and we could not have managed our luggage...as the airport had no luggage carts in the drop off area. ( This is a generic problem for all offsite rentals). If we didn't have the WAZE ap we would never have found the the Advantage rental return lot. There were no signs to offsite rental lots. I think some of these issues are generic to all offsite rental companies.Reviewed 2 Aug. 2017

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4.8

Poor reservation experiencePros:The van was reliable and got us to and from where we needed to go without issues.Cons:It took a while for the shuttle to arrive at the airport. I think I waited about 20 minutes for it. There was no indication of when it would show up. One of drivers for another company finally told us they come every 15 minutes. Once at the store the line was long and slow. It took another 20 minutes just to talk to someone. Then they didn’t have a comparable vehicle for me to rent. My ‘reservation’ meant nothing. I was basically forced to upgrade to a van. They gave me a better deal but they should have just given me the van for my reservation price since that is all that they had left. Pay a few bucks more and reserve a car with one of the major rentals at the airport. You’ll more than make it up in convenience and stress.Reviewed 11 Apr. 2016

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5.2

Slow pick up/quick returnPros:The return process was very quick, and the shuttle got us to the airport timely for our return trip home.Cons:You should probably choose one of the rental car options with rental desks at the airport (I noticed Hertz and Enterprise). Advantage is at a remote location that is at a further than average distance from the airport. When we arrived, there were 4 other parties renting in front of us, and it took almost an hour and a half to get our car. They are not set up to handle large volumes of rentals. They were running short on the type cars that had been reserved, and the pick up process took much longer than what I am accustomed to with other companies. The price was just under other companies, but I don't know that it was worth the hassle. If you choose this company, bring your patience.Reviewed 7 Mar. 2016

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• Has the Advantage rental car policy in Salt Lake City changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Advantage will continually update its policies accordingly. Please contact Advantage directly for the latest information. You can find up-to-date information on the coronavirus response of Advantage here: Coronavirus (COVID-19) update from Advantage

• How much does it cost to rent a car from Advantage in Salt Lake City?

  On average a rental car from Advantage in Salt Lake City costs C$ 59 per day.

• What is the most popular rental car from Advantage in Salt Lake City?

  Supplier choice (Class Special Car or similar) is the most frequently booked rental car type from Advantage in Salt Lake City.

• How many car rental locations does Advantage have in Salt Lake City?

  Advantage has 1 rental location in Salt Lake City. Take a look at our Advantage rental location map to find the best rental cars near you.

• Does Advantage have a car rental location at the airport: Salt Lake City airport (SLC)?

  Yes

• Does Advantage offer shuttle or airport pick-up services from Salt Lake City airport (SLC)?

  Yes