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2.0
We requested a car from the SLC airport and included our flight info. Flight didn’t land until 3. At the counter we were told we had to get our car from the downtown Herz office. We found a ride to that office and arrived to find they closed at noon. There was a guy in the office due to a plumbing issue who said they closed at noon and didn’t have any cars. They were closed on Sunday as well and wouldn’t be able to help until Monday. We needed the car Saturday afternoon until 10am Tuesday and we stayed an hour out of town. We had to find another rental option. This was a bad experience and a waste of time. We called and should be getting a refund.Reviewed 8 Feb. 2023
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4.0
I rented a car, prepaid and made the check in, all ready for just pick up and go, but when I arrived to the office, they told me that I had my license banned/blocked for a non-payment in a past claim damage, when supposedly was paid for my insurance company. I was hurry for get the car, so I didn't have time for ask to my insurance company what happened. It took me a couple hours even pay, because nobody knows why I was banned.Reviewed 29 Oct. 2022
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8.0
Windshield wiper was worn out. Staff were very helpful and friendly. Will definitely use them againReviewed 23 Oct. 2022
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10.0
Could have been a better carReviewed 5 Oct. 2022
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6.0
didn't realize car rental location was downtown and not at the airportReviewed 27 Sep. 2022
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8.0
I pay a price of 103 online for 2 days rental car and when I went in person they said I own 127 dollars.Reviewed 27 Aug. 2022
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6.0
They rented me a car with damage on rear right side of bumper, when brake applied in highway speed the car was vibrating and too much road noise inside that car.Reviewed 27 Jul. 2022
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10.0
The staff were fantastic.Reviewed 5 Jul. 2022
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6.0
I prepaid the rental on line for $1764.94. At pickup I was asked about add-ons(which I had declined to get online). I NEVER choose any of them because of coverage through my credit card and my car insurance. BUT I did choose the prepay the gas option this time because the price per gallon they offered was just under $5 per gallon and in our destination, California, it was over $6. I declined all other options(I thought) but I see I was charged $39.899 per day for LDW (whatever that is) and $8.99 for premium road service. I have the top AAA option for passenger car plus my credit card has me covered so WHY would I choose the premium road service option? I complained at drop-off and was told I had to go through some Hertz number. This whole thing is not acceptableReviewed 3 Jul. 2022
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6.0
Was somehow able to book a rental car in downtown salt lake city despite searching for rental cars at slc. The Hertz people at the airport were only able to offer us a rental car for 3x the price of our original rentalReviewed 24 Jun. 2022
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10.0
Pick up in Salt Lake City was fine easy However drop-off in Vegas was very hard it was underneath Harrah’s casino on the main strip but phone directions couldn’t detect underground two levels down. Could have been avoided w/ address fix like “ located in Harrah’s casino”Reviewed 6 Jun. 2022
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8.0
I said specifically to drop off car at LAS airport but the rental desk in Salt Lake City airport scheduled drop off at a location more than four miles from the airport. Fortunately, the Hertz people at Las Vegas airport helped us get the issue resolved and allowed me to leave the car there.Reviewed 2 Jun. 2022
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