Book Enterprise Rent-A-Car car rentals in Queens

Reviews for Enterprise Rent-A-Car in Queens

Recent reviews

Traveler rating

Wonderful

15

Very good

2

Good

0

Okay

0

Fair

0

Mediocre

0

Poor

9

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car was greatgreat service

staff was very helpfulgreat customer

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get the cargreat price

pick up and drop

10.0

As per my past experiences with other car rental providers, the level of service including detailed product knowledge with minimum time consumed was outstanding and all this was because of the representative "Sasha". She, not only made sure my trip was comfortable but also ensured I was covered with all the info I require & thanks again Sasha to make this experience "FANTASTIC" & Good Luck!!Reviewed 28 Jun. 2022

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2.0

They called an hour before my pickup to say my reserved car wasn’t available. They suggested that I come back the next day and wait outside before they opened to get a car. Not sure why I bothered making a reservation if they are strictly first come first serve. I am extremely empathetic given Covid limitations but I would have appreciated a little more transparency.Reviewed 19 Apr. 2022

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10.0

Liked everything about our experience!Reviewed 21 Sep. 2021

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2.0

Pros:The car was clearCons:Customer service, getting my car at the reserved time.Reviewed 19 Apr. 2021

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4.0

Pros:They was not friendly there was no consideration for the lack of understanding for how they work.Cons:Information on how there car service rental work. I was visiting another state the rental was for me to return with having to fly back. I was told by a rep I needed a return ticket which was confusing.Reviewed 2 Mar. 2021

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2.0

Pros:Clerk was helpful until I noticed a mistake in the booking and then she said she had no way to correct it.Cons:I had booked a one way car rental for La Guardia with a Drop off at Logan airport. When I called to ask if I could pick up the car a day earlier the customer service rep, said "yes" and also that I would save $25 . When I got there the clerk told me that the reservation said I was returning it to LaGuardia. I said that wasn't what I had told the clerk and she refused to honor the lower rate and if that wasn't enough she would't even give me the original price but said now I'd have to pay $80 more than my original reservation. I walked out and got another car from Thrifty. They made the mistake and they should have honored the price quoted. At least the original price, so I. don't think I will book with Enterprise again.Reviewed 12 Feb. 2021

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10.0

Pros:Pickup and return were quick.Cons:There was a smoker before me as I cleaned the windows and got a lot of yellow yuck.Reviewed 16 Dec. 2020

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9.2

Pros:Asif was very friendly and helpful and made my check-in quick and easyCons:Finding the drop-off locations key drop-boxReviewed 16 Oct. 2020

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9.2

Pros:Staff was fast and friendly. I was quickly in and out and on my way.Cons:The car smelled of smoke. Not ideal for a long drive.Reviewed 15 Oct. 2020

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10.0

Pros:Domy was AMAZING. Well, the whole check in / check out experience was super easy and the staff that checked me in was great - but DOMY went beyond the call of duty, which I cannot say enough Thank Yous for doing what you did!!! Without going into detail, he turned what could have been a very stressful situation into a very calming one... Thanks for bringing midwestern hospitality to the east coast:).Cons:Truly... nothing.Reviewed 29 Sep. 2020

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9.6

Pros:I was upgraded with no hassle and no extra *final cost to a luxury SUV due to there being limited sedans available. The agent was helpful and efficient.Cons:The line to pick up was extensive and it took 45 minutes to be seen for my scheduled appointment. Also, the additional hold of $1,000 on my credit card due to being upgraded to an SUV was surprising. Since it was due to lack of inventory vs. client request I believe the additional hold fee should have been either waived or articulated earlier in the conversation by the agent.Reviewed 16 Sep. 2020

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2.0

Pros:They didn't have the car. I booked 8 passangers they gave me 7 passangers. I had no choice, the person who help me, was like you want to take it or not, didn't care about customer situation. Waste money for nothing. I can recomend budget or avis but NOT Enterprice.Cons:If I booked 8 passanger car, I should get 8 passanger car not 7 passanger.Reviewed 4 Sep. 2020

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• Has the Enterprise Rent-A-Car rental car policy in Queens changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise Rent-A-Car will continually update its policies accordingly. Please contact Enterprise Rent-A-Car directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise Rent-A-Car here: Coronavirus (COVID-19) update from Enterprise Rent-A-Car

• What is the most popular rental car from Enterprise Rent-A-Car in Queens?

  Standard (Nissan Frontier or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Queens.

• How many car rental locations does Enterprise Rent-A-Car have in Queens?

  Enterprise Rent-A-Car has 8 rental locations in Queens. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: John F Kennedy Intl airport (JFK)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from John F Kennedy Intl airport (JFK)?

  Yes

• Does Enterprise Rent-A-Car have a car rental location at the airport: Newark airport (EWR)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Newark airport (EWR)?

  Yes

• Does Enterprise Rent-A-Car have a car rental location at the airport: LaGuardia airport (LGA)?

  No (According to our data)

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from LaGuardia airport (LGA)?

  Yes