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2.0
I had rented a car for 2 weeks at a rate of $1097. They didn't have the car I rented and put me in a Nissan economy car. One day into the rental, the car developed mechanical problems while parked in the parking lot at my Camden Maine hotel - flashing headlights and rear lights, but totally dead. Enterprise was singularly unhelpful and took no responsibility for getting me another car. This was a business trip and I was left totally in the lurch. They picked up the car a day later and proceeded to charge me $357.24 for a two-day rental at full cost. Though they have now promised to refund half of the $357.24, I have yet to see that refund on my credit card. I will never rent from Enterprise again, and probably will never rent a car through Kayak either, as I was totally left to come up with an alternative. Cannot believe the appalling lack of customer service.Reviewed 1 Sep. 2023
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10.0
Stayed late since my flight was delayed. Fast service Everything was great.Reviewed 28 Jan. 2023
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10.0
My plane came in late and they close at 5 but they stayed open past 5 so I could pick up my car. A++++++++++Reviewed 6 Dec. 2022
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10.0
Great staffReviewed 31 Oct. 2022
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10.0
Renting at off airport location was cheaper. Loved our RAV4!Reviewed 13 Oct. 2022
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10.0
Ease of booking car online and price was fair. We were able to drop offf car and walk back to hotel within 15 minutes.Reviewed 7 Oct. 2022
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10.0
Great little car. Brakes need a little work. Reported when we got back and they said they would take care of it right away. Good experience!Reviewed 30 Sep. 2022
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10.0
We were having a hard time getting Apple Carplay to work and it took 3 guys before we got it set up and they gave us a different car because we couldn't get the first one to hook up.Reviewed 21 Sep. 2022
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10.0
Car could have been a little cleaner, maybe yo had a previous smoker and didnt get il all removed?Reviewed 20 Sep. 2022
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2.0
No cars available when I tried to pick it up.Reviewed 19 Sep. 2022
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2.0
some where between making my reservation for the trip to Portland,maine my reservation got changed from picking the car up at 2:30 pm at the portland jetport to picking the car up downtown at noontime.a rep called me on the 9th and asked me was i going to pick up the car before noontime on the 10th...i informed him i dont arrive until 2;30 pm so he cancelled my reservation...i was stuck without a car rental for the first part of my trip...i know know how this happen but i'll never use enterprise again...when you make a reservation is maded for one time then you find out its been changed to another time...thanks for the headachesReviewed 13 Sep. 2022
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10.0
the fact they called me after I dropped off to lmk everything was good was greatReviewed 6 Sep. 2022
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