2.0
The car is fine. I checked in myself. Had a hard time finding my parking space. Had to walk back and forth through the parking lot. But the worst part was when I needed to extend the rental, I had to spend 1/2 an hour on the phone constantly being put on hold because I had booked my rental through Kayak rather than directly through Hertz. More and more I’m learning these 3rd party apps do nothing but make things worse. I was offered a link to extend the rental via email. But the link did not work because of Kayak. Just like every other company, all you care about is money.Reviewed 20 May 2026
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10.0
The staff was very helpful and friendly when I picked up my car, they even brought it to me and explained everything. When I dropped it off , it was so easy. Thank you so much.Reviewed 21 Sep 2025
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6.0
I liked the ease of pickup and dropoff, did not like charge for spouse drivingReviewed 11 Aug 2025
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2.0
Terrible customer service. Would never use againReviewed 25 May 2025
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10.0
Car at the pick up needed some more clean.Reviewed 12 Oct 2024
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2.0
Advertised rate for my trip was $105 on Kayak. When I picked up the car it was $211 and after returning the car the final receipt was $250. (Not inclduReviewed 6 Aug 2024
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2.0
The vehicle was filthy... Nobody should let a vehicle out the door like that. You make your bed You wash your dishes You wash the car before you put it on the lot SimpleReviewed 31 Jul 2024
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6.0
Received service immediately upon arrival. Checking in was ok; agent seemed distracted. We waited a while for the vehicle to be brought to us. Overall, ok.Reviewed 30 Jul 2024
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6.0
The car ran poorly. It had over 53K miles and accelerated poorly and was sluggish. We were unable to swap it out because we were under tight time constraints and in different cities. The fuel economy was decent, but the car struggled to go over 60mph as needed on I-94.Reviewed 21 Jul 2024
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8.0
At the last minute, when I went to pick up the car, I was an 1-2 hour early. The Hertz representative charged me extra money for picking up my car early, which I think is ridiculous. You are allowed to pick up cars as early as previous nite with no charges in cities where office closes at 5 pm., but Hertz charged me for 2 hours extra. Ridiculous!Reviewed 23 Mar 2024
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10.0
I Was supposed to show up at 8pm, but got an earlier flight to keep my options open because I know there was a car shortage. Customer support on the phone said they couldn’t guarantee any thing earlier. I was expecting to sit at the Detroit airport for four hours. The guy behind the desk was Ramone, and he was professional, friendly, and made absolutely certain I got on the road almost as early as I could make it. Ramone didn’t just saved my bacon, but he helped me get to have a full Thanksgiving with a girl I’m in love with, all with a smile on his face. Please give him a raise or someone is going to hire him out from under you. I’ve usually rented from enterprise, but I’m going with y’all first from now on just because of that guy. Thanks! Y’all are the best!Reviewed 1 Dec 2021
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8.0
Service by staff at pick-up and drop off was great. The vehicle was not really what we had expected and I did have to take a lot of photographs due to damage and scratches on the vehicle upon pick-up.Reviewed 19 Oct 2021
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