Book Enterprise Rent-A-Car car rentals in Richmond

Reviews for Enterprise Rent-A-Car in Richmond

Recent reviews

Traveler rating

Wonderful

19

Very good

3

Good

0

Okay

3

Fair

0

Mediocre

0

Poor

12

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car availableairport location

car was greatgreat price

get the carpick up and drop

staff was very helpful

2.0

They couldn’t accommodate a rental even with a confirmation number because it was booked less than two hours before pick up timeReviewed 1 Feb 2025

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6.0

After researching the cars available at multiple locations, I selected this place specifically because of the car that they said was available, which I reserved. When I got there, they told me that car was not available but that they would put me in a smaller car for the same price. There was a car available there that was one class larger than the car I had selected but they told me that would be more expensive however they would be happy to charge me the difference. The staff was nice but I left feeling unsatisfied. I think, since it was the fault of the company that my selected car (and car class) was not available they should have offered the next class up for no additional charge. They told me this was not possible. This was definitely a missed customer service opportunity, possibly by the company and not necessarily the staff since they told me it just couldn't be done. Again the staff was very nice but I left feeling unsatisfied and disappointed.Reviewed 18 Nov 2024

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10.0

I liked the vehicle I was assigned which was a short bed crew cab pick-up truck. What i really wanted was a standard cab with at least a 6 foot bed. There were none available.Reviewed 28 Oct 2024

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2.0

Awful. Made the reservation, yet they said they were not honoring Reservations made in the prior a couple of days. It was like a Seinfeld episode.Reviewed 28 Oct 2024

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10.0

Enterprise did great with customer service, a short line to wait, the car provided was better than what I reserved. This experience makes it much easier to choose Enterprise next timeReviewed 1 Oct 2024

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2.0

I booked my vehicle to be picked up at the Richmond VA airport. Upon arrival at the counter I was informed that they didn’t have any cars available and that my reservation was kicked over to an enterprise office 25 minutes away. I then had to take a $40 Uber ride with my wife, 3 young kids, and 78 year old Aunt to the other office to pick the rental car up. I asked if I could return the van to the airport so I wouldn’t have to take another $40 Uber ride at 4:30AM on the day we were to return the car. I was originally told that would be fine, and then when double checking with the enterprise employee on that before driving away she then informed me that if I were to do that I would’ve be charged a $50 fee for not returning it to the same place. The van we rented didn’t look like it had been washed on the outside at all, and the inside looked like it had been quickly vacuumed by an employee with no interest in making sure the vehicle was actually clean. There was also a book in the glove compartment from the previous renter which indicated that they didn’t really go through the van before renting it to us. I called enterprise the day before we needed to return the car to get clarity on if I would be charged a fee or not. The person on the phone told me that there might be a fee, but that the office I rented the car from would call me that day to give me the details. I never heard from the office I picked the van up from and was left with the choice of return the car to an office that wouldn’t be open the next morning at 4:30 and then take a $40 Uber to the airport, or just drive to the airport and maybe be charged an extra $50. We dropped the van off at the airport (which was a very quick and easy process). I guess I will have to wait and see if I get charged an extra $50 or not. If so, I believe that should be refunded as well as the $40 Uber ride I head to take on the front end. If Enterprise is at all interested in customer satisfaction and retention, refunding me some of the original cost of the rental would be a great move in that direction and I would then be more than happy to rent with them againReviewed 24 Sep 2024

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10.0

It was the smoothest car rental experience I ever had. Thank you all so much!Reviewed 9 Sep 2024

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8.0

The vehicle was brought to me wet which created water stains while driving. Very inconvenient and potentially dangerous. Overall, satisfied and I would rent from enterprise again.Reviewed 2 Jul 2024

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2.0

Took my money and they didn’t have a vehicle for me to even rent. Rip offReviewed 6 Apr 2024

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10.0

How was extremely attentive and had the best attitude. Would recommend over and over again.Reviewed 5 Apr 2024

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10.0

perhaps a lower rate. But that's wishful thinking.Reviewed 4 Apr 2024

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10.0

Pros:Easy drop off and easy pick up. Although I have not received my email receipt yet.Cons:Found a old/left over pink mask by the passenger side door.Reviewed 16 Feb 2021

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• Can I drop off my Richmond Enterprise vehicle rental at another location?

  Yes. When you make your reservation through KAYAK for your Richmond Enterprise car rental, you can choose to drop off your vehicle at a different location, such as New York City or Los Angeles. Often, the drop-off location in a different city will be at an airport agency location. When you need a one-way rental, make sure you make your reservation as far in advance as you can in order to allow yourself more selection.

• What are some of the best Enterprise pickup locations in Richmond?

  While the Richmond International Airport (RIC) Enterprise location is extremely popular, you can also find a number of Enterprise rental locations within the city itself. The Enterprise at 207 East Main Street is located in the heart of downtown Richmond, a location convenient for tourists and business travelers alike. You can also find a number of Richmond Enterprise agency locations situated along West Broad Street, a main road coursing through Richmond. In southwestern Richmond, you can also find and Enterprise Rent-A-Car agency along the Midlothian Turnpike.

• Where can I park my Enterprise car rental in Richmond Virginia?

  Richmond Virginia boasts 20 public parking lots and garages as well as over 2,500 metered parking spaces on the streets. To pay for parking, you can use cash, coins, or credit cards at pay stations or use the Passport Mobile Parking app. Parking time limits range from 15 minutes to 3 hours, so check posted signs to help avoid getting a ticket. Metered spaces in Richmond tend to cost about $2 an hour.

• What is the most popular rental car from Enterprise Rent-A-Car in Richmond?

  Compact (Nissan Rogue or similar) is the most frequently booked rental car type from Enterprise Rent-A-Car in Richmond.

• How many car rental locations does Enterprise Rent-A-Car have in Richmond?

  Enterprise Rent-A-Car has 10 rental locations in Richmond. Take a look at our Enterprise Rent-A-Car rental location map to find the best rental cars near you.

• Does Enterprise Rent-A-Car have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Enterprise Rent-A-Car offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes