Guest Reviews
Overall Rating
7.4
Good
Based on 3,957 reviews
Cleanliness
8.4
Comfort
8.3
Pickup/Dropoff
7.8
Value for money
7.9
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent Reviews
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Find reviews that mention:
customer service
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car was clean
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airport location
great car
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car was great
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great experience
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7.6
Cons: Don't give people Dodge Chargers!
review from
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10.0
Pros: Great staff, simple streamlined experience, realistic rates.
Cons: Phenomenal would rent here again when I return to Maine
review from
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10.0
Pros: The staff was punctual, friendly, informed, and helpful. Everything was ready, the car was terrific, and both pickup and drop off were perfectly smooth!
Cons: Nothing
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2.0
Pros: I will never rent a vehicle from HERTZ ever again! First and foremost, when we went to return the vehicle the location was CLOSED. I then was on the side of the highway, arguing with HERTZ customer service for over 2 hours. The “manager” kept saying the establishment was open and then she hung.
Cons: Seriously, the establishment should be OPEN when they say they will be and not just close because of beautiful weather. Second, the customer service made the experience worse! They had me on the phone for over 2 hours, On the side of the road. This was horrible experience for my pregnant wife.
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6.4
Cons: The car was dirty in the inside and outside. Because pick up is in a parking garage and the car was black, it was difficult to see.
review from
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4.8
Cons: Price was more than what was listed when I booked. When I returned the car I asked for a receipt, they stated they would email it. Has been 5 days, still no receipt. $95 for 24 hours, overpriced
review from
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6.0
Pros: Good car, easy pick up and drop off. Fuel efficient
Cons: Entire car smelled of cigarette smoke. I was under the impression that this stupid self destructive act was not permitted in any domestic rental car. Did not have the time to ask for another car. Hertz should really know better, especially with two senior citizens.
review from
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5.6
Cons: The person who checked me in for the car, did NOT tell me my on line reservation was for another location. I booked the car off of the United web site after buying airline ticket. I put in Portland airport, but apparently it gave me another Portland address other than airport for pick up. When I returned the man at the counter very nicely adjusted the price for the airport location. The guy renting me the car DID NOT SAY ONE WORD ABOUT THE LOCATION AND MERELY CHARGED ME A HIGHER PRICE. My assumption that the airport was the place for pick up was very reasonable since I booked from United - why would you not pick up at airport.
review from
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10.0
Top Notch
Pros: Staff was very professional and friendly. Car - Toyota Camry - was comfortable and very fuel-efficient. I took the car onto some dirt roads to get to my hiking locations so I returned it a tad more than a little dirty. No complaints from the staff; just asked if I'd had a good time. The price was extremely reasonable, even for the extra hours that I asked for but did not use. I would rent from this location again. Much better deal than one I got from Avis last year.
Cons: Nothing.
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10.0
Pros: All good!
Cons: Othong
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10.0
Pros: The counter at the Airport stayed open to accommodate our delayed flight; attendant was courteous, professional and prompt. I got the type of car I had reserved, and it was clean and comfortable. I have no complaints whatsoever, and it was an excellent experience.
review from
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9.6
Pros: One way rental with no extra cost. No problems.
Cons: The EZPass was not activated correctly; it had to be pulled open to work, unlike others I am familiar with. Car has no radio.
review from
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10.0
Pros: Great staff, simple streamlined experience, realistic rates.
Cons: Phenomenal would rent here again when I return to Maine
review from
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10.0
Pros: The staff was punctual, friendly, informed, and helpful. Everything was ready, the car was terrific, and both pickup and drop off were perfectly smooth!
Cons: Nothing
review from
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10.0
Top Notch
Pros: Staff was very professional and friendly. Car - Toyota Camry - was comfortable and very fuel-efficient. I took the car onto some dirt roads to get to my hiking locations so I returned it a tad more than a little dirty. No complaints from the staff; just asked if I'd had a good time. The price was extremely reasonable, even for the extra hours that I asked for but did not use. I would rent from this location again. Much better deal than one I got from Avis last year.
Cons: Nothing.
review from
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10.0
Pros: All good!
Cons: Othong
review from
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10.0
Pros: The counter at the Airport stayed open to accommodate our delayed flight; attendant was courteous, professional and prompt. I got the type of car I had reserved, and it was clean and comfortable. I have no complaints whatsoever, and it was an excellent experience.
review from
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9.6
Pros: One way rental with no extra cost. No problems.
Cons: The EZPass was not activated correctly; it had to be pulled open to work, unlike others I am familiar with. Car has no radio.
review from
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2.0
Pros: I will never rent a vehicle from HERTZ ever again! First and foremost, when we went to return the vehicle the location was CLOSED. I then was on the side of the highway, arguing with HERTZ customer service for over 2 hours. The “manager” kept saying the establishment was open and then she hung.
Cons: Seriously, the establishment should be OPEN when they say they will be and not just close because of beautiful weather. Second, the customer service made the experience worse! They had me on the phone for over 2 hours, On the side of the road. This was horrible experience for my pregnant wife.
review from
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6.4
Cons: The car was dirty in the inside and outside. Because pick up is in a parking garage and the car was black, it was difficult to see.
review from
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4.8
Cons: Price was more than what was listed when I booked. When I returned the car I asked for a receipt, they stated they would email it. Has been 5 days, still no receipt. $95 for 24 hours, overpriced
review from
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6.0
Pros: Good car, easy pick up and drop off. Fuel efficient
Cons: Entire car smelled of cigarette smoke. I was under the impression that this stupid self destructive act was not permitted in any domestic rental car. Did not have the time to ask for another car. Hertz should really know better, especially with two senior citizens.
review from
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5.6
Cons: The person who checked me in for the car, did NOT tell me my on line reservation was for another location. I booked the car off of the United web site after buying airline ticket. I put in Portland airport, but apparently it gave me another Portland address other than airport for pick up. When I returned the man at the counter very nicely adjusted the price for the airport location. The guy renting me the car DID NOT SAY ONE WORD ABOUT THE LOCATION AND MERELY CHARGED ME A HIGHER PRICE. My assumption that the airport was the place for pick up was very reasonable since I booked from United - why would you not pick up at airport.
review from
Where can I find Hertz car rentals in Portland?
202 Warren Ave Ste 300, Hertz car rentals
Address
202 Warren Ave Ste 300Phone
+1 207 797 7156Top Tips For Renting a Car from Hertz in Portland
- Compact rental cars from Hertz in Portland are around 24% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Portland
What is the most popular rental car from Hertz in Portland?
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Hertz in Portland.
How many car rental locations does Hertz have in Portland?
Hertz has 2 rental locations in Portland. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Logan Intl Airport (BOS)?
Yes
Does Hertz offer shuttle or airport pick-up services from Logan Intl Airport (BOS)?
Yes
