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10.0
The car was clean, but not in the best condition with scratches upon pick up and what look like cigarette burn holes in the two front seats, etc.Reviewed 14 Sep. 2023
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2.0
Adder LSI insurance even that I told them I don't need itReviewed 8 Jul. 2023
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4.0
1st of all, dollar was not even open and we had to check out with Hertz. Secondly, they didn't have the kind of car that I reserved, so I ended up paying an extra $100, plus fees which came to an additional $200 above what I had already paid and reserved. Thirdly, the car was in need of servicing, and they said they didn't have another car to give me so I had to drive it around with the oil light flashing on the entire time. Because of this, we did not feel safe going to Shenandoah Park, which was supposed to be a major part of our trip. I will never rent from Dollar again.Reviewed 4 May 2023
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2.0
Took over an hour to pick up the car and get out of the rental car garage at the airport.Reviewed 18 Apr. 2023
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6.0
Buy the poor associates at Richmond some new computers. It should not take thirty minutes to checkout because they constantly have to reboot.Reviewed 16 Mar. 2023
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8.0
The car was ready - the job got done -no frills serviceReviewed 20 Feb. 2023
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2.0
They gave me a car that had broken down the day before, without properly fixing it. So I experienced transmission problems while on a bridge with no where to pull over, which put us in danger. The only reason I know that the car had previous transmission problems because we somehow got assigned the same tow truck driver who recognized the vehicle from the day before. Dollar was seriously negligent. I will never be renting from Dollar or their parent company Hertz ever again because I cannot support a company who willfully puts their customers in danger.Reviewed 6 Aug. 2022
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2.0
I had family Covid and tried to rebook for May. Nonfundable. Not reschedule-able. Won’t be back. I am trying to reschedule for May but that was not an option. I tried to cancel to give you a head’s up and the lady said it will just show us as a no show. What kind of business is that?Reviewed 28 Jan. 2022
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10.0
Very easy and great rateReviewed 14 Dec. 2021
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2.0
Dollar refused to accept my credit card because it’s a Chime credit card. They cancelled my reservation.Reviewed 30 Oct. 2021
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7.9
A rating of the three customer service individuals (counter, pickup and return) would be exceptional; polite, professional, courteous and truly acted like they enjoyed their job. Only wish I had names to pass on.Reviewed 21 Sep. 2021
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1.9
They closed early and I didn’t get my carReviewed 19 Sep. 2021
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