Book Enterprise car rentals in Detroit

Reviews for Enterprise in Detroit

Recent reviews

Traveler rating

Excellent

14

Good

3

Okay

3

Mediocre

3

Poor

0

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car availablestaff was very helpful

car was greatcustomer service

great servicegreat customer

airport locationgreat price

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10.0

Pros:Yes staff were friendly, and Truck was warm when we picked it up.Cons:Nothing it was fine.Reviewed 28 Jan. 2021

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10.0

Pros:Friendly and accommodating staff. Helped us change our car with no hassle at all.Cons:Cleaning of the vehicle. Front was still had a lot of bugs and it looked like there had been something spilled on the inside of the rear ds door, that had only been partially wiped up.Reviewed 23 Nov. 2020

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7.6

Pros:The staff was helpful.Cons:The size of the car was smaller than what I reserved and the car was damaged when I picked it up.Reviewed 15 Oct. 2020

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10.0

Pros:We decided to stay an extra day and they were so accommodating.Reviewed 31 Aug. 2020

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9.6

Cons:It had a few dents but you were great!Reviewed 10 Aug. 2020

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4.0

Pros:The customer service was great!Cons:The rental car was filthy.Reviewed 19 Jul. 2020

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3.6

Cons:I already explained this - I booked the rental car with a flight to DTW, and instead they gave me a car at the downtown detroit location. They said I could actually rent from the airport location if I would simply pay double the amount that was quoted. I ended up walking to another rental company.Reviewed 9 Jul. 2020

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4.4

Pros:staff was courteousCons:I rented the car and selected "DTW" as the location. When I arrived they said I had actually booked the car at the downtown location. They said that they could give me the same car but for double the price. Since I had a one-year-old with me (and the rest of the family) I couldn't take an Uber, so I ended up walking to another car rental company and renting for them. The overall cost was ~$200 higher, though cheaper than what Enterprise offered. It should be made much clearer to people that when they book a flight to Detroit, the rental car should be at the airport location only.Reviewed 9 Jul. 2020

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2.0

accidentally booked car at WRONG facility! had to Cancel, No car availPros:price was affordableCons:the car was at another facility when I arrived, I had no ride to get it, and they could not give me a car there because they were booked. I thought the slogan is "we'll pick you up" but they wouldnt drive me to another facility. disappointed. booked online with budget while i was waiting and walked across the street. got my car then cancelled enterprise.Reviewed 27 Dec. 2018

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7.2

Pros:The customer service was great during pickup. I accidentally went to the wrong location to pick up. Brooke at the DTW airport location was very helpful. Once I got to the correct location - customer service there was great as well.Cons:The car smelled of marijuana, I didn’t notice it until I had already left the pickup location because they brought the car to me with the windows down. I don’t think it had been cleaned very well because there were candy wrappers in the glove compartment and splatters of something on the passenger side door.Reviewed 5 Nov. 2018

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10.0

Pros:Everything was perfect. Thank you!Reviewed 9 Oct. 2018

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9.2

Pros:Agents were delightfully friendly. Even gave us popcorn!Reviewed 25 Jun. 2018

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• Has the Enterprise rental car policy in Detroit changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• What is the most popular rental car from Enterprise in Detroit?

  Standard (Hyundai Santa Fe or similar) is the most frequently booked rental car type from Enterprise in Detroit.

• How many car rental locations does Enterprise have in Detroit?

  Enterprise has 4 rental locations in Detroit. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Detroit Metropolitan Wayne County airport (DTW)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Detroit Metropolitan Wayne County airport (DTW)?

  Yes