Reviews for Hertz in Detroit
- All reviews 100%
23 Jun 2017
Great car, some staff not-so-great
Pros: Car was excellent -- clean and ready to go. Unnecessary stress at initial check-out, but returning the car was quick and easy.
Cons: Initial check-out was bad. Credit card reader didn't work, and rather than try another one (that particular card reader wasn't working), I was told to call the third party I had pre-paid for the rental (Kayak) and tell them I'd have to use a different card. Finally, I went to a different clerk further down the counter who simply ran my card on her card reader and it was fine. The whole encounter added another 15 minutes of unnecessary stress. I had also noticed the customer in front of me having a similar problem with the same clerk.
11 May 2017
Pros: I was expecting a Corolla and was disappointed when it wasn't available. The rental agent thought I might like a Chevy Cruise and she was right! It was very comfortable and performed well around town and on the highways.
4 Apr 2017
Pros: I appreciated the quick service once I arrived. In addition, the car was in excellent condition.
Cons: Nothing - it was a great experience.
29 Mar 2017
Pros: I was able to choose a Camry which I love. Pick up and drop off were super fast.
Cons: The car was not clean; especially the windows so I had to wash it myself.