Guest reviews
Overall rating
7.1
Good
Based on 2,775 reviews
Cleanliness
7.9
Comfort
7.8
Pick-up/Drop-off
7.3
Value for money
7.4
Pros
"Car was nice, fast service."
(in 2675 reviews)
"Friendly staff, easy drop off."
(in 754 reviews)
"Counter- free upgrade, great price!"
(in 776 reviews)
Cons
"Didn’t have any cars available."
(in 130 reviews)
"Very poor customer service skills."
(in 167 reviews)
"Car smelled like dirty feet"
(in 250 reviews)
Recent reviews
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car was clean
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great experience
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4.8
Pros: Drop off was easy
Cons: Thrifty service agent was unpleasant like she hated every minute of dealing with customers and I could have done without that. Was directed to another car rental place in the rental car area (I can't remember which kiosk, Avis maybe?) but then the envelope they used was Dollar, very confusing. No car was ready even though it didn't seem busy. We stood around for 30 minutes!!! Finally they brought us the car, which I found out was a 7 passenger SUV "recreational style" while I thought I had rented a full size SUV. I was told you can't rent a full size SUV on Thrifty.com. Such a bummer but we made due. There was melted candy below the window in the 3rd row seat on the left. Disgusting. How did they not see it? Never again with Thrifty!!
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10.0
Cons: This experience was great! Thirty is much better than Budget! Will never do business with Budget again! Sweet employees at Thrifty ad very helpful!
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6.8
Cons: Price
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8.0
Cons: Depending on the time of day you land, one person might be managing 2-3 different rental desks (as has twice been my experience). The first vehicle I was given on this particular trip (a Jeep Cherokee) reeked of cigarette smoke and was not in great shape inside or out.
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9.6
Cons: Only one person at check in. A lot of people and it took forever to process.
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4.8
Cons: The car smelled like cigarette smoke covered up with old lady perfume.
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6.8
Cons: Pick up employee was nice. We got the SUV and it had a cracked bumper, severely scratched bumper and a low tire warning. No one around so I had to go back into the terminal to exchange the vehicle.
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2.0
Pros: When I got there there were nine people in line with one person at the counter. I ended up going to Avis and paying $30 more, otherwise I would’ve waited in line for hours.
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10.0
Pros: The woman who checked me back in was quite helpful when she could see my rush and newness to area led to my not filling the gas. She waived it ave cost the company a few dollars yet gained a life customer! She also made us BOTH happy
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10.0
Pros: Staff at the counter was wonderful
Cons: Nothing.
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10.0
Pros: Check out was fast and the gentleman was super nice.
Cons: It went great. I would rent from there again, most def.
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9.6
Spent all of 4 minutes there
Pros: Car drop off was pretty easy and uneventful. It was at the airport and handled by an attendant quickly.
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10.0
Cons: This experience was great! Thirty is much better than Budget! Will never do business with Budget again! Sweet employees at Thrifty ad very helpful!
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9.6
Cons: Only one person at check in. A lot of people and it took forever to process.
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10.0
Pros: The woman who checked me back in was quite helpful when she could see my rush and newness to area led to my not filling the gas. She waived it ave cost the company a few dollars yet gained a life customer! She also made us BOTH happy
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10.0
Pros: Staff at the counter was wonderful
Cons: Nothing.
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10.0
Pros: Check out was fast and the gentleman was super nice.
Cons: It went great. I would rent from there again, most def.
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9.6
Spent all of 4 minutes there
Pros: Car drop off was pretty easy and uneventful. It was at the airport and handled by an attendant quickly.
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6.8
Cons: Price
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8.0
Cons: Depending on the time of day you land, one person might be managing 2-3 different rental desks (as has twice been my experience). The first vehicle I was given on this particular trip (a Jeep Cherokee) reeked of cigarette smoke and was not in great shape inside or out.
review from
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6.8
Cons: Pick up employee was nice. We got the SUV and it had a cracked bumper, severely scratched bumper and a low tire warning. No one around so I had to go back into the terminal to exchange the vehicle.
review from
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4.8
Pros: Drop off was easy
Cons: Thrifty service agent was unpleasant like she hated every minute of dealing with customers and I could have done without that. Was directed to another car rental place in the rental car area (I can't remember which kiosk, Avis maybe?) but then the envelope they used was Dollar, very confusing. No car was ready even though it didn't seem busy. We stood around for 30 minutes!!! Finally they brought us the car, which I found out was a 7 passenger SUV "recreational style" while I thought I had rented a full size SUV. I was told you can't rent a full size SUV on Thrifty.com. Such a bummer but we made due. There was melted candy below the window in the 3rd row seat on the left. Disgusting. How did they not see it? Never again with Thrifty!!
review from
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4.8
Cons: The car smelled like cigarette smoke covered up with old lady perfume.
review from
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2.0
Pros: When I got there there were nine people in line with one person at the counter. I ended up going to Avis and paying $30 more, otherwise I would’ve waited in line for hours.
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Other suppliers in Richmond scored
- 8.4/10 Enterprise car rentals in Richmond
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- 7.5/10 Payless car rentals in Richmond
- 7.4/10 Budget car rentals in Richmond
- 7.1/10 Dollar car rentals in Richmond
- 6.9/10 Hertz car rentals in Richmond
- 8.6/10 Alamo car rentals in Richmond
Where can I find Thrifty car rentals in Richmond?
1 Richard E Byrd Terminal Dr, Thrifty car rentals
Address
1 Richard E Byrd Terminal DrHours
| Monday | 06:00 - 22:00 |
| Tuesday | 06:00 - 22:00 |
| Wednesday | 06:00 - 22:00 |
| Thursday | 06:00 - 22:00 |
| Friday | 06:00 - 22:00 |
| Saturday | 06:00 - 22:00 |
| Sunday | 12:00 - 20:00 |
Phone
+1 877 283 0898Top tips for renting a car from Thrifty in Richmond
- 25% of our users found rental cars from Thrifty in Richmond for C$ 30 or less
- Economy rental cars from Thrifty in Richmond are around 43% cheaper than other car types, on average
FAQs about renting a car from Thrifty in Richmond
How much does it cost to rent a car from Thrifty in Richmond?
On average a rental car from Thrifty in Richmond costs C$ 31 per day.
What is the most popular rental car from Thrifty in Richmond?
Intermediate (Ford Escape or similar) is the most frequently booked rental car type from Thrifty in Richmond.
How many car rental locations does Thrifty have in Richmond?
Thrifty has 1 rental location in Richmond. Take a look at our Thrifty rental location map to find the best rental cars near you.
Does Thrifty have a car rental location at the airport: Byrd Intl airport (RIC)?
Yes
Does Thrifty offer shuttle or airport pick-up services from Byrd Intl airport (RIC)?
Yes