Find reviews that mention:
2.0
Cons:Better communication! Had no idea Avis bought Budget: - no one to call at the desk phone just rings - at the counter you find out about the change - Returning car was in unorganized - car rental company should let the customer about insurance by third parties vs their own prior to rentalReviewed 7 Jun. 2021
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10.0
Pros:Fantastic, Polite and professionCons:nothingReviewed 19 May 2021
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4.0
Cons:Budget gave me a Toyota 4Runner that had previous glass breakage. The right passenger window had previously been broken out. However it was not fixed properly. So there was loud wind noise while driving.Reviewed 16 May 2021
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2.0
Pros:Staff was friendly.Cons:It took two hours to get the car AND IT WAS NOT THE CAR WE RESERVED! These folks knew we were coming and it still too TWO HOURS to get any car available. I need a REFUND!Reviewed 5 May 2021
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8.0
Cons:Didn’t like the particular vehicle we were given but that’s all they had at the time without paying a huge up charge. Otherwise all was well. I use Budget virtually every trip. Good company and their staff is always easy to talk to and work with.Reviewed 12 Apr. 2021
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8.0
Pros:Pick up staff was excellent! Drop off staff could have cared less about us.Reviewed 28 Mar. 2021
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10.0
Pros:The pick up and drop off .. The service were Amazing..Reviewed 23 Mar. 2021
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2.0
Pros:They continue to give away the vehicles we reserved.Cons:Actually fulfill the reservations we make online.Reviewed 19 Oct. 2020
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2.0
Pros:I waited was almost 2 hours past my schedule time just to be told my credit was not enough to rent the vehicle, which the site mentioned nothing about. I also never received a refund for the payment I made when scheduling the vehicle.Cons:Given notice of credit checks as well as immediate refunds for business not used!!!Reviewed 6 Jul. 2020
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6.0
Pros:The woman working the counter was professional and calm in spite of a messy situationCons:Not enough attendants, didn't have the car I ordered.Reviewed 8 Jun. 2020
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8.8
Pros:Since the cost of extending my rental was more than twice what it was to rebook, turn in the current car, and pick up another in the exact same class, I opted for the latter. I decided to wait at the desk for vehicle pickup before going inside to the rental counter, to ask if it was possible (particularly given the current state of the world) for me to just take the same car again. They were friendly, helpful, and willing to accommodate, and my decision to wait and ask even saved me a trip to the closed rental counter inside.Cons:There are always too few employees doing too many jobs for too many different rental companies at Richmond Airport. After waiting in line inside to do the paperwork to rent the car, there is almost always a 15+ minute wait outside in order to actually get the car. It's terribly inefficient.Reviewed 1 Apr. 2020
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2.0
Pros:Never rented it... upon reaching counter agent informed me couldn't rent to meReviewed 9 Feb. 2020
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