Book Thrifty car rentals in Richmond

Reviews for Thrifty in Richmond

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10

Good

3

Okay

2

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8.0

Easy to use in midst of travel messPros:Due to bad weather, our flight plan was diverted and we had to rent a car to drive the last 75 or so miles home. Thrifty worked well at this time. Rental process was easy. Return process was easy. Price was reasonable. Staff were competent and understanding.Reviewed 7 Jan. 2018

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4.8

Pros:Drop off was easyCons:Thrifty service agent was unpleasant like she hated every minute of dealing with customers and I could have done without that. Was directed to another car rental place in the rental car area (I can't remember which kiosk, Avis maybe?) but then the envelope they used was Dollar, very confusing. No car was ready even though it didn't seem busy. We stood around for 30 minutes!!! Finally they brought us the car, which I found out was a 7 passenger SUV "recreational style" while I thought I had rented a full size SUV. I was told you can't rent a full size SUV on Thrifty.com. Such a bummer but we made due. There was melted candy below the window in the 3rd row seat on the left. Disgusting. How did they not see it? Never again with Thrifty!!Reviewed 4 Jan. 2020

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6.8

Pros:No one was at the kiosk for pickup. The sign inside the airport said go to the garage. We get to the garage and there’s another sign that said to go to the lower level but no one was downstairs. An agent from another rental service said go to Hertz, the parent company. Nobody was there. So we call a number and no one answered. Eventually, after 20 minutes someone shows up. However, my online reservation wasn’t in the system. They had my name but not my info or payment. We stood there for another 30 minutes. In the end, I had to complete paperwork by hand. It took about an hour to get a car. It was ridiculous.Cons:Now that we’re in the pandemic, have a better system for customer service. Other rental agencies had people working at their booths. Nobody was waiting for a car. If someone is going to be away from the rental desk, have a bell, phone number or something to alert an agent.Reviewed 13 May 2020

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10.0

Pros:The staff was extremely professional while we were checking in. He made sure we knew where our car was, and even helped with directions to our destination that night. I would definitely go back!Cons:He could have asked the person that had checked in before us to wait until we were finished to have his questions answered.Reviewed 19 Aug. 2020

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2.4

Pros:The experience was the worst I've ever had. There was no attendant at the Thrifty counter. There was a sign that said go to the Thrifty attendant in the parking garage. There was no attendant there, either, and a sign that said go to the Hertz counter. There were 10 people in front of me in line and I waited 45 minutes in line, making me late for my appointment. The attendant didn't have any envelopes for my sales contract and because he talked to a person in front of me about video games for several minutes caused the wait to be linger than it should have. When I returned my car there were no attendants in the garage I had to drop off my key in the after hours box, and I still have not received an email receipt. The entire experience was a fail and in 25 years of renting vehicles this is the first time I've ever complained.Reviewed 28 Jun. 2020

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10.0

Pros:Comfortable car, clean and very simple steps to pick it up and drop offCons:n/aReviewed 4 Sep. 2020

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2.0

Pros:Easy to book online.Cons:The car rental was closed. No one emailed me or called. They have been closed up for awhile.Reviewed 30 Nov. 2020

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10.0

Cons:This experience was great! Thirty is much better than Budget! Will never do business with Budget again! Sweet employees at Thrifty ad very helpful!Reviewed 27 Dec. 2019

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10.0

Pros:VERY friendly and super-helpful !! The lady at the drop off area was the best!Reviewed 28 Jan. 2020

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9.6

Great service!!!Pros:With this being my first time renting a car through Kayak, the entire transaction was smooth. From the moment of requesting the rental to returning it, the experience was great.Reviewed 4 Feb. 2018

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3.6

Dirty beat up carCons:Car had trash in it. 22,000 mikes on the car and there were already dents and scratches all over it. Rented a "special" class vehicle and found out that's another word for compact.Reviewed 13 Feb. 2017

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10.0

Pros:Staff at the counter was wonderfulCons:Nothing.Reviewed 9 Jan. 2019

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More

• 6.2 /10Avis Car Rentals at Richmond
• 7.7 /10National Car Rentals at Richmond
• 6.8 /10Payless Car Rentals at Richmond
• 6.4 /10Budget Car Rentals at Richmond
• 6.3 /10Hertz Car Rentals at Richmond
• 7.1 /10Alamo Car Rentals at Richmond
• 6.9 /10Enterprise Car Rentals at Richmond
• 6.4 /10Dollar Car Rentals at Richmond

• Has the Thrifty rental car policy in Richmond changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Thrifty will continually update its policies accordingly. Please contact Thrifty directly for the latest information. You can find up-to-date information on the coronavirus response of Thrifty here: Coronavirus (COVID-19) update from Thrifty

• How much does it cost to rent a car from Thrifty in Richmond?

  On average a rental car from Thrifty in Richmond costs C$ 53 per day.

• What is the most popular rental car from Thrifty in Richmond?

  Compact (Nissan Versa or similar) is the most frequently booked rental car type from Thrifty in Richmond.

• How many car rental locations does Thrifty have in Richmond?

  Thrifty has 1 rental location in Richmond. Take a look at our Thrifty rental location map to find the best rental cars near you.

• Does Thrifty have a car rental location at the airport: Byrd Intl airport (RIC)?

  Yes

• Does Thrifty offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?

  Yes